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Hotel pocketing money on terrorism related cancelations

I booked a hotel reservation in Rome to spend catholic easter at the Vatican for two days this year. On the day of departure we found news about terrorist attacks at three american ticket counters in Brussels and followed the government issued warnings and canceled our trip since we were supposed to land in Copenhagen in Denmark another country that according to reports is plagued by ISIS militant activities and cells. We reached out to this hotel for a refund invoking reasons as serious as bombs exploding and people being blown into bits and pieces and the hotel manager that handles the claims started raising his voice yelled at us and hung up the phone on us even when we told him we will report them to FBI for what they are doing pocketing money on cancelled reservations due to terrorism which is the most despicable thing that could happen in Rome the capital of the catholic world for people who want to travel and experience what Rome has to offer.Please be aware of the character of these individuals before you pledge any dollar of your hard earned money to stay at these places.
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ID
#816607 Review #816607 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Poor customer service
Loss
$42

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