Over 3 hours

Waited over 4 hours for an oil change, new wipers and a tire rotation. Was told numerous times its almost done. Ridiculous
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  • Horrible customer service

User's recommendation: Bring food, a pillow and Prozac while you wait

John H Lej
map-marker Miami, Florida

Horrendous Service

For the second time in less than a year Ive had horrendous service here and certainly will not be returning. Brought my car in for an 8am visit for a Check Engine light and 65k service. When I heard nothing four hours later I called and left a voicemail for the service guy. After 5 hours Ive come back to find out the status and the guy has disappeared. No one knows where he is or what the status of my car is. This is my second and last bad experience here.
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Preferred solution: Full refund

User's recommendation: Go to Lexus of Treasure Coast



URGENT- DO NOT USE THIS DEALERSHIP UNDER ANY CIRCUMSTANCES. Not only do they OVERCHARGE on normal maintenance, they are NOT accountable for returning your vehicle in a safe condition. After having one of Lexus vehicles serviced, it stalled on the ramp of a busy highway. I waited4 hours in 100 degree heat for a tow. When I got back to dealership to pick up another loaner, the loaner had a defective windshield. On the way to see my dad in the hospital, I almost died trying to see through the windshield in the rain. Videos show my experience. They not only did not care, they did not give me another loaner. My other car has been meticulously maintained yet they charged 4000 for a service. They kept both cars over 2 weeks, and returned them dirty. After being a loyal customer for 20 years, the must they took off on a 7000 bill was $400. Now both cars are STILL not running safely. A robot answers their Facebook messages so don’t bother. USE AN AUTHORIZED DEALER OF LUXURY CARS BUT DO NOT UNDER ANY CIRCUMSTANCES RISK YOUR LIFE OR THROW YOUR MONEY AWAY AT THIS ONE,
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Reason of review:
Poor customer service

Preferred solution: Price reduction

Tom Bel
map-marker West Palm Beach, Florida

Sles Department Sucks