Lexus Of Towson
Lexus Of Towson Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lexus Of Towson has a 1.0 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
The dealer acknowledged the factory e-coat issue and initially offered to repair the peeling paint, and a reputable Toyota dealer confirmed the coating failure, which appears in many Lexus Of Towson reviews.
Negative Feedback / Risk Areas
- Customers report poor customer service and accusations of repainting rather than honoring warranty or repair claims.
- Pricing and promised "repair at cost" were disputed, contributing to Lexus Of Towson customer complaints about billing and refunds.
Key Takeaways for Future Customers
- Document paint issues and get independent inspection before relying on dealer warranty responses.
- Expect to escalate service disputes and verify final repair quotes carefully.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lexus Of Towson has a 1.0 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
The dealer acknowledged the factory e-coat issue and initially offered to repair the peeling paint, and a reputable Toyota dealer confirmed the coating failure, which appears in many Lexus Of Towson reviews.
Negative Feedback / Risk Areas
- Customers report poor customer service and accusations of repainting rather than honoring warranty or repair claims.
- Pricing and promised "repair at cost" were disputed, contributing to Lexus Of Towson customer complaints about billing and refunds.
Key Takeaways for Future Customers
- Document paint issues and get independent inspection before relying on dealer warranty responses.
- Expect to escalate service disputes and verify final repair quotes carefully.
Turn one complaint into a collective action
I have a 2010 Lexus GX460 with peeling paint due to E-COAT failing,a known problem with Lexus/Toyota Peral White Paint,but Lexus of Towson accused me of having the Hood repainted
- - Lexus Towson accused me of hood repainting and wouldn't assist with warranty; a Toyota dealer found factory e-coat failure causing peeling.
Lexus of Towson accused me of having the hood repainted,would not assist with Lexus corp. to have it repaired under warranty.I had the paint inspected through a more reputable(Toyota) dealer that determined that the Factory e-coat was failing causing the peeling,a known problem to Lexus.They did finally say they would repair it at cost but at $800-$1000 that was a lie.
I will not purchase another Lexus and i currently a GX460 & SC430.
If i was not treated so poorly by the service manager,and the the factory rep i would not be as pissed,,they brought a touch up paint guy over with a meter and accused me of having the hood repainted,i don`t take kindly to being called a lair when i assured them it was never repainted,when the professional from a reputable dealer had a paint company come in and inspect the cars paint was with-in factory specs and showed that the e-coat was the problem.
Towson, Maryland
Will not support the customer
- - Peeling paint on 2010 GX460 not addressed by factory or dealer.
- - Ecoat failed; outside warranty, dealer offered repair at cost and claimed discount.
The peeling paint on my 2010 Lexus GX460 is not being addressed by either the manufacture or the dealer.it`s past the 5year warrenty so the 65000 dollar car looks like an old Chevy ,dealer said they would repair it at cost ,they lied they did discount it but surely not cost,i have had the paint tested and the Ecoat has failed to do it`s job the Lexus corporation was informed of this and they don`t care,even though i own another lexus car and a toyota plus being a dedicated customer in the past and currently.You would think that the local dealer would support it`s customer,this dealership refused to do that infact the service manager accussed me of having the hood repainted.i proved him wrong but they did not care
- Poor warrenty on auto paint known problem
Preferred solution: repair the paint problem that`s all
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