Les Schwab Tire Centers
Reviews and Complaints
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Verified Reviewer | Seattle, WashingtonFraud
User's recommendation: Never go to Les Schwab
Horrendous customer service at the Tacoma St Portland OR facility
Went in with a slow leak/flat repair and instead of waiting the asst manager scheduled me for next day. Show up ten minutes early and tell the asst manager Im there for a 9am flat repair appointment.
Sat there for 40 minutes with no one saying a thing and finally have to chase someone down to wonder why they arent servicing my vehicle. The same asst manager who I checked in with and scheduled the appointment the previous day says Im not in the system. Explain to him what he did both the previous day and telling him I had an apt when I checked in he basically only stated Im not scheduled. Offered absolutely no apology nor to get me in next or reschedule or anything.
Only stated Im not in the schedule. I took my key and had to point out at no time did he apologize nor offer to rectify the situation only stating well you wanted your key. Unbelievable.
Other sites have been great BUT NOT THIS SITE. I understand mistakes are made but to ignore me for over 40 minutes, offer no apology nor to rectify the situation from a manager was beyond poor customer service.
User's recommendation: Go to a different Les Schwab
Shocking Text From Manager
Let me start by saying in the past we've had great experience with Les Schwab. Unfortunately I was recebtly diagnosed with a terminal lung disease and unable to work.
Because of this, we fell behind on many bills. When Les Scwab reached out about our $100 owed I told them our situation anf gave them a promise to pay date. A few days later we get a text from the supposed manager, Carol, threatening LEGAL action. Wait...what?!?
I literally spoke to someone less than a week ago. Also, I know she's bsing us bc that's not how retail and overdue bills work. Ridiculous.
Unnecessary stres in an already difficult time for my family. Vile.
User's recommendation: Advocate for yourself!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhat a horrible service
Preferred solution: Apology
User's recommendation: Zero
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Riverside, CaliforniaTheir customer service is terrible. My brother set an appointment at 10:00 a. m. On 1/21/23 at the Ontario, Mills , Calif. store. After 2 hours they finally jacked the truck up when they said it
Would take three hours to fix. We sat in the car watching one person work on it for a little bit of time and then nothing.
They were working on all the other cars coming in. I went to talk to the manager. He said they got the wrong parts and had to order new ones unfortunately and there was a lot of traffic. My brother had gone there the day before to get his truck fixed and they knew the problem and so he said the appointment for the next day.
They could've ordered the parts earlier the day before which they did not. Had to call in sick for work since my vehicle wasn't going to be done in time.
User's recommendation: Do not use a Les Schwab to work on your vehicles for anything.
Commercials
Preferred solution: Apology
User's recommendation: Please stop
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Ontario, CaliforniaTires
I had tired put on. They never game me special week lock key to take lug mots off when I had a blow out.
I was stuck for over 3 hrs. Auto zone did not have the proper key for repair. AAA did not have it. I was stranded.
Went back and told them next day after was able to get tire off. They charged me 2500 for 4 new tires. Did not put on a lug nut and took my new ones off and went in back of truck and found my old ones and put those oninstead. I should of got new ones w my purchase of 4 new tires and had my new for extra.
Instead took 2 hrs more than told me it would take therefore causing me to be late to my sons school. Then they never gave me my spare lock key back. Nightmare! Called no call back.
In Newport for vacation and had to drive past 6 les swabs centers! Fontana location is terrible.
User's recommendation: Horrible
Brought in my jeep.
User's recommendation: Find a local shop to do your work
Poor Service Scheduling
I called Les Schwab on 3rd ave Bend to see if it was a good time for a tire repair. Mgr said I could get right in, I was 10 min away.
After waiting 40 min, and seeing numerous cars serviced ahead of mine, I asked why the delay, I got a BS answer about them being always busy. I left.
I scheduled an appointment at Schwab 3 days later and got a 9:00 AM. appointment. Here we go again, 35 minutes later, when I asked why theyt didn't honor the appointment, voila, another BS answer.
I left.
I had the tire repaired at another repair place, took 15 minutes.
Les Schwab used to be the gold standard for customer service. Those days are gone.
