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CENTER FOR CHILD PROTECTION BOARD MEMBER BULLIES/ASSAULTS/ABUSES YOUNG CUSTOMER WITH DISABILITIES

LEXUS OF AUSTIN EMPLOYEES ABUSE YOUNG DISABLED CUSTOMER EANES EDUCATION BOARD MEMBER CURTIS HOWARD ABUSE/ASSAULTS/BULLIES YOUNG DISABLED CUSTOMER. CENTER FOR CHILD PROTECTION BOARD MEMBER CURTIS HOWARD ASSAULTS/ABUSES/BULLIES YOUNG DISABLED CUSTOMER Vicki Roberts (Formerly Vicki Roberts Howard) Dealer Principal/Owner of Lexus Of Austin is Evil. She allows her Former Stepson Curtis James Howard along with Randy Phillip Hoff, Edward Cooke and Steven Walker to Bully, Harass and assault a young disabled Customer. For a company that is involved with helping abused children they should be ashamed. They have no business being involved with any children. They all belong in a maximum security prison. THEY ABUSE PEOPLE WITH DISABILITIES!
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ID
#831611 Review #831611 is a subjective opinion of poster.
Location
Austin, Texas
Service
Lexus Of Austin Customer Care
Reason of review
Poor customer service

LEXUS OF AUSTIN SELLS LEASE TURN IN WITH OVER $10,000 IN PRIOR COLLISION DAMAGE! DO NOT BUY FROM LEXUS OF AUSTIN

LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000+ VIN: 2T2ZK1BA6AC019717 **** Lexus RX350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs done: Hood repainted, Front Bumper Replaced/Rebar Replaced/Drivers Side Fender Replaced/Painted, Passenger front Door Repainted/Blended, Rear Passenger Door Skin Replaced/painted/ Rear quarter panel Painted, Rear Bumper Replaced. Multiple Suspension Damage Also. This car has been to the body Shop 3+ Times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to Randy Hoff our sales consultant. He gives us a VERY LOW trade-in value and told me that the vehicle would go to auction and could not be certified by Lexus. To my surprise I see it listed for sale on their website as Certified Pre-Owned I checked the service records and it was in fact certified by Lexus Of Austin. This Vehicle Was certified per service records on 10/22/2012. Absolutely the Worst Sales And Service experience at Lexus Of Austin. They will give you a bad deal and are not service oriented. All Lexus of Austin Cares about is the Sale. They Will have no problem taking your money. The problem is after the sale they do not care because they have your money. They will not deal on any of their new Vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael Cobb the Sales Manager at Lexus Of Austin immediately because Very Rude and Defensive when a Competing quote from another dealer is shown. He told me i should Trust his pricing and that we are friends and i should not get quotes elsewhere. He claimed the other dealer was losing money. The Service Department is a Joke. I brought my brand new Lexus in for servicing to program another Key. I received a bill later from the service advisor Jason King for a Hour of Labor to program a key. A key takes 10 Minutes to program. I NEVER Signed anything with them Authorizing the Labor Charge. When i discussed these concerns with the Service Manager Eddy Cooke he told me their is separate pricing for his services if i purchase my Vehicle from another dealership. He later refunds it after i told him i was going to call the corporate office. They then call me into their office and my sales consultant Randy Hoff, Curtis Howard, and the general manager Steven Walker corner me in their office and harass me for buying my car elsewhere other than Lexus Of Austin and for reporting this to the Lexus Corporate office. They tell me never to bring my vehicle to their service department since i bought it from another dealer and never to step foot on their property again. They Told me since i bought the vehicle in Dallas to service the Vehicle in Dallas. DO NOT BUY FROM LEXUS OF AUSTIN! I have personally Saved Thousands by Buying in Dallas. Lexus Of Austin Apparently doesn't service vehicles that were not bought from them.They will give you a hard time and harass you if you service your vehicle at Lexus Of Austin and not buy the car from them. I have completed 25+ vehicle transactions with Lexus Of Austin and without any doubt they are one of the worst Auto dealerships in the country.
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ID
#519071 Review #519071 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$25000

LEXUS OF AUSTIN REFUSE SERVICE FROM BUYING FROM ANOTHER LEXUS DEALER

LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000+ VIN: 2T2ZK1BA6AC019717 **** Lexus RX350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs done: Hood repainted, Front Bumper Replaced/Rebar Replaced/Drivers Side Fender Replaced/Painted, Passenger front Door Repainted/Blended, Rear Passenger Door Skin Replaced/painted/ Rear quarter panel Painted, Rear Bumper Replaced. Multiple Suspension Damage Also. This car has been to the body Shop 3+ Times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to Randy Hoff our sales consultant. He gives us a VERY LOW trade-in value and told me that the vehicle would go to auction and could not be certified by Lexus. To my surprise I see it listed for sale on their website as “Certified Pre-Owned” I checked the service records and it was in fact certified by Lexus Of Austin. This Vehicle Was certified per service records on 10/22/2012. Absolutely the Worst Sales And Service experience at Lexus Of Austin. They will *** over. They will not deal on any of their new Vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael Cobb the Sales Manager at Lexus Of Austin immediately because Very Rude and Defensive when a Competing quote from another dealer is shown. He told me i should "Trust" his pricing and that we are friends and i should not get quotes elsewhere. He claimed the other dealer was losing money. The Service Department is a Joke. I brought my brand new Lexus in for servicing to program another Key. I received a bill later from the service advisor Jason King for a Hour of Labor to program a key. A key takes 10 Minutes to program. I NEVER Signed anything with them Authorizing the Labor Charge. When i discussed these concerns with the Service Manager Eddy Cooke he told me their is separate pricing for his services if i purchase my Vehicle from another dealership. He later refunds it after i told him i was going to call the corporate office. They then call me into their office and my sales consultant Randy Hoff, Curtis Howard, and the general manager Steven Walker corner me in their office and harass me for buying my car elsewhere other than Lexus Of Austin and for reporting this to the Lexus Corporate office. They tell me never to bring my vehicle to their service department since i bought it from another dealer and never to step foot on their property again. They Told me since i bought the vehicle in Dallas to service the Vehicle in Dallas. DO NOT BUY FROM LEXUS OF AUSTIN! I have personally Saved Thousands by Buying from Sewell Lexus In Dallas. Lexus Of Austin Apparently doesn't service vehicles that were not bought from them.They will give you a hard time and harass you if you service your vehicle at Lexus Of Austin and not buy the car from them. BUY FROM SEWELL LEXUS IN DALLAS.
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ID
#489423 Review #489423 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$25000

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