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I always had a dream to buy one of the Lexus RX350 Model i bought this SUV used from Lexus dealership Hartford Connecticut and is one of the worst dealership ever with Rude customer service . i bought this SUV for $35000 and i only driven it for 8k miles . i bought it used it had 61 and now 69k miles. The Lexus suppose to cover the engine because it has power train warranty up 70k. first i was told that ohhh i probably blew my engine on purpose...
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#969832
I recently discovered that Lexus Finance had notified Credit agencies that I had not paid one bill in Nov 2011 . When I purchased the car I signed for Autopay . Now I cannot get Lexus to rescind their complaint , even though they were at fault for not processing timeously . Cannot get Lexus to resolve this - So after being a loyal Lexus client for many years , I'm now switching to Acura or BMW The attitude of Lexus is that they couldn't care...
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We purchased a Lexus is250 in Florida. After driving it for about a year the door panels and the dashboard began to melt. Literally like goo up and melt! We received a letter from the dealership that this issue was under a warranty enhancement program and we would be able to receive replacements from Lexus at no cost to us. Thrilled about this we put our name on the list and began to wait for our car to be fixed. ONE YEAR LATER only 5 cars have...
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Anonymous

Anonymous The car you bought isn't a model anywhere near under warranty, it would have to be an IS300 from like 2003-2005... that era are the only ones with this dash issue. So, you fes...

1.8
I didn't like
  • Poor
  • Responsibility of the issue whats costumer concern
  • Quality
#870595

2016 Lexus Rx 350 Car Review

#896300
A rubbing sound near engine area RX350. 2016
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Lexus IS 250 Review

#637599
I bought Lexus is250. (2014).6 month later i started brake noise. I take Lexus dealer .the dealer say nothing they can't do about it.the way Lexus design brake.who want to brake noise while you driving. .
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Lexus RX 300 repair Review

#600500
1.0
Recently moved to Phoenix Arizona took my Lexus RX 300 in for service at Chandler Lexus spent $1400 for repair and within four weeks had to return they told me I needed another $1200 worth of work I took it to another mechanic and he said it was the work that they did on the timing belt and the two gasket covers which was causing the oil leak
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I have bought 4 Lexus over the years, currently driving 2012 las 460, the car has bad rotors at back after only 33000 miles, dealer said it is wear and tear issue. Called Lexus consumer help center and was told same thing. It was funny just few years ago they resurfaced my gx470 rotor without any issue. Lexus never called me and very rude, do not care about their customers, the tires on the 65000 car only last 2 years and 20000 miles, battery...
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Anonymous

Anonymous I have bought recently the nx 200t and while i am filling gas the car just scartched the white barrier infront of the gas pump. The while right side of the car is banged up. V...

1.0
I didn't like
  • Responsibility of the issue whats costumer concern
#869738
I brought a brand new 2016 lexus RX 350 and noticed some sound from air conditioner like running water and when they complaint they say its design characteristics. I reached for service and customer service and they don't even care about my concern and just compares other 2016 RX's. Even the mileage they promised is no where near to the current mileage i am receiving i.e, 15 on combined HWY and CITY. And too much noisy when i travel more than...
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1.9
I didn't like
  • Service and car design
  • Service
  • Air conditioner and its cooling model
#843057
I am extremely disappointed in Lexus customer service. We have had 3 Lexus in the last 12 years, this will be my last experienced. My current lease ends in 3 weeks. I moved to hawaii a year ago, called Lexus last March 2015, before making arrangements for my relocation, i had asked what did i need to do and could i move my car to Maui, what to do at the end of my lease, i was told "nothing to be done, thank you for letting us know, just bring...
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1.0
I didn't like
  • Poor
  • Miss representaion by the salesperson
  • Horrible customer service
#834725
I have a 2005 Lexus GX470. I CANNOT fuel up the Vehicle. When I try too it stops as if it's Full. In 2010 I took the Car to Lexus who told me it would be over $600 to fix. I didn't have it at the time so I declined. Recently I was advised to contact Lexus Corporate and see if they could help with fixing this Bizarre problem. I took it back to Lexus which now in 2016 I was quoted over $1000 to fix. I gave those figures to Lexus Corporate a Mr....
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Anonymous

Anonymous 6 years?

2.0
I liked
  • Cerritos dealership service
I didn't like
  • Mr lucas lexus corporate
#823925
I have a 2012 model,with 35K miles that I bought used from a Mercedes dealer. Clean Carfax and history. Car was perfect when bought, and checked over by a Lexus dealer. After 6 months while being checked out before washing at the dealer, they noticed 2 depressions, dents in the roof, at opposing corners of the moonroof. They were not there when I bought the car or noticed by me or the car wash inspector. Lexus refuses to accept any...
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3.0
I liked
  • Eric in mission viejo
I didn't like
  • Head office service
#809775
They build a safe car, BUT their customer service sucks!!! Bought a car from Lexus of West Palm Beach and bought the Lexus extended warranty! At 10 months the car was totaled, which began the nightmare with Lexus. Try canceling a warranty with them. Went to the dealership 6 times and made numerous phone calls to everyone at the dealership including the General Manager (which never returns phone calls) trying to get someone to help with it....
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2.3
I liked
  • Safe car
I didn't like
  • Horrible customer service
#798038

Contact Lexus

Headquarters Address:
Lexus
P.O. Box 2991-Mail Drop L201
Torrance, CA 90509-2991
Phone:
(800) 255-3987
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Companies similar to Lexus

I too own a 2006 Lexus GX470 and had the same issue with the undercarriage rusting out. I have owned the car for 7 years and never have I had a car "rot" this quickly. One big rust bucket underneath my mechanic told me. Really...with only 120k miles on it. After learning that others beside myself had major issues also with this model it is quite clear that Lexus used inferior parts and materials and decided to not live up to its...
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3.7
#794085