Lifeboost Coffee
Lifeboost Coffee Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifeboost Coffee has a 1.7 star rating from 1 review; consumers report mostly dissatisfied experiences though 75% would likely recommend. Lifeboost Coffee reviews note great coffee but service issues.
Positive Feedback
Customers praise the coffee quality and say some representatives were generous and easy to deal with when orders were corrected.
Negative Feedback / Risk Areas
- Recurring Lifeboost Coffee customer complaints about poor customer service and slow callbacks.
- Website ordering confusion leading to wrong grind or duplicate items.
- Disputes over return shipping, refunds, and handling of mistaken orders.
- Perceived high price and concerns when using subscriptions or auto-ship.
Key Takeaways for Future Customers
- Double-check website options for ground vs beans before ordering.
- Ask about return and refund policies, and clarify who pays return shipping.
- Monitor orders on subscriptions or auto-ship and confirm changes by phone.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifeboost Coffee has a 1.7 star rating from 1 review; consumers report mostly dissatisfied experiences though 75% would likely recommend. Lifeboost Coffee reviews note great coffee but service issues.
Positive Feedback
Customers praise the coffee quality and say some representatives were generous and easy to deal with when orders were corrected.
Negative Feedback / Risk Areas
- Recurring Lifeboost Coffee customer complaints about poor customer service and slow callbacks.
- Website ordering confusion leading to wrong grind or duplicate items.
- Disputes over return shipping, refunds, and handling of mistaken orders.
- Perceived high price and concerns when using subscriptions or auto-ship.
Key Takeaways for Future Customers
- Double-check website options for ground vs beans before ordering.
- Ask about return and refund policies, and clarify who pays return shipping.
- Monitor orders on subscriptions or auto-ship and confirm changes by phone.
Turn one complaint into a collective action
Concord, North Carolina
Response to a problem
I had a problem with an addition to my regular order that I did not want and through customer service they removed item and were very generous. Great people to deal with and excellent coffee
Edgerton, Missouri
Wrong product sent.
YSent caffeinated coffee when we ordered decaf. Company has resent order and was easy to deal with. We are anxiously awaiting our order to arrive.
User's recommendation: Yea
So sorry that the wrong product was sent but happy to hear our team has already taken care of your order. We hope you enjoy! :)
Elk River, Minnesota
Not what I ordered
- - Customer says they were misled into ordering six bags of the same dark roast.
- - They want return shipping paid and a different coffee.
I have been waiting for a call back in regards to having Lifeboost pay for shipping on a return I need to do as I was mislead as to what I was ordering. I ordered a trial of their dark roast and after I had finished ordering their system prompted me as to whether I would like to place another order for a differently named dark roast coffee and I agreed and added it to my order only to find out that it was the exact same coffee.
So I got 6 bags of their dark roast all with the same name. When I called about the other coffee I was told that they were going through a name change and its all the same. I feel mislead and they agreed to take the coffee back but I would also like them to pay return shipping as I was lead to believe this was a different coffee.
They have not yet returned my call in regards to this. Its been a week already and I would like to get this returned to them so that I can try a truly different coffee.
Jill Bolduc
Hello Jill, Sorry for the confusion as yes we have updated our roast product name and getting all of our pages updated as well. Looking into your account I see that customer service got your order taken care of. We hope you are enjoying our coffee!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWebsite function
- - It's easy to miss the ground/beans button.
- - I usually order ground but got beans.
- - They say I did it; I disagree; they want me to pay return shipping.
It is VERY easy to miss the button that says ground coffee or beans. I have always ordered ground but got sent beans instead this time. They say I did it, I disagree, they wanted me to pay for return shipping...disappointing.
- Great coffee
- Bad customer service
Preferred solution: Nothing, just disappointed.
User's recommendation: Be VERY careful on website.
Hello! Sorry to hear about this as we would love to help place orders online via chat, email or our phone team. As orders over $50 we pay the shipping to our customers which in shipping returns for refund or swaps we ask the customer to pay this shipping fee back.
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Thank you for your review! Customer service is priority for all of our customers.
We have someone available to help all the time as we want our customers to have a great experience. Happy to hear our team could help you with your order :)