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Unpleasant service at Erin Mills Lexus Mississauga

Lexus Canada - Unpleasant service at Erin Mills Lexus Mississauga
Lexus Canada - Unpleasant service at Erin Mills Lexus Mississauga
I recently took my 2021 RX350 to Erin Park Lexus for 6 months service. After the service I reported to the Lexus Consultant of 2 findings: 1). Scratch on the right side of my drivers seat. This wasnt there before. They took it to the seat specialist and told me that the scratch is unrepairable unless the seat got repainted. 2). When the car was driven from their service location at Dunwin Drive to Toyota dealer for a car wash, the car jockey made 5 harsh cornering and 1 harsh breaking in less than 1 km. Paul Machado, the service manager defended his driver and said that at Toyotas dealer cornering and spaces are tight when entering the car wash machine. I understand theres a lot of maneuvering where lots are packed with cars but my tracking showed all alerts happened on the roads. There have been no alerts from other drivers. I sent him the Lexus Enform pictures. Instead of acknowledging he blamed the setting and responded: Thank you for continuing to share with me. I acknowledge your email and will share your feedback with the team. As we spoke the sensitivity of the vehicle to detect harsh cornering, braking, etc. is quite high and not entirely accurate as what harsh driving would be considered. I do understand and appreciate you bringing it to our attention. Ive been driving the car for more than 6 months and familiar with the Lexus Enform reports. Theres no setting to adjust the sensitivity of this tool. Lexus users know these are 100% software controlled. Normal driving wont get alerts. Heres the definitions of harsh cornering and braking from Toyota: Harsh cornering occurs when a driver takes a turn or curve too fast. This action increases the amount of force on the vehicle, putting top-heavy vehicles at risk of overturning. When you are on moving at a high speed, you lose restraint to control the vehicle when the something happens. You are likely to hard brake to avoid crashes. My next service wont be at this dealer.

User's recommendation: Do not take the car for service at this locations, the service work was done at Woodchester location and the car wash was done at Toyota dealer.

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ID
#3622159 Review #3622159 is a subjective opinion of poster.
Location
Mississauga, Ontario
Preferred solution
Let the company propose a solution

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After 22 years to have Lexus which i had 5 suv I lease from the Gabrielle Lexus Canada now I’m at age 65 and I had one consumer proposal 3 years ago which I still am making good money they did refuse

After 22 years to have Lexus which i had 5 suv I lease from the Gabrielle Lexus Canada now Im at age 65 and I had one consumer proposal 3 years ago which I still am making good money they did refuse me and they did not give me a new car and Im very disappointed with the company of Lexus Gabriel Canada because of the way they treat the customers and they dont have no respect. My last car it was nx300 I did pay 37000 after finishing my contacts when the lease it was over but day didnt want me to finance or get another car during this 20 years having car with the Gabrielle Lexus I never had any missed payment and any problem with them but the end they just disrespect me and they treat me like a very bad customers .I will be definitely going to buying another car with another company that they want my money . I suggest to everyone before buying car with Lexus Gabriel Canada be careful and just make sure that the end of the lease they dont trade you as the trade me after 20 years very disappointed. When they want to sell you a car or to make you lease they do all kind of the trick to pull you in to leased a car just be careful the end they dont treat you like the way they treat me .have nice day Lexus Gabriel youll never will be seeing any more in your place.

User's recommendation: Don’t ever buy Lexus from Gabrielle Canada.

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ID
#3593477 Review #3593477 is a subjective opinion of poster.
Location
Montreal, Quebec
Pros
  • Lexus gabrielle
Cons
  • Poor customer services
Preferred solution
I have to see they offer.

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Extremely bad terrible experience and fraudulent services