Liberty Utilities
Liberty Utilities Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Liberty Utilities has 1.8 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Liberty Utilities to a friend or colleague.
- Rating Distribution
Pros: Great customer service, Provides gas to homes, Reliable service.
Cons: Customer service is horrible, High rates, Only gas company in area.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Liberty Utilities has 1.8 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Liberty Utilities to a friend or colleague.
- Rating Distribution
Pros: Great customer service, Provides gas to homes, Reliable service.
Cons: Customer service is horrible, High rates, Only gas company in area.Recent recommendations regarding this business are as follows: "STAY AWAY!", "I have referred your services for assistance", "Do not use", "Do not pursue buying a home in the area until this problem gets fixed".
Most users ask Liberty Utilities for the discount as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Girard, Illinois
Resolved: No service
My son has no gas service after a 630.00 pledge was made they could have froze to death last night , you wouldn't turn it on because they refused to sign up for a service they couldn't afford ,so you refused them service uumless they paid a 350.00
Preferred solution: Deliver product or service ordered
Horrible Customer Service
I tried reaching out to them via their website "Contact Us" page to resolve a billing issue and never received a response after 5 weeks. I also emailed them twice using the email on their website and also never received a reply.
When I finally resorted to calling during their business hours I kept getting routed to the automated bill pay service regardless of what numbers I pressed. On the 5th try I finally got a live person. I am beyond aggravated and frustrated. Also, what utility bills you at the beginning and end of the same month?
Not sure what their billing practices are but they do not line up with all other utilities who only bill once a month with the payment due date the same each month. I wish we were never switched to Liberty!!!
- Reliable service
- Customer service is horrible
Preferred solution: They finally addressed my issue but I had to put forth way too much effort to contact them.
User's recommendation: STAY AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Georgia
INCORRECT BILLING
THIS COMPANY DOES NOT ANSWER PHONE CALLS.. MY BILL IS DEFINITELY INCORRECT AND I HAVE ELECTRIC EVERYTHING WITH GAS/ ELECTRIC HEATING..NO ONE IS USING GAS HERE..LOTS AND LOTS OF COMPLAINTS FROM PEOPLE IN THE AREA FOR EXCESSIVE BILLS.LAST MONTH 38.00-THIS MONTH 80.00. HELP ME AND OTHERS IN COLUMBUS,GA
- Provides gas to homes
- Only gas company in area
Preferred solution: Price reduction
User's recommendation: I have referred your services for assistance
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful experience
This is the worst company that I have ever worked with, trying to get in contact with them does not work. Billing department is never correct or willing to help I would go into detail, but I have so many stories of bad experiences with this company I wouldn't have enough room to type.
- Terrible customer service
Preferred solution: Price reduction
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Joplin, Missouri
Bad reviews
Im not sure where all the bad reviews about customer service are coming from but i have never had a problem contacting someone in Liberties customer service department and they have always been nothing but nice to me.I just call the customer service phone number on my bill.They answer quickly and have always had an answer for me.Never have i had anyone be rude to me.If you keep in touch with them about when you intend to pay your bill there should be no problem unless you just cant pay it and then they will gladly make payment arrangements with you.If you have a problem with your power getting shut off because you cant pay your bill on time its because you havent stayed in communication with them.I agree their rates are high but what are you gonna do.I suggest anyone who has a problem with Liberty at all move to carthage mo and deal with carthage water & electric.There you will find rude and will also see your power being disconnected for nonpayment real quick.I know.I lived there for many years.
- Great customer service
- High rates
Preferred solution: Price reduction
Van Nuys, California
Overcharged and they monopolized the area
This company's alibi for overcharging the consumer as it being one of most expensive in the state of California they claim that the water is specially processed to provide a better quality of water wich is absolutely not true I happened to have a purifier in my house and and making comparison it turned absolutely false they just take advantages of the fact that they monopolized the area , and like everything they already have a few politicians locally just in case you complain with the authority they already have it all figured out in a very democratic way if you all know what i mean. New comers to the area beware before purchasing home in the area the realtor would never tell you that
User's recommendation: Do not pursue buying a home in the area until this problem gets fixed
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