Lifelabs
Lifelabs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifelabs reviews show a 1.1 star rating based on 6 customer reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Most services are covered by OHIP, and some staff receive praise for friendliness.
Negative Feedback / Risk Areas
- Lifelabs customer complaints include poor customer service, long waits, and missed appointments.
- Recurring reports of login failures and lack of response from support.
- Serious privacy breach and data leak concerns causing distrust.
- Delays in results led to missed or repeated emergency care.
Key Takeaways for Future Customers
- Expect OHIP coverage but plan for possible service delays and verify appointment policies.
- Confirm contact methods before relying on phone support and monitor communications about billing or refunds.
- Consider alternatives if prompt results or strong privacy protections are critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifelabs reviews show a 1.1 star rating based on 6 customer reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Most services are covered by OHIP, and some staff receive praise for friendliness.
Negative Feedback / Risk Areas
- Lifelabs customer complaints include poor customer service, long waits, and missed appointments.
- Recurring reports of login failures and lack of response from support.
- Serious privacy breach and data leak concerns causing distrust.
- Delays in results led to missed or repeated emergency care.
Key Takeaways for Future Customers
- Expect OHIP coverage but plan for possible service delays and verify appointment policies.
- Confirm contact methods before relying on phone support and monitor communications about billing or refunds.
- Consider alternatives if prompt results or strong privacy protections are critical.
Turn one complaint into a collective action
Kingston, Ontario
The men you did not include assistance for logging in
I have tried to log into my account on many occasions without success. Ive changed or reset my password and still am unable to login.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, Ontario
See below
- - Went without an appointment and arrived at 8:07 am.
- - At 8:50 three walk-ins after me were taken; I waited 17 minutes and left at 9:07.
After working a night shift went to this service without an appointment and arrived arrived at 8:07 am.
After a bit of a wait I gave the info to one of the staff members, however at 8:50 after watching 3 walk ins, who arrived after me, taken by the staff, I waited another 17 minutes.
At 9:07 I went to the reception desk and asked for my items back and left. This is not the first time this has happened.
If this was a 5 star rating system they would get 5 for friendly and 1 of service. It could have been a 5 out of 5.
After calling there own service to resolve this, still waiting for a call back.
- See above
User's recommendation: See the last paragraph
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey actually think our personal info is worth 7 42 cents
- - Lifelabs breach exposed personal data including health card, phone, address.
- - Payout offers 7.42 cents by e-transfer or 5.55 cents by cheque.
Unsure if anyone knows of the Lifelabs privacy breach where all their customers' info was hacked by some not so nice people. Received an email today stating the lawsuit payout is worth 7.42 cents if you went for e-transfer.
By cheque in the mail, it's 5.55 cents. They actually think our personal private info, including health card number, phone, address, birthdate, and banking info.
, is only worth a few dollars. I've been using Lifelabs for many years. My info is all over their system
.
I bet the lawyers' portion is not a few dollars .
their info is still safe and secure
. I know my private business is worth more than 7.42 dollars.
- Our info is in the hands of hackers
- Our info us still at risk
- Our info has been leaked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
- - Life Lab Courtenay Saturday hours show 11:30 am.
- - Arrived 11:15, told I wouldn't be served.
- - Next available is Tuesday due to the Monday holiday.
Today is Saturday, February 17. I live in Courtenay, BC and the hours for Life Lab in Courtenay on Saturday are until 11:30 am.
I raced over there as soon as I could this morning, arriving at 11:15 am. There were two other ladies in the waiting room. I was told that they would not take me and that I would have to come back next week. Monday is a holiday, so that would mean next Tuesday.
Why say youre open until 11:30 if you stop taking people (who travelled a long distance) at 11:15? This was baffling and a real inconvenience. Your customer rep at the front desk was very abrupt and unapologetic.
Not great customer service at all. You owe me an apology Life Labs.
User's recommendation: Go anywhere else but Life Labs
Terrible customer service
I called customer service to nook an appointment
17 minutes on hold
The CSR was useless
Can't find an administrator phone ##
Don't go here
Terrible customer service
I can't find a WORKING head office or administrator to speak to
I'd love the phone ##to report this HORRENDOUS lack of good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsurd amount of waiting time for UTI requisition sent in March 14... still not complete
- - ER crowded and I left.
- - Waiting for results while very ill with fever, 11 days later the result was received and I returned to ER for treatment.
had to go to emerg and they were backed up last night..so I left. still waiting for results and very sick fever
sepsis is no joke and 1 week of waiting and still not complete...11 days later got result.
had to go to emerg again for treatment. waist of time energy and resourses
- Covered by ohip for most things
- No response after several communication
- Wait time is negligent
Preferred solution: Apology
User's recommendation: obviously if you suspect uti go right away
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