Stole my accumulated points

LifePoints - Stole my accumulated points
LifePoints - Stole my accumulated points
LifePoints - Stole my accumulated points
Ive been doing surveys with this company for years out of the blue they sent me a message saying my account was suspended gave me no reason no explanation many attempts to contact said they are working on it no response they stole all my points that I accumulated it will not let me redeem them. They have done this to many many of their memberships.
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ID
#3650151 Review #3650151 is a subjective opinion of poster.
Cons
  • No support
  • Getting locked out of my account for no reason
  • No customer service

Did not get my pay pal funds

Did not get my pay pal funds it has been 30 days please put money in pay pal I do not see the funds Thank You Portia Jackson

User's recommendation: Did not get my pay pal funds it has been 30 daya.

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ID
#3539548 Review #3539548 is a subjective opinion of poster.
Location
Westminster, Maryland

Not received my voucher

I have claimed my 560 life points on 22nd february 2022 and have not yet received my voucher for the same. And they have very bad customer service. I am just concern about my voucher and I want it as early as possible

User's recommendation: No comments.

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ID
#3476984 Review #3476984 is a subjective opinion of poster.
Location
Pune, Maharashtra
New Reviewer

No way to contact them

My complaint is I have no way to get a hold of them I cannot cash my money out or anything you try to go to The help center they don't even go to the help center this is a very bad website. I am highly unsatisfied kashkidd2222@***.com If there's a way that they can get a hold of me so I can cash my money out I would be greatly appreciated. Do not use the service
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ID
#3441220 Review #3441220 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$10
Preferred solution
Deliver product or service ordered

Lifepoints disbled

Why have my lifepoints been suspended all of a sudden what did I do wrong please help me to get them back
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ID
#3288737 Review #3288737 is a subjective opinion of poster.
Location
Liverpool, England

Question

I have done a long enquête in the end of 2021. Abou t what I drink in a week . Don t know the nummer. I earned 1000 point s. Unilever now 5 januari the points aren t shown tot me. Woensdag do they Come? I live in The netherlands
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ID
#3231275 Review #3231275 is a subjective opinion of poster.
Location
Ede, Gelderland

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New Reviewer

My password dont work

have change paswordwith the reset thing and it still not working plesase help to get it to work thanks
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ID
#3159586 Review #3159586 is a subjective opinion of poster.
Location
Royse City, Texas

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New Reviewer

Can't Log In

Update by user May 03, 2020

It took me posting a complaint on the BBB before they finally answered me and let me log in. Now I have a different issue with them that they are ignoring me about.

They have sent me no e-mail invitations to take surveys since this all started in March and there are no available surveys on their website to take. I check their site every day and there is nothing.

It feels like they are trying to get my account canceled because it says in their terms and agreements that if you don't take surveys for a certain amount of time they will terminate you. I am at my wit's end with them.

Update by user Apr 04, 2020

The answers I received from them were not helpful. They keep telling me over and over to turn off my VPN.

I do not and never have had a VPN. I have been with their company since it existed and have not made any changes to my computer. They are not reading through all the tickets I submitted thoroughly or they would not keep mentioning the VPN. I believe they have disabled my account since I also stopped receiving e-mail invitations from them at the same time I was locked out.

This should have been fixed by now. This is not how you treat good customers.

Original review posted by user Apr 03, 2020
I take surveys on lifepointspanel.com which is one of their sites and for the past 3 weeks, they won't let me log in telling me my account is temporarily unavailable. Customer service is no help and now they are ignoring me. I have over 200,000 points that I have no access to. I wasted all that time taking surveys for nothing.

User's recommendation: Don't Bother.

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ID
#1852669 Review #1852669 is a subjective opinion of poster.
Product
Lifepoints Website
Pros
  • Have good rewards and surveys are plentiful
Cons
  • Hard to reach customer service and bad customer service
  • Getting locked out of my account for no reason
Preferred solution
Fix the problem so I can log in
New Reviewer

LifePoints took over MySurvey. No better... F

LifePoints took over MySurvey. No better... F
Since my last review of MySurvey, they have changed hands. They are now called LifePoints. Well problems have not improved one bit. First, I could log in, immediately I got prompted to disable adblocker. (I have several running.) Now WHY do they think people install those things in the first place??? But ok, I paused all of them, tried again, and again and again. Nope.... Sent in at least 4 support tickets, all about a week apart, and nothing. NO reply, NO NOTHING. PILES of survey invites, I just delete because well what's the point? I can't take them and haven't heard from so called support. Not good. One day I got 4 copies of the same reply, they had site issues, it's resolved. COOL! Ok, try a few surveys. Got in just fine and without even fiddling around with adblockers. Thought at least that much was fixed. BUT there are issues with the surveys now. I took a long one, page after page after page, and at the very end I get "sorry you were screened out." Screened out? AFTER pages of questions? ONE QUESTION should be all that is needed. "Do you buy or use XXX, no? Ok, your screened out." NOT after I fill out some dozen or more pages of questions. GRRRRRRR A few more had issues though not as bad. Such as "how many people are in your company?" Well how about asking if I even WORK at a company? Or work at all???? No way past that other than to lie. Seems pointless to me. And after about two days, suddenly I'm back to not being able to get past the disable your adblock thing. I HAVE. I even clicked the link they sent to "show me how." (Even though I know how to enable and disable adblock.) But I looked at their instruction page. Which is WRONG! And their instructions are dated 2015. I took a screen shot of their incorrect useless instructions, circling the instruction which does not exist on my browser, I took another screen shot showing my extensions and that adblock and popup block are disabled... send it in and said until I get a reply or this is fixed I'm just deleting surveys. That was 4 days ago. (Their auto reply says they will get back to me in 5 days so I will wait.) Meanwhile WHY can't they send ONE note that you have surveys waiting? NO! I get sometimes DOZENS clogging up my inbox and more pop in all day long. Be nice if I could actually take a few. I will give them time to fix this mess, being as they just took over I can imagine lots of bugs. Of all the survey sites I've tried, this one has always paid out the most. And I do enjoy taking them for the most part. (Especially when I get to test something for real.) But I have a feeling this is NOT going to improve. And I think I'm done wasting my time on broken sites. Already cashed out what little I had and will probably loose a few hundred points, not enough to redeem. So far I'd rate this new site a big fat F.
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ID
#1497267 Review #1497267 is a subjective opinion of poster.
Service
Lifepoints Survey Service
Pros
  • Taking surveys
  • Getting paid
Cons
  • No support
  • After taking a full survey sorry your screened out
  • No customer service
Reason of review
Broken site and ZERO support.
Preferred solution
REPLY to support tickets, FIX THE BROKEN SITE.

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