Levin Furniture
Reviews and Complaints
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Verified Reviewer | Copley, OhioNo reso
Levin has tried to pass it off as not their fault because the store was in liquidation. This was not disclosed nor is it on any documents.
I was told that their technician Rick would be reaching out and would make it right.
Still waiting, no contact, no resolve and no satisfaction. My furniture is literally coming apart at the seams.
Preferred solution: I want my furniture fixed. If that can’t be done then I want a refund, as promised.
User's recommendation: Stay away from Levin furniture!
Horrible. DO NOT SHOP HERE
Husband and I spent $6000 in their store back in March 2021.Still no furniture.First we were told it would come in June then August then October, now we may or may not get it by end of year I would have more respect for them if they would have been honest and said they had no idea how long it would take. Tried to buy floor model, was told no.
Unreasonable wait time. and dont blame COVID, that does not make you be deceitful. and they take items from one order to fill another. So if you buy one item, they take it from a multi item order to close the small order out.
That is totally ridiculous. Honesty means alot in business and I dont trust them at all. Have made no effort to make things right or make up for the wait. If I could find something else I like, I would cancel this order in a heartbeat.
AND they were unable to tell me what they had in stock so I could pick something else.
Very disappointed and very angry. D
User's recommendation: DO NOT SHOP HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy with them and will not place any more orders with them.
- Misrepresented their customers
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy from this company.
Not very happy at the moment!
Purchased "LEATHER SOFA AND OTTOMAN from you a while back. Used the recommended cleaners and conditioners from you also.
I never used the furniture, thinking I could save it from getting broken down, and suddenly it began to split and peel! Now I cannot use it, it is garbage. If it is leather, it is paper thin, seems more like pleather! Real leather does not do this, I am so disappointed!
I paid over $1000.00 for these 2 pieces. Now I have nothing, no sofa or Ottoman table. This is unbelievable! I would like to have it replaced, not with this type of material.
If it is not 1/8" to 1/4" cow hide, I don't want it! Please resolve this matter, I would dislike to resort to the BBB. But I will if need be. Extremely disappointed.
Mr. Donald J.Lowder, cell # 440-240-****.
I would appreciate a remedy for this matter. THANK YOU.
Horrible customer service
- Some nice merchandise
- Clean showroom
- Deciever
- No follow up info on long ago order
Preferred solution: Let the company propose a solution
User's recommendation: Spend money elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTop End Rocker Recliner is a piece of junk
- Nice seleection
Preferred solution: Order me a new mechanism for free. I will pay for installation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oakwood, OhioPoor correspondence LOUSY DELIVERY SERVICE
- Dealing with them at all
Preferred solution: Price reduction
User's recommendation: would not recommend
Compliant
No customer service for a faulty roduct
User's recommendation: go elsewere
Always a problem with your people
Preferred solution: Let the company propose a solution
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShoddy furniture Bad Protection plan Poor service
- Location
- Convenient
- Eopl
- Poor customer service
- Never return you calls
Preferred solution: Fix the defective items as the brochure explains I still have the item
User's recommendation: shop some where else Levin sells inferior items for a high price
Salesman lies
I purchased over $1600 dollars worth of furniture. I understand that COVID has caused delays.
I have been patient. This past Monday the salesman Ted called and said my chair was in and ready for delivery Friday. When I did not hear from delivery staff on wed I called to check on it. The salesman told me there was an error at the main PA warehouse and they would deliver it two weeks later.
I called to speak to a mgr who informed me that the furniture was NOT in their warehouse. The store mgr would not talk to me directly but spoke to me through another mgr. they said they would check with the salesman the next day. I want the chair so Im waiting for it but its clear someone is lying.
Either the salesman or the mgr. I dont understand why the mgr can not find out or even talk to me directly. After spending $1600 I deserve an answer. I asked the salesman if I could get the floor model he said NO how would we sell more.
Well selling something you dont have is just as bad
Bauer beware. They smile at you but when it comes to service they are not helpful. Especially when you catch the salesman lying to you.
Especially since he got his commission on the sale six mths ago and I have yet to get what I bought. Do not buy from levin furniture
- Good price
- Salesmen lie and take your money
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Strongsville, OhioThey do not stand behind their furniture
Preferred solution: Full refund
Please check on my furniture issue
User's recommendation: Levin is a wonderful furniture store. Probably pandemic issues. Just want Answers
Will not honor deal made
Preferred solution: A new mattress cover
User's recommendation: Do not trust Levins
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This is my experience! I'm so infuriated. There are tears along the seams and this garbage insurance won't cover it!