Leonardo Hotels UK
Leonardo Hotels UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leonardo Hotels UK has a 2.5 star rating from 5 reviews with 60% unfavorable and 40% positive; consumers report billing and customer service problems, high prices, short-lived promo codes, booking errors and reports of hostile staff.
Key Takeaways for Future Customers
- Check Leonardo Hotels UK reviews before booking and confirm promo code validity and cancellation terms.
- Expect potential booking delays; verify rates and confirm early check-in fees in advance.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing errors and unresponsive customer service leading to extra costs.
- Reports of rude or hostile front desk staff and hygiene concerns at some properties.
Positive Feedback
Some issues were resolved promptly by staff and a few customers praised helpful service once reached, with occasional satisfactory stays.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leonardo Hotels UK has a 2.5 star rating from 5 reviews with 60% unfavorable and 40% positive; consumers report billing and customer service problems, high prices, short-lived promo codes, booking errors and reports of hostile staff.
Key Takeaways for Future Customers
- Check Leonardo Hotels UK reviews before booking and confirm promo code validity and cancellation terms.
- Expect potential booking delays; verify rates and confirm early check-in fees in advance.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing errors and unresponsive customer service leading to extra costs.
- Reports of rude or hostile front desk staff and hygiene concerns at some properties.
Positive Feedback
Some issues were resolved promptly by staff and a few customers praised helpful service once reached, with occasional satisfactory stays.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fakenham, Norfolk
Resolved: Issues resolved
Issues at two hotels resolved immediately and great customer service. Will use again as needs fully catered for.
Berkhamsted, Hertfordshire
Booking issues
- - Promo code didn't work.
- - I made multiple calls over 3 days.
- - Promised call-backs didn't happen.
- - Price later rose by over £200 from the promo price.
I was given a promo code that didn't work, so I phoned. 5-6 phone calls and 3 days later(I had been promised call-backs, but they didn't happen) I finally spoke to someone who could explain what was going on but by then the price had risen by more than £200 (it had risen from the promo price anyway)
User's recommendation: Be wary of events promo codes they have a very short life
Durham, Durham
Complaint
After a long flight, my partner has just arrived at your hotel to be told there would be a £40 charge for an early check-in! This is obscene and something we are not used to!
Preferred solution: a free early check in
User's recommendation: Book central London
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery rude reception staff
- - Voucher caused 15-minute delay.
- - Reception tutted; told us to leave.
- - Room was musty, no view, doorway blocked.
Just said sorry and would improve in future
Non existent
I said it does not stipulate starter and main course so expressed my frustration after waiting for 15 minutes while my room number couldnt be found. Another receptionist tutted at me across the counter in front of guests checking in. He then said that I was rude and should leave. My once a year holiday at your hotel is now ruined and we feel very uncomfortable.
No customer service , no respect for a loyal customer who has stayed here for the last 10 years. I am spending £1000 and just want to go home. Its awful. The staff have given me 2 free drink vouchers.
This is not good enough. You need to move us to another hotel immediately. The man at reception has made us feel so uncomfortable we cant stay. I also booked a superior room .
Its not its on the side of the hotel with no view and smells very musty. We cant get into our room because housekeeping room is opposite and the trolley is blocking the door.
Please get back to me as soon as possible
Kind regards
Stephen Reader
Staying at Leonardo hotel stroudly road Brighton.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThird party difficulties
- - Booking.com can't act until the hotel responds.
- - The manager seemed sick and not at work, but it was sorted.
a lot of the issues are that booking.com can't do anything for the customer until they hear from the hotel. the manager seemed to be sick and not at work. they eventually sorted it so i am happy about that.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hinckley, England
Dispute
- - We believed we booked Grand but were told we booked Jury's Inn.
- - We paid £432 to stay and were asked to cancel for £147 and we dispute with our bank.
I have personnely email them along with the email you sented.Ive had no reply from leonardos hotel chain.
Coming from Southampton and having spent our honeymoon at the grand, we hoped this was a simple mistake.
The receptionist at the grand said no I was absolutely sure I booked the grand, I remember the balconies the Marco pierre white restaurant etc when looking on your website.
So we paid £432 to stay at the grand and was astonished when jury's in want us to pay 147 to cancel. I put this in dispute with my bank in the hope that we can get some common sense from customer services.
- Every company takes your money
Preferred solution: Refund from dispute
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Complaint
- - Hostility and discrimination by a restaurant staff member named Darren.
- - Poor breakfast porridge and service; room hygiene included pillow and mattress stains.
Birmingham Leonardo braod street royal hotel. .I am making complaints about hostility direct discrimination racial behavior from restaurant staff member called Darren and bad breakfast porridge aslo poor service towards costmers..also the hotel i was staying in exclusive bedroom it had poor hygiene with dirty heavy mouth saliva stains in and on pillows and heavy blood stains patches on beds mattress. .
Preferred solution: Apology
User's recommendation: Not to attend the hotel because of hostility
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You were rude not them. I do not know about UK, but in US, they have a right to refuse service to rude childlike adults such as yourself. YOU ruined your holiday with your immature behavior.
Did you contact the manager or anyone directly? This is not the Leonardo Hotel website.
I looked at the rates online. In addition to coming across entitled and arrogant you are getting ripped off if four nights plus two more cost that much.