Les Mills Reviews
Les Mills Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Les Mills has a 2.8 star rating based on 4 customer reviews, mostly neutral with a 50/50 positive to unfavorable split; reviewers note great training but high price and recurring customer service problems.
Key Takeaways for Future Customers
- Expect strong training content as noted in Les Mills reviews.
- Prepare for membership and subscription management issues.
- High price level compared to expectations for support.
Negative Feedback / Risk Areas
- Frequent customer complaints about no response and poor customer service.
- Billing and refunds concerns, including duplicate charges and canceled access.
- Difficulty reaching support by phone or email for exchanges or cancellations.
Positive Feedback
Reviewers value the diversity of products and quality of training content.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Les Mills has a 2.8 star rating based on 4 customer reviews, mostly neutral with a 50/50 positive to unfavorable split; reviewers note great training but high price and recurring customer service problems.
Key Takeaways for Future Customers
- Expect strong training content as noted in Les Mills reviews.
- Prepare for membership and subscription management issues.
- High price level compared to expectations for support.
Negative Feedback / Risk Areas
- Frequent customer complaints about no response and poor customer service.
- Billing and refunds concerns, including duplicate charges and canceled access.
- Difficulty reaching support by phone or email for exchanges or cancellations.
Positive Feedback
Reviewers value the diversity of products and quality of training content.
Media from reviews
Chatham, Ontario
I haven’t got a call back to get my problem solved.
I have a new email for the Les Mills app. My old one is invalid so I cant access the app. How do I go about changing my email?
Decatur, Alabama
Issues
No one even talk to me. No one even bothered to help me.
I paid good money for this. This is ridiculous.
User's recommendation: No one even talk to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kentville, Nova Scotia
They have zero customer service
I tried to contact them. They have no phone number and the email has gone unanswered for 2 days.
Terrible. If you want to save money with agents then provide customer service another way.
Genoa, West Virginia
Complain about camera work It’s not a continuous workout because the cameras are everywhere
- - Tried to talk to someone; options kept repeating.
- - I pressed 6, and it repeated the options.
- - It hung up.
- - It *** you off.
I tried to talk someone and they kept repeating the options This happened three times I pushed 6 and it would repeat the options Finally, it hung up
This company is appropriately named, it does *** you off 
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription duplication ant get through to customer service
I accidentally downloaded an additional Les mills app and deleted it. But worried that I am being charged twice
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo access
I paid for premium and I don't have access. I want the service I paid for. Please fix my access so I can use what I paid for.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI already paid and you cancelled me again
- - Sub expired without notice and I couldn't workout.
- - Trial began March 1 and Feb 18 shows cancelled, so I need reinstatement by tomorrow.
My subscription ran out. I didn't receive a notice that it was ending, so when I went to work out, I couldn't.
When I tried to pay, I couldn't get in. Eventually, I figured it out and made the payment. The 14-day free trial period began on March 1.
However, when I logged in today (February 18th), it stated that my subscription had been cancelled. I need my subscription back by tomorrow morning so I can complete my workout.
User's recommendation: We as customers need to be able to talk to someone when we have a problem. I am older and not good with computers but I couldn't even get ahold of a person to talk to. Left a message and no one has gotten back to me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auckland, North Island
LM won't respond to my requests
- - Attempts to contact the company by email and messages with no reply.
- - Trying to cancel the training for a refund or exchange, but there is no reply.
I've tried emailing and leaving messages and noone from that company will call or email me back. I'm trying to cancel a training to give them ample time to provide a refund or do some sort of exchange in a reasonable amount of time, but they won't respond. It's very frustrating.
- Great training
- Terrible customer service
Preferred solution: Full refund
User's recommendation: You’ve signed up for Online BODYPUMP 127 Initial Training. Pre-Work Submission due date: 22nd January 2024 Start Date: 27th January 2024 End Date:28th January 2024
Los Angeles, California
Billing issues
I left a message and no one has returned my call, so your customer service is horrible so far. As a result, I may cancel.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerSubcription issue
Getting charge but unable to sign in please help I want to cancel that subscription
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Preferred solution: Full refund
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