Lexus Of Pleasanton
Lexus Of Pleasanton Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lexus Of Pleasanton reviews show negative sentiment: reviewers value the location but report poor customer service, high price levels, and specific service failures like recalled work not completed and missing callbacks.
Positive Feedback
The location is convenient and customers repeatedly note it as a reason they considered the dealership.
Negative Feedback / Risk Areas
- Frequent customer complaints about service quality and advisor attitude.
- Reports of recall work not completed and deleted service history.
- Issues with callbacks, discounts or special offers, and unexpected billing concerns.
Key Takeaways for Future Customers
- Expect high prices and confirm charges before service.
- Document service visits and verify records on pickup.
- Consider alternate dealers or escalate to Lexus corporate if needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lexus Of Pleasanton reviews show negative sentiment: reviewers value the location but report poor customer service, high price levels, and specific service failures like recalled work not completed and missing callbacks.
Positive Feedback
The location is convenient and customers repeatedly note it as a reason they considered the dealership.
Negative Feedback / Risk Areas
- Frequent customer complaints about service quality and advisor attitude.
- Reports of recall work not completed and deleted service history.
- Issues with callbacks, discounts or special offers, and unexpected billing concerns.
Key Takeaways for Future Customers
- Expect high prices and confirm charges before service.
- Document service visits and verify records on pickup.
- Consider alternate dealers or escalate to Lexus corporate if needed.
Tired of being ignored?
San Jose, California
Service
I've taken my car in to get a recall done. I honestly think nothing was done to the car at all, they've just handed it back as is.
They never gave me a car wash as promised, and my advisor Jason V. was an a++hole, he give me attitude and continue to question my ownership of the vehicle like I can't afford it or something. I have my registration on me under MY name.
Also, they have the audacity to delete my entire service history, maybe because NO service recall was EVER done there. I am FURIOUS and will be reaching out to Lexus to file a complaint.
Preferred solution: Get my service history back!
User's recommendation: Do not waste your time there unless you are paying them. Service is terrible and they NEVER return any calls.
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