Leviton

Yes, there's still an issue. No one from level 2 tech support has contacted me. The level 1 tech said she'd refer the problem to them, as she couldn't resolve it.

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I had let this switch sit unused for 4 or 5 years. Turned out the switch was too old to be updated for use with new iPhones.

Support sent me a free, current version switch. Installation & app connection is a breeze. Excellent support.

Ive had about 15 Leviton smart WiFi devices. Reliable hardware, reliably re-connect if I lose WiFi or house power.

I contacted Leviton to see if they sold the door flap separately to a 24 hr timer switch. The customer service agent that I spoke to advised that they did but since he was in the U.S.

and I was in Canada who could not advise where they were sold He advised me what the product model number was and then advised he would contact Leviton Canada and have them send me one. By the next day I had received an email advising it had been shipped. Today it arrived in the mail and I found it was not only the door flap but the timer as well.

This excellent customer service has my business for what ever needs in have that Leviton can accommodate

Mike. British Columbia Canada

I needed help resetting a switch. I got through quickly and my problem was solved. The woman I spoke took Tim t o make sure everything was okay before she hung up.

I put in a claim because I had one of their Whole House Surge Protectors installed in my house. On April 16, 2018, I had a power surge come into my house.

Not only did the Leviton Surge Protector fail, it burnt up just about every low voltage or electronic device in the house. Such as the refrigerator, furnace, dishwasher, phones, printers, computers, ceiling fans, as well as other surge protectors even though the secondary surge protectors protected what was plugged into them. The Leviton Surge Protector model # 51110 was burnt up and the casing melted and looked like charcoal. I called Levition and they sent me a new one and I sent in the old one.

The box it came in said it has a $5000.00 connected equipment warranty but on there web site it says its $25,000.00. Some small items like smoke detectors I replaced since mine were interlocked and 115 volts and as of today 6/28/2018 still trying to get Sears to replace my refrigerator since I have not had one since April. I had the furnace repaired but had the parts put through warranty to save money and bought all the parts at a discount to also save money. Items like phones or printers I cant repair and I know it would cost more to either get an estimate or to have repaired so I put on the list I sent to Leviton, Not Cost Effective to Repair or get an estimate unless they wanted to pay for the estimate, but they did not say.

I finally received an offer of $3200.00. I told them I would not accept less then twice that because it cost double that to replace all of that and I could have had the refrigerator and furnace repaired at there expense since it was there device that failed and also that I had to order parts for the fans and dishwasher and other items and did the repairs myself which took time. I finally spoke to an assistant attorney Vincent J. Lonigro in there legal department and he said he thought they offered me $4200.00 and I said no.

He sent me a list of part of my claim of what I paid out for parts, labor or items I replaced but nothing else. I sent him back the complete list of what I claimed originally and on many items I put that it was not cost effective to get an estimate or repair and about what they cost. The other day I decided to lower my offer to $5200.00and sent it to Mr Lonigro. He said he would ask management and get back to me and he did but for $4000.00 which was $200.00 less than what he said he thought they offered before.

We spoke about going to court and I have so I was familiar with the process and he said they have never lost a case. I would have to base that on the fact that most claims are small and most people do not know how to file a claim and if they contact an attorney, they find it will cost more to hire and attorney than the claim is for. So in the long run, Leviton Bullies most people into settling claims for what ever they offer. Today I received the last email from Mr Vincent Lonigro stating there offer is $4000.00 and I have until the end of the day to accept it or sue them.

I have enough physical and medical issues, so I really do not have the time to file in court, so I told him I will accept the offer of $4000.00 but I will take my time to warn the public not to buy Leviton Products. I also filed a complaint with the Consumer Product Safety Commission, because this product can start a fire and Leviton seems to not want to take any responsibility for anything. They need to fire this attorney for starters or if their all like him, don't buy a Leviton Product.

See attached Picture. This could have burnt my house down as well.