User's recommendation: There's better tire shops than Les Schwab
Very dissatisfied with managers at six Avenue Tacoma
Very dissatisfied with managers at six Avenue Tacoma brought in a trailer tire and a six lug rim to have a new wheel put on wife went up three days later to pick up and they had lost our tire giving it away to a roofing company they said they think then I went up there talk to the manager and he said he would get a hold of us as soon as he found it or got us another one not receive a phone call and life went on finally went back up there this five months later and he says I owe you nothing you waited too long. Then I recap what actually happened and he cut me off and said take it easy what do you want for me Im taking care of everything Im getting you a rim and a new tire for no charge I said OK well you didnt say that thank you two days later I get a phone call hes got hes got it ready to go to pick it up and he says no Im not giving it to you Im charging you you waited too long to pick up your tire I said you never called me and said you had one at the time I did not bring any cash thinking that I was receiving it at no charge this will be my fourth time up there and now I have to pay for the tire which wouldve been fine had they had it ready the first time
Preferred solution: Apology
Poor service
Preferred solution: Refund for cost of new tire
Over charged
I bought four 16.5 inch tires for an older Ford F250. This size tire is practically obsolete, but you can still get them, but Les Schwab does not carry them in stock, and I was once told by Schwab it was more expensive to have them special order a tire than finding them elsewhere.
I took the bare rims and tires to Schwab in North Central WA . I did not ask how much it would cost because I expected anywhere from $15 to $25 per tire. I was not told how much it would cost...foolish me. Total price to mount 4 tires on 4 bare rims...no dismount..no disposal of old tires, no balancing...$159.96 bucks to just mount four tires.
I asked what? I was told, since I did not buy them there, that was the price. Had I asked beforehand, I would have turned around and walked out. I paid almost 1/3 the cost of the tire just to get it mounted.
I have had other issues with Schwab...another location in Oregon put MC wheel weights on alloy rims which should have AW weights.
Some flew off, tire was out of balance and got destroyed from the pounding of an out of balance tire. My loss. The same shop also caved in the rear floor on a unibody Camaro because they were not careful in jacking the car up.
Be careful with Les Schwab. Ask questions.
If they are charging $40 per carry in tire to mount...then I question "free mounting" when you buy tires from them. The answer I got when I questioned the cost..."you did not buy them here" is suspect. You mean to tell me they are giving people $40 worth of "free mount" because they bought the tire there. I understand there is labor, overhead, etc.
and there isn't much of a margin on the sale of a tire...it's the extras where shops make some extra money, so this is why I question "free mounting" and perhaps you are paying an extra $40 in hidden costs when you buy tires from them.
Just speculating, no proof, but no more Les Schwab for me. Go to a mom-and-pop tire shop for mounting a carry-in tire.
User's recommendation: Stay away if you don't buy your tires there and make sure they use the right wheel weights and jack your car properally. Better yet...go somewhere else.
Complaint of customer service lack of accountability
- Dont know what they are doing
- Insufficent resolution
Preferred solution: Apology
User's recommendation: After 30 years plus of using less Schwab’s I now recommend you go somewhere else seems like they’ve outgrown customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Puyallup, WashingtonWarranty problem
Preferred solution: Price reduction
User's recommendation: Don't trust the warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Scio, OregonGranddaughter's bad experience!!
On Friday July 1st, my granddaughter age 26 drove her car to a Les Schwab, do not know if it was in Salem or Albany, because of a low tire. The man said it was non repairable and since you have a 4 wheel drive vehicle you need 4 new tires at $1400.
He did not explain further. She said no. I do not have the $1400. He said ok, how about a used set for $800?
She said no that also and then said, just put the tire back on and I will go elsewhere. Well, another man came over and checked the tire and found out that it needed a valve stem. So he fixed it and she was on her way! I don't know if you are looking to make sales or you are just prying on young women.
I do believe your lack of training is at fault. Thank goodness the other man had the patience to look for the problem and not just jump to a conclusion for a sale.
Preferred solution: Let the company propose a solution
User's recommendation: Get a second opinion or see the manager!
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