New Reviewer

Their exchange policy is unattainable.

After extensive research I went ahead and spent $4,500.00 (on what was the "lowest sale prices of the year" on the "Duet" mattress. The description said "firm yet soft feel", however it is hard as a rock and I am constantly awoken from severe pressure point pain. When it was delivered we were supposed to have 2 delivery people bring it through the first threshold of our house (which we paid for that). However only 1 delivery person came and she said she had no instructions of bringing it inside. But she was nice enough, with my husband's help to bring it through the door. But me and my husband almost killed ourselves getting it to our bedroom, it was so heavy and uncontrollable (and instructions said not to let it curl up-which was impossible), that I felt like I was having a heart attack and my husband severely hurt his back. I don't know how you could ever even flip it as recommended twice a year, much less to have packed it back up and sent it back for an even harder mattress (since I had bought the softest they had). They have not posted my poor review on their website for the mattress-I assume since it was not glowing and they can control what reviews they post (wish I would've thought of that when reading all of the reviews on their website). They thing that really makes me sick to my stomach is that their "regular price" for the same mattress is now $1,000.00 cheaper than the "sale price" I paid.
View full review
ID
#1264331 Review #1264331 is a subjective opinion of poster.
Product
Lifekind Mattress
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Price reduction
New Reviewer

Lifekind Mattresses

This company still has not made good on the $265 they owe me. However, they are losing money regularly but all the complaints that have been posted. Its a case of cutting off their noses to spite their faces. There are reputable bed stores out there that will stand by their policies. Lifekind did not with us. We had to get a lawyer to do what they said that they would do. When people hear that, it worries new customers and they will go elsewhere. Lifekind should realize that their dealings with people are their bread and butter and it will get out if they do not do right by their customers
View full review
ID
#728754 Review #728754 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Cons
  • Lies
Reason of review
Poor customer service
Loss
$265
Preferred solution
Full refund
New Reviewer

Lousy Customer Service, lies, Promises not kept

This is the WORST company with the WORST customer service I've ever had the bad fortune to deal with. We bought a very expensive bed that was uncomfortable and defective. Because of my sensitivities to non organic products, we didn't know there was another option. We contacted Lifekind and they agreed to work with us on an exchange. Every time I spoke with them in trying to get the exchange arranged, the price would change and go ridiculously high. When we tried to ask why the price kept changing and asked to speak to the owner, we were cut off and ignored. When I called after about 6 times, I was told that they had all been told not to speak to me. So they wanted to keep my money and leave us with a defective bed. A lawyer got them to refund the money as according to him they were breaking the law and our credit card company was going to as well. It has left a very bad taste in our mouths and we hope no one else has to go through anything like this. We tried to contact the owner as well and never got a call back. The people were rude and unprofessional. There are many other reputable organic bed companies out there who care about their customers and will do right by them.
View full review
ID
#710827 Review #710827 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Cons
  • Lies
Reason of review
Poor customer service
Loss
$265
Preferred solution
Full refund

About

Lifekind Return Policy
To read more: http://returns.lifekind.com
Lifekind Warranty
To read more: https://lifekind.com/pages/maton-warranty
Lifekind Terms of Service
To read more: https://lifekind.com/pages/website-terms-of-use
Lifekind Privacy Policy
To read more: https://lifekind.com/pages/privacy-policy
Lifekind FAQ
Treat The Client of Lifekind or send it to someone else as a gift. In-stock items typically ship within 48 hours. Website provide easy and affordable financing via Company's partner, Bread, so The Customer can pay for The Client's purchase over time. Look for financing offers on product pages and at checkout. The term is for a loan to finance a purchase. Bread loans are made by Cross River Bank, Member FDIC. The Company also make custom size mattresses. The Company offer easy and affordable financing solutions so The Client of Lifekind can pay for a purchase over time. Requesting The Customer's free catalog is fast and easy. Just complete Company's catalog-request form and The Client's catalog will arrive by mail within a few short days. Find answers to common questions related to products, policies and more, or research household chemicals in Company's FREE hazardous chemical glossary. Subscribe to receive exclusive offers and be the first to hear about new products and upcoming promotions.
To read more: https://lifekind.com/pages/faq
Top Lifekind Products

Mattress

Summary

Lifekind is a leading manufacturer of eco-friendly mattresses, household items, and bed linens both for adults and babies. It was founded by Walt Bader in 1995 in Grass Valley, California. The motto of the firm: "Lifekind is the real deal – no greenwashing here!". The company offers a wide range of air filters and water dechlorinators. Natural soaps, shampoos, and conditioners comprise Lifekind personal care product line. Laundry and cleaning products of Likekind are free of dyes, carcinogenic ingredients, and cause no skin irritation. All the raw materials organic mattresses are made of are GOTS and GOLS certified.

Lifekind reviews and complaints

Lifekind is ranked 613 out of 1588 in Furniture and Decor category

Edit Description

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article