New Reviewer

Poor customer service

My advice is to stay away from Liberty Oriental Rugs because they do not honor the promises that they make when you purchase a rug from them. We ordered two rugs from Liberty Oriental Rugs more than two years ago. When we inquired after waiting for our more than 8 months for our order to be delivered, Liberty gave us an excuse that hand made rugs take a long time to produce but instead offered to "cut down" a larger rug that was in stock and that would be "better" than what we ordered. They even sold us on treating the rugs for stain protection. However, one of the rugs has torn and fallen apart several times in places where they did their custom work. Furthermore, the stain protection did not work at all on both rugs. I am not sure that they even applied any stain protection because rug cleaning experts have inspected the rugs and tell us that these rugs contain bamboo which does not respond well to moisture so they are confused as to how they applied a liquid stain protection. We have returned the rug for repair a few times for rips in the area where they cut the rug down and now that the rug has come apart once again, Liberty does not stand behind their product and tells us that the problem is that the rug is 18 months old now. At one point, they told us that they would honor the product but now they are saying that our problem is with the interior decorator and not with them. Blaming others and refusing to stand behind their obviously defective product when we paid over $5000 is not anyone that you should do business with. Liberty Oriental Rugs purports to selling premium products but does not attach premium services! Don't make the mistake we did. Do business with a quality rug company and not Liberty Oriental Rugs in Norcross, Georgia.

User's recommendation: Do not buy from Liberty Oriental Rugs!!!

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ID
#2346544 Review #2346544 is a subjective opinion of poster.
Location
Peachtree Corners, Georgia
Cons
  • Defective rugs
  • Poor value
  • Beware of promises
Loss
$5000
Preferred solution
Deliver product or service ordered

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