Liberty Mutual Insurance Newton, MassachusettsComplaints and Reviews

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1.4 Based on 48 reviews
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  • Customers like
    • Price 1
    • Suck 1
    • Website and chat link were very easy to use 1
  • Customers don't like
    • Liberty not being honest with me 8
    • Customer service 6
    • Deceptive practices 6

My car was in an accident on 10/25/2011, after 3 trips to repair shops the car still pulls to the right. When ever I contact Liberty Mutual I get the run-around and am told bold face lies. Now months after the accident I have to take my car to yet another shop to have it looked at. Employees at Liberty Mutual don't return phone calls when promised, I was only provided with paperwork once, now they are trying to make it seem like they have... Read more

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