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was given a lemon by dealership when they knew of problems with car yet they still sold car. I have been complaining about several issues for 1 yr and several months know. they finally reported it as lemon and will refund the purchase price, however they refused to...
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1.6
Product
I liked
  • I thought i got a good price
I didn't like
  • Sold a known lemon
#1037038
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Lexus - Defective tail light
Lexus - Defective tail light
purchased a new 2016 rx 350 noticed water intrusion in the passenger tail light while washing the car on Feb 21, 2016. I brought the car back to Putnam Lexus dealership. The rep did not replace the tail light due to unable to duplicated. He also stated that it is...
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#1033032
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Review Detail Horrible Customer Service Lexus Corporate Office 1/5 original star-rating waiting - MODERATION TEAM This review is waiting for approval by the ConsumerAffairs moderation team. We count on members like you to help consumers make well-informed decisions...
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1.7
#1028070
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2016 Lexus Rx 350 Car Review

Lexus
#896300
A rubbing sound near engine area RX350. 2016
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Lexus IS 250 Review

Lexus
#637599
I bought Lexus is250. (2014).6 month later i started brake noise. I take Lexus dealer .the dealer say nothing they can't do about it.the way Lexus design brake.who want to brake noise while you driving. .
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Lexus RX 300 Repair Review

Lexus
#600500
1.0
Recently moved to Phoenix Arizona took my Lexus RX 300 in for service at Chandler Lexus spent $1400 for repair and within four weeks had to return they told me I needed another $1200 worth of work I took it to another mechanic and he said it was the work that they did on the timing belt and the two gasket covers which was causing the oil leak
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I've owned Honda and Toyota vehicles all my life and back in 2008 decided to spend my hard earned money on a 2008 Lexus IS250 which is supposed to be a little more luxurious but just as reliable. I buy vehicles that will last over 200,000 miles and beyond. Well this...
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2.0
I didn't like
  • Not fix their design flaw thus betraying the consumer
#1024180
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Worst customer service DEALERSHIP AND ON PHONE BOTH . DO NOT BUY LEXUS
Worst customer service DEALERSHIP AND ON PHONE BOTH . DO NOT BUY LEXUS
Worst customer service DEALERSHIP AND ON PHONE BOTH . DO NOT BUY LEXUS
Worst customer service DEALERSHIP AND ON PHONE BOTH . DO NOT BUY LEXUS
Worst customer service DEALERSHIP AND ON PHONE BOTH . DO NOT BUY LEXUS
Worst customer service DEALERSHIP AND ON PHONE BOTH . DO NOT BUY LEXUS
I always had a dream to buy one of the Lexus RX350 Model i bought this SUV used from Lexus dealership Hartford Connecticut and is one of the worst dealership ever with Rude customer service . i bought this SUV for $35000 and i only driven it for 8k miles . i bought it...
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#969832
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I recently discovered that Lexus Finance had notified Credit agencies that I had not paid one bill in Nov 2011 . When I purchased the car I signed for Autopay . Now I cannot get Lexus to rescind their complaint , even though they were at fault for not processing...
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We purchased a Lexus is250 in Florida. After driving it for about a year the door panels and the dashboard began to melt. Literally like goo up and melt! We received a letter from the dealership that this issue was under a warranty enhancement program and we would be...
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Anonymous
Anonymous

The car you bought isn't a model anywhere near under warranty, it would have to be an IS300 from like 2003-2005... that era are the only ones with this dash issue. So, you fes...

1.8
I didn't like
  • Poor
  • Lack of reguard
  • Quality
#870595
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I have bought 4 Lexus over the years, currently driving 2012 las 460, the car has bad rotors at back after only 33000 miles, dealer said it is wear and tear issue. Called Lexus consumer help center and was told same thing. It was funny just few years ago they...
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Anonymous
Anonymous

I have bought recently the nx 200t and while i am filling gas the car just scartched the white barrier infront of the gas pump. The while right side of the car is banged up. V...

1.0
I didn't like
  • Responsibility of the issue whats costumer concern
#869738
Reply to reviews
I brought a brand new 2016 lexus RX 350 and noticed some sound from air conditioner like running water and when they complaint they say its design characteristics. I reached for service and customer service and they don't even care about my concern and just compares...
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1.9
I didn't like
  • Responsibility of the issue whats costumer concern
  • Service and car design
  • Air conditioner and its cooling model
#843057
Reply to reviews
I am extremely disappointed in Lexus customer service. We have had 3 Lexus in the last 12 years, this will be my last experienced. My current lease ends in 3 weeks. I moved to hawaii a year ago, called Lexus last March 2015, before making arrangements for my...
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1.0
I didn't like
  • Poor
  • Horrible customer service
  • Miss representaion by the salesperson
#834725
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