Letsfit
Letsfit Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Letsfit has a 1.8 star rating from 13 reviews, with 15% of users likely to recommend. Consumers are mostly dissatisfied and the rating distribution is heavily unfavorable.
Key Takeaways for Future Customers
- Check Letsfit reviews for recurring app and pairing issues before buying.
- Expect limited customer service responsiveness when seeking help or refunds.
- Products have useful features like heart rate and calories but watch longevity varies.
Negative Feedback / Risk Areas
- Frequent customer complaints about app login, Bluetooth pairing, and syncing failures.
- Poor support: long waits, no callbacks, and difficulty obtaining replacements, bands, or chargers.
- Reports of devices failing after months and high data usage concerns.
Positive Feedback
When reachable, support agents can be knowledgeable and the devices are easy to use with useful health tracking features.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Letsfit has a 1.8 star rating from 13 reviews, with 15% of users likely to recommend. Consumers are mostly dissatisfied and the rating distribution is heavily unfavorable.
Key Takeaways for Future Customers
- Check Letsfit reviews for recurring app and pairing issues before buying.
- Expect limited customer service responsiveness when seeking help or refunds.
- Products have useful features like heart rate and calories but watch longevity varies.
Negative Feedback / Risk Areas
- Frequent customer complaints about app login, Bluetooth pairing, and syncing failures.
- Poor support: long waits, no callbacks, and difficulty obtaining replacements, bands, or chargers.
- Reports of devices failing after months and high data usage concerns.
Positive Feedback
When reachable, support agents can be knowledgeable and the devices are easy to use with useful health tracking features.
Media from reviews
Turn one complaint into a collective action
Union City, New Jersey
Problem setting up my watch
Well, the problem hasn't been resolved. The people that were helping me were very nice, but the information and the app were not the same. I'm waiting to talk to a person on the phone to explain why the instructions don't work.
- I have to pros
- Instructions are not clear
User's recommendation: I'm not sure at this time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get into my account to change my watch timeQ
Don’t think anyone will help you cause none of them help not even this company
I didn’t have any they never called me back or send me and email nothing. My watch is still not set I’m still an hour behind and can’t get into my app
They didnt get back to me so the problem was never resolved. I would think it would be a pretty easy fix but so far nothing back.
User's recommendation: Not at this point
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Staten Island, New York
Login issue
- I called customer service, left a message, then called back and spoke with someone after a three-minute wait.
- They were knowledgeable and helpful.
I dialed customer service, pressed option two, and left a message. I called back and pressed option one.
After a three-minute wait, I was able to talk to someone, and they helped me resolve my issue. They were very knowledgeable and helpful.
- Able to talk to a knowledgeable person
- 5 minute wait time listening to music you may or may not not like
Preferred solution: Item fixed
User's recommendation: Call the number and press option 1
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ellisville, Mississippi
Watch
At first I was thinking that they were a good company but Le-Ann never followed thru with getting back with me.
Lake Charles, Louisiana
My blue tooth is on always keep keep saying turn blue tooth on.
My blue tooth is on at all times when I try to reconnect my watch to my phone it keep saying turn blue tooth on
Kennett Square, Pennsylvania
App not working for months on iphone
The app does not work on iPhone. Have called multiple times and get blown off by company. WTHapp not working on iphone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Staten Island, New York
Unable to login
- Automated service required pressing 2 to reach someone.
- Music played for three minutes, then an answering machine picked up, and I left a message.
The the rings were picked up by a the rings were picked up by an automated service that required you to press two in order to talk to someone.Music ran for three minutes and then an answering machine picked up. I left a message. Wish I could say more.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camillus, New York
Like the watch but no customer service
- No one responded to online inquiries or phone calls to customer service.
- App says my email isn't valid and I can't access it.
No one responded online or my phone call to customer service. Not good for a companys reputation.
Very unhappy with this company as I really like the watch . I just need help on the app saying my email isnt valid and I cant get into the app to try and fix the problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camillus, New York
Complaints
- Letsfit app won't accept my email after 2 years as a customer.
- I had to reset it to change date and time, and now it won't accept my valid email.
This company never responded to my emails and phone calls about saying my email address wasn’t registered so I couldn’t get into my watch’s website. I tried several times. I really liked the watch but would never order another one from them
Letsfit app won't accept my email address even though I have been a customer for at least 2 years. Had to reset it to change the date and time.
Haven't had much trouble since I've had it except for now.
How do I get it to accept my valid email address?
livlyn47@***.com
- Wore it every day to monitor my steps
- Heart rate and calories
- Hard to correct like resetting time and date
Preferred solution: A new Letsfit watch
User's recommendation: Don’t try to make changes. It messes everything up
Pls tell me what I can do to get them to work I have 4 and need chargers for 3 of them they were purchased either on hsn or qvc last year thank you pls call me at 413505**** Inez rydzK I am not unbea
I purchased 4 lets fit watches from hsn or qvc and nome of them have worked since daylight savings time I love them I just don't know why they stopped working
User's recommendation: Very good
Appleton, Wisconsin
Cannot get into my account to pair my watch
- This is my third watch; I have the app but can't sign in because my username and password are incorrect.
- I want to pair it, set it up, and wear it.
Im not pissed off at all. This is my third watch.
I have the app but I cant get into my account.
Both my username and password are suddenly incorrect and I dont know what to do. Just want to pair up, set it up and wear.
Middletown Township, New Jersey
Change of app. Problem with aoo
- User loves the E22 watch but the app update removed watch-face customization.
- They want the older app back.
I have an E22 watch, bought it through QVC. I love the watch, but recently you changed your app to physical and sport information.
I can no longer use this app to change watch faces or other things.
How do I get my older app back? If I cannot change my settings, I will have to give up my watch and go with another brand.
User's recommendation: Buy the watch it works fine, customer service is not so good!!!
Philadelphia, Pennsylvania
I can’t sign in because it says my email is wronf
Had an issue with APP but she said that they are going to send me a different watch so we will see if it comes
Brooklyn, New York
I cannot restart my watch
- Email not registered for old or current emails.
- Can't re-register the device.
- The watch is not synced and shows wrong date and time.
The company is telling me that my email address is not registered, whether I input my old or current email. When I try to re-register it wont let me.
My watch is not synced and has the wrong date and time. I have been without use of my watch for 5 days
New York, New York
App is not working in iphone
App is no working in my iphone said my email not registrad giants1400@***.com i xabt use my e27 smart watch you need to fix this i was told moneday ut would be fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLet's fit watch was delivered which at first I thought she said no charger but then I found out the wrong charger was sent....what we need is the charger that you use on the front of the watch to char
Told me he could do nothing with out a receipt..watch was bought awhile ago and receipt is not available...how do I get the right charger for this watch. E41
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I have the exact same issue. I’m done. I’m also going to write to HSN and let them know about this faulty product.