LensDirect
LensDirect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LensDirect has a 1.0 star rating from 2 customer reviews with 100% unfavorable distribution; consumers report high price, poor product variety, and recommendations like "Caveat Emptor" and "FIND SOMEONE ELSE."
Positive Feedback
No positive themes appear in LensDirect reviews; both recent customers reported strong dissatisfaction.
Negative Feedback / Risk Areas
- Customers received glasses with the wrong prescription and described them as unusable.
- Refunds were denied despite reported defects, a common LensDirect customer complaints theme.
- Customer service was criticized for refusing returns and for lack of resolution.
Key Takeaways for Future Customers
- Expect negative reviews; verify prescription handling before ordering and consider the high price.
- Document orders and insist on written refund terms since refunds and customer service response were problematic.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LensDirect has a 1.0 star rating from 2 customer reviews with 100% unfavorable distribution; consumers report high price, poor product variety, and recommendations like "Caveat Emptor" and "FIND SOMEONE ELSE."
Positive Feedback
No positive themes appear in LensDirect reviews; both recent customers reported strong dissatisfaction.
Negative Feedback / Risk Areas
- Customers received glasses with the wrong prescription and described them as unusable.
- Refunds were denied despite reported defects, a common LensDirect customer complaints theme.
- Customer service was criticized for refusing returns and for lack of resolution.
Key Takeaways for Future Customers
- Expect negative reviews; verify prescription handling before ordering and consider the high price.
- Document orders and insist on written refund terms since refunds and customer service response were problematic.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trash glasses, no refunds
Avoid these sheisters.
Ordered prescription sunglasses. Received glasses with the absolutely wrong, or someone else's prescription.
Completely unusable. Asked for a refund; it was denied.
- No refund policy
Preferred solution: Full refund
User's recommendation: Caveat Emptor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotal ripoff
- I sent my prescription to Lens Direct for a return.
- The glasses are unusable.
- Lens Direct says they were made correctly and refuses the return.
I contacted Lens Direct but they were not willing to honor the "no-hassle" return policy they have in their advertising.
I sent my prescription to Lens Direct as they offer a "No hassle return". I thought they were a safe alternative to the high dollar outfit that wanted to make my glasses.
I was quite optimistic that this was a great solution. NO SUCH LUCK. I got the glasses, finally and they are horrible. I cannot use them at all.
Lens Direct swears they were made correctly, and now they refuse to accept a return. They stole my money.
User's recommendation: FIND SOMEONE ELSE
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