Kimberley shhh

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Verified Reviewer

They actually think our personal info is worth 7 42 cents

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Original review May 19, 2024

Unsure if anyone knows of the Lifelabs privacy breach where all their customers' info was hacked by some not so nice people. Received an email today stating the lawsuit payout is worth 7.42 cents if you went for e-transfer.

By cheque in the mail, it's 5.55 cents. They actually think our personal private info, including health card number, phone, address, birthdate, and banking info.

, is only worth a few dollars. I've been using Lifelabs for many years. My info is all over their system

.

I bet the lawyers' portion is not a few dollars .

their info is still safe and secure

. I know my private business is worth more than 7.42 dollars.

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Cons:
  • Our info has been leaked
  • Our info is in the hands of hackers
  • Our info us still at risk
Shelley K Gko

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Verified Reviewer
| map-marker Courtenay, British Columbia

Customer service

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Today is Saturday, February 17. I live in Courtenay, BC and the hours for Life Lab in Courtenay on Saturday are until 11:30 am.

I raced over there as soon as I could this morning, arriving at 11:15 am. There were two other ladies in the waiting room. I was told that they would not take me and that I would have to come back next week. Monday is a holiday, so that would mean next Tuesday.

Why say youre open until 11:30 if you stop taking people (who travelled a long distance) at 11:15? This was baffling and a real inconvenience. Your customer rep at the front desk was very abrupt and unapologetic.

Not great customer service at all. You owe me an apology Life Labs.

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User's recommendation: Go anywhere else but Life Labs

Clela Gpn
map-marker Vancouver, British Columbia

Terrible customer service

I can't find a WORKING head office or administrator to speak to

I'd love the phone ##to report this HORRENDOUS lack of good customer service

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Clela Gpn
map-marker Vancouver, British Columbia

Terrible customer service

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I called customer service to nook an appointment

17 minutes on hold

The CSR was useless

Can't find an administrator phone ##

Don't go here

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Rhonda T Kog

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Verified Reviewer

Absurd amount of waiting time for UTI requisition sent in March 14... still not complete

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had to go to emerg and they were backed up last night..so I left. still waiting for results and very sick fever

sepsis is no joke and 1 week of waiting and still not complete...11 days later got result.

had to go to emerg again for treatment. waist of time energy and resourses

View full review
Loss:
$60
Pros:
  • Covered by ohip for most things
Cons:
  • No response after several communication
  • Wait time is negligent

Preferred solution: Apology

User's recommendation: obviously if you suspect uti go right away

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