Liberty Global
Liberty Global Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and a recent recommendation is to try another provider.
Positive Feedback
Long service history with fibre optics dating back to 1998 and prior periods of improved performance under earlier brands are noted.
Negative Feedback / Risk Areas
- Customers cite poor customer service and long delays, reflected in Liberty Global reviews and Liberty Global customer complaints.
- Frequent broadband outages, VOIP failures, missed installations and language barriers at support contacts.
Key Takeaways for Future Customers
- Confirm installation windows and local support availability before committing.
- Verify emergency line, subscription terms and ask about billing and refund policies.
- Consider alternatives if reliable broadband and responsive customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and a recent recommendation is to try another provider.
Positive Feedback
Long service history with fibre optics dating back to 1998 and prior periods of improved performance under earlier brands are noted.
Negative Feedback / Risk Areas
- Customers cite poor customer service and long delays, reflected in Liberty Global reviews and Liberty Global customer complaints.
- Frequent broadband outages, VOIP failures, missed installations and language barriers at support contacts.
Key Takeaways for Future Customers
- Confirm installation windows and local support availability before committing.
- Verify emergency line, subscription terms and ask about billing and refund policies.
- Consider alternatives if reliable broadband and responsive customer service are priorities.
Turn one complaint into a collective action
Nottingham, Nottingham
Very fed up with service
- - Fibre has been available since 1998 with NTL/Virgin/Liberty.
- - Customer service is nonexistent.
- - Frequent outages; VOIP fails when broadband drops.
I started out with fibre optics in 1998 with NTL who were taken over by Virgin medic for a while things improved. Then not long ago Liberty bought Virgin and everything started to go downhill.
Customer service is nonexistent, you cant speak to anyone unless they are in India and the quality is terrible especially when like me youre 79 years old with bad hearing and hearing aids. Why cant we have a contact centre in the UK? There have been so many break downs in service especially broadband and now our telephones have been put in VOIP then when broadband goes down Im stuffed for any service. They said I would have an emergency line for when BB goes down, havent got it yet.
And of course no WiFi means no decent internet connection for sending messages to Virgins so. I have decided I want to look for another provider because they surely couldnt be any worse.
Virgin/Liberty get your act together for goodness sake lots of my neighbours are also looking for alternative providers. I actually think they dont give a damn.
User's recommendation: Try to get another provider who are at least honest.
No call, no show
- - Appointment set four days out with no installation window.
- - Installer called at 6:30, spoke no English; rescheduled and never completed installation.
I went to a liberty "store" in the mall shopping for internet access, made an appointment for four days later took the day off from work. I wasnt givin an installation window and spent the day waiting for an installer.
I called once in the morning and was told the installer will arrive between 1 and 5, he calls at 6:30 and doesnt speak any english so the installation doesnt happen. Both the women at the store and the rep. I called on installation day were for the english speaking customers. Next day is three kings day I dont call, wait till monday and they tell me it has been rescheduled for tuesday.
I take another day off from work Im told the installation will be between 1 1 and 5 I stop in at the same store in the morning to verify, they said it was on schedule. At 1:30 the installer calls and sounds like he is ten feet from his phone and wants to reshedule for wednesday I say no and I can no longer hear him.
I call liberty and they claim the installer was turning around and would complete the installation... no call, no show.
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Never heard of them. Where is this company located ? Don't engage them if you can help it - what you have experienced is just the beginning of lousy service - and just wait until their crooked billing department gets ahold of your account !
They are in Puerto Rico, where I live one of the few options