New Reviewer

Levenger

DON'T buy from this company, especially in a "conversation" store. Found a really nice iPhone wallet/iPhone 7 case, in a Levenger "store" Macy's Chicago. They did not have in their stock so Manager said "no problem". He will place an order directly into their warehouse system, ship Fedex the same day and have in a few days. No email of ship. Called Customer number once and they can't find the order. They will look into it and call back. By the way, no Customer Service on weekends; only order taking reps. Nothing. No call back. Called again next business day. Still can't find the order. Customer Service still not reachable so had to speak to an Order rep, again. Even spoke to a Supervisor who still could find it and would not call anyone. Just take a message again. Sent email on their site and waiting for any answer. PLUS, the Manager promised FEDEX next day. Called the concession in Macys and he found the order. Says same system as warehouse and Customer Service??!! Finally a Team Leader called us, said he found the order in their system and did not know why no one could. Gave a USPS tracking number, maybe ship tomorrow and 7-10 days. Some next day. If USPS loses it and can't find it (had that happen a few times lately) have to wait 7 more days before Levenger will do any investigation. NEVER buying from this company again. 4 calls and 1 email; lies from retail persons and pretty apathetic support. Too bad because it's a pretty nice iPhone case.
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ID
#1151066 Review #1151066 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Nice product
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Deliver product or service ordered

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