Company responded
Anonymous
map-marker Concord, North Carolina

Response to a problem

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I had a problem with an addition to my regular order that I did not want and through customer service they removed item and were very generous. Great people to deal with and excellent coffee

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1 comment
Charles Support
Response

Thank you for your review! Customer service is priority for all of our customers.

We have someone available to help all the time as we want our customers to have a great experience. Happy to hear our team could help you with your order :)

Company responded
Anonymous
map-marker Edgerton, Missouri

Wrong product sent.

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YSent caffeinated coffee when we ordered decaf. Company has resent order and was easy to deal with. We are anxiously awaiting our order to arrive.

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User's recommendation: Yea

1 comment
Charles Support
Response

So sorry that the wrong product was sent but happy to hear our team has already taken care of your order. We hope you enjoy! :)

Company responded
Anonymous
map-marker Elk River, Minnesota

Not what I ordered

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I have been waiting for a call back in regards to having Lifeboost pay for shipping on a return I need to do as I was mislead as to what I was ordering. I ordered a trial of their dark roast and after I had finished ordering their system prompted me as to whether I would like to place another order for a differently named dark roast coffee and I agreed and added it to my order only to find out that it was the exact same coffee.

So I got 6 bags of their dark roast all with the same name. When I called about the other coffee I was told that they were going through a name change and its all the same. I feel mislead and they agreed to take the coffee back but I would also like them to pay return shipping as I was lead to believe this was a different coffee.

They have not yet returned my call in regards to this. Its been a week already and I would like to get this returned to them so that I can try a truly different coffee.

Jill Bolduc

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1 comment
Charles Support
Response

Hello Jill, Sorry for the confusion as yes we have updated our roast product name and getting all of our pages updated as well. Looking into your account I see that customer service got your order taken care of. We hope you are enjoying our coffee!

Company responded
Hugh M Tzi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Website function

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It is VERY easy to miss the button that says ground coffee or beans. I have always ordered ground but got sent beans instead this time. They say I did it, I disagree, they wanted me to pay for return shipping...disappointing.

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Pros:
  • Great coffee
Cons:
  • Bad customer service

Preferred solution: Nothing, just disappointed.

User's recommendation: Be VERY careful on website.

1 comment
Charles Support
Response

Hello! Sorry to hear about this as we would love to help place orders online via chat, email or our phone team. As orders over $50 we pay the shipping to our customers which in shipping returns for refund or swaps we ask the customer to pay this shipping fee back.

Beverages Expert Talks

Coffee Subscriptions Are Not New

Feb 3, 2022

A founder and CEO of Amora Coffee, Jim Fosina, talks about the true value of quality coffee and tea and how coffee subscriptions can bring an enjoyable experience to coffee lovers.

Jim Fosina
Jim Fosina

Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.

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