Leonardo Hotels UK
Leonardo Hotels UK Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leonardo Hotels UK has 2.2 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Not to attend the hotel because of hostility".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Third party difficulties
a lot of the issues are that booking.com can't do anything for the customer until they hear from the hotel. the manager seemed to be sick and not at work. they eventually sorted it so i am happy about that.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hinckley, England
Dispute
I have personnely email them along with the email you sented.Ive had no reply from leonardos hotel chain.
Coming from Southampton and having spent our honeymoon at the grand, we hoped this was a simple mistake.
The receptionist at the grand said no I was absolutely sure I booked the grand, I remember the balconies the Marco pierre white restaurant etc when looking on your website.
So we paid £432 to stay at the grand and was astonished when jury's in want us to pay 147 to cancel. I put this in dispute with my bank in the hope that we can get some common sense from customer services.
- Every company takes your money
Preferred solution: Refund from dispute
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Complaint
Birmingham Leonardo braod street royal hotel. .I am making complaints about hostility direct discrimination racial behavior from restaurant staff member called Darren and bad breakfast porridge aslo poor service towards costmers..also the hotel i was staying in exclusive bedroom it had poor hygiene with dirty heavy mouth saliva stains in and on pillows and heavy blood stains patches on beds mattress. .
Preferred solution: Apology
User's recommendation: Not to attend the hotel because of hostility
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