Liberty Utilities
Liberty Utilities Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Liberty Utilities has a 1.9 star rating from 5 reviews, 50% would likely recommend. Consumers are mostly dissatisfied and often consult Liberty Utilities reviews for billing and customer service issues.
Key Takeaways for Future Customers
- Expect high rates compared with competitors and limited local choices.
- Monitor bills closely and ask about fees and riders.
- Keep records and persist with contact methods if needing account help.
Negative Feedback / Risk Areas
- Frequent customer complaints about incorrect billing and overcharges.
- Poor responsiveness from customer service and slow refunds or cancellations.
- Service disconnections tied to payment and concerns about monopoly pricing.
Positive Feedback
Some reviewers note reliable gas service to homes and helpful agents in certain cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Liberty Utilities has a 1.9 star rating from 5 reviews, 50% would likely recommend. Consumers are mostly dissatisfied and often consult Liberty Utilities reviews for billing and customer service issues.
Key Takeaways for Future Customers
- Expect high rates compared with competitors and limited local choices.
- Monitor bills closely and ask about fees and riders.
- Keep records and persist with contact methods if needing account help.
Negative Feedback / Risk Areas
- Frequent customer complaints about incorrect billing and overcharges.
- Poor responsiveness from customer service and slow refunds or cancellations.
- Service disconnections tied to payment and concerns about monopoly pricing.
Positive Feedback
Some reviewers note reliable gas service to homes and helpful agents in certain cases.
Kansas City, Missouri
Custom
- Customer says Liberty Utilities charges extra fees.
- TDC Rider is a charge for electricity flow.
- The bill includes fees that raise charges.
Liberty utilities is crooked. They charge the rate charge you extra all the extra fees and rates.
People dont know about like TDC rider stuff like thats for electricity flowing through their entire system.
Customers are being charged for it. Your actual bill is usually half of what youre being charged for if not less the rest are fees and charges that shouldnt be there.
User's recommendation: Don’t live anywhere you have to use your liberty utilities
Highest electric rates
- Proposed electric rate increase is noted.
- Newmac Electric is claimed to be 35-40% cheaper.
- Bills rise despite low usage and AC at 72.
Its funny how you want to increase rates for electric. I got your proposed letter which a copy will be filed to donald trump.
Food has doubled in price, gas is high, rent has doubled, housing market out of control. Everything is up except our pay checks. Newmac electric is 35 to 40 percent cheaper than you. I keep my lights off and ac to 72 and my bill gets higher and higher.
Ac is serviced every spring and cleaned. And you dont not work with your customers. Its what i call a bully company. You want your money and you want it now no excuses.
You need to change your ways, and start making it affordable.
You get to greedy you will loose customers. Im already looking to sell my house and find one that new mac electric services.
User's recommendation: Anything but liberty/empire electric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Girard, Illinois
Resolved: No service
- Gas service not turned on after a 630 pledge; they could have frozen to death last night.
- Service was refused unless they paid 350.00.
My son has no gas service after a 630.00 pledge was made they could have froze to death last night , you wouldn't turn it on because they refused to sign up for a service they couldn't afford ,so you refused them service uumless they paid a 350.00
Preferred solution: Deliver product or service ordered
Horrible Customer Service
- Website form and email inquiries went unanswered.
- Phone calls went to automated bill pay; Liberty switch noted; billing start and end of month.
I tried reaching out to them via their website "Contact Us" page to resolve a billing issue and never received a response after 5 weeks. I also emailed them twice using the email on their website and also never received a reply.
When I finally resorted to calling during their business hours I kept getting routed to the automated bill pay service regardless of what numbers I pressed. On the 5th try I finally got a live person. I am beyond aggravated and frustrated. Also, what utility bills you at the beginning and end of the same month?
Not sure what their billing practices are but they do not line up with all other utilities who only bill once a month with the payment due date the same each month. I wish we were never switched to Liberty!!!
- Reliable service
- Customer service is horrible
Preferred solution: They finally addressed my issue but I had to put forth way too much effort to contact them.
User's recommendation: STAY AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Georgia
INCORRECT BILLING
- Phone calls go unanswered.
- My bill is incorrect; all-electric with gas-electric heating.
- Last month $38, this month $80 in Columbus, GA.
THIS COMPANY DOES NOT ANSWER PHONE CALLS.. MY BILL IS DEFINITELY INCORRECT AND I HAVE ELECTRIC EVERYTHING WITH GAS/ ELECTRIC HEATING..NO ONE IS USING GAS HERE..LOTS AND LOTS OF COMPLAINTS FROM PEOPLE IN THE AREA FOR EXCESSIVE BILLS.LAST MONTH 38.00-THIS MONTH 80.00. HELP ME AND OTHERS IN COLUMBUS,GA
- Provides gas to homes
- Only gas company in area
Preferred solution: Price reduction
User's recommendation: I have referred your services for assistance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful experience
- Contact with the company is difficult and unreliable.
- Billing is never correct or willing to help.
This is the worst company that I have ever worked with, trying to get in contact with them does not work. Billing department is never correct or willing to help I would go into detail, but I have so many stories of bad experiences with this company I wouldn't have enough room to type.
- Terrible customer service
Preferred solution: Price reduction
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad reviews
- Liberty's service has been nice.
- They'll arrange payment if you stay in touch; rates are high; disconnections may occur; consider Carthage, MO.
Im not sure where all the bad reviews about customer service are coming from but i have never had a problem contacting someone in Liberties customer service department and they have always been nothing but nice to me.I just call the customer service phone number on my bill.They answer quickly and have always had an answer for me.Never have i had anyone be rude to me.If you keep in touch with them about when you intend to pay your bill there should be no problem unless you just cant pay it and then they will gladly make payment arrangements with you.If you have a problem with your power getting shut off because you cant pay your bill on time its because you havent stayed in communication with them.I agree their rates are high but what are you gonna do.I suggest anyone who has a problem with Liberty at all move to carthage mo and deal with carthage water & electric.There you will find rude and will also see your power being disconnected for nonpayment real quick.I know.I lived there for many years.
- Great customer service
- High rates
Preferred solution: Price reduction
Van Nuys, California
Overcharged and they monopolized the area
- They overcharge and are among California's most expensive.
- Water processing claim is false.
- Alleges monopolization and political protection.
This company's alibi for overcharging the consumer as it being one of most expensive in the state of California they claim that the water is specially processed to provide a better quality of water wich is absolutely not true I happened to have a purifier in my house and and making comparison it turned absolutely false they just take advantages of the fact that they monopolized the area , and like everything they already have a few politicians locally just in case you complain with the authority they already have it all figured out in a very democratic way if you all know what i mean. New comers to the area beware before purchasing home in the area the realtor would never tell you that
User's recommendation: Do not pursue buying a home in the area until this problem gets fixed
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