Lenscrafters Complaints and Reviews
I purchased a pair of Okey frames from the Len Crafters in Santa Barabara, ca after three months the frames were irtiering my right ear. I went to LC and i was told that alli eed was to adjust the frams, so they did. After a week the frames were still doing the same thing, after several times i asked if i could trade them in for some other frames ? I was told that they have a 30 days policy and there was nothing thety could do. Bad bussiness...Read more
#1013658 by anonymous
I was anxious to get my latest pair of glasses from Lenscrafters as they offer the Accufit system for determining the best lens configuration based on the frame shape and your eye placement. That went great. What was really horrible was the quality of the lenses when I finally got them home. I have never had so much trouble with keeping a pair of lenses clean before. I often have to wash them twice to get the streaks off. It doesn't matter if I...Read more
Absolutely FURIOUS!!!!!!!!! I scheduled an appointment with LensCrafters at Firewheel Mall Garland TX location for a 4 pm exam on a Saturday. Well I was called at 1 pm and told they could not verify benefits. Well seeing that insurance verification is something I do daily I verified my benefits then called another location to reschedule after the young lady at the Firewheel Mall ( Garland TX) location was so rude and cutting me off when I was...Read more
Lenscrafters Customer Care Review
by anonymous #992172
Annoying phone calls from lenscrafters. Staff will say anything to get you to schedule an appointment. Staff will pressure you to make an appointment and they dont care whether your busy or sleeping, they will still call you.
Lenscrafters Eyeglasses Review
by anonymous #956163
Rude customer representative! Looked at me as if I can't afford the glasses I'm looking at!
Lenscrafters Eyeglass Lenses Review
by anonymous #950309
My lenses started deteriorating and getting ridiculously scratched a little I've 6 months after I got the glasses. I took them in--they only guarantee their lenses for 30 days unless you buy the "protection plan". That's it, out of luck. I've worn glasses all my life, never had this happen before and I'm *** about their crummy product!
Lenscrafters Eyeglasses Review
by anonymous #903326
I bought a pair of glasses at lens ripoff in Slidell Louisiana. It took three weeks to get them .One week later the lens fell out . Don't know how long it will take to fix them.it only took thirty seconds to take my $500.00. If I ever go to lens ripoff again I need to kick my own ***. I will let everyone know its best to go blind before dealing with this company.
This review is for the LensCrafters in Dadeland mall NOT in Macy's. Went for an eye exam and the lady Doctor gave me the Wrong Prescription number! A much stronger number than my previous one, and made my eyeballs feels like someone was pressing them inwards, made me dizzy and gave me headaches. It was a bit of an inconvenience as I had to explain my case again and again but I finally got a recheck...this time by the male doctor, he adjusted my...Read more
I had an appointment at Lencrafters for my eye exam today. I've been wearing contacts for 13 years now. I still have my valid previous contact prescription and I had it present at the exam today. My current prescription doesn't expire until the end of next month. My appointment took 2 hours, but that's not the issue. The issue was that I wasn't told that I wouldn't get my new contact prescription until I come back to let the Doctor know that my...Read more
The girl working in the shop couldn't be bothered serving my family and I. She decided to serve every other person in spite of us having been there for an hour and a half and frequently ignored us so she could serve walk ins who were 'just picking up' that still involved a lot of fitting and adjustments. She looked at us only once to give us a half-hearted smile and continued serving others. When another sales associate arrived (at around 10 am)...Read more
#960292 by anonymous
Bought the glasses Nov 7. Today is November 18. I still don't have my glasses! First problem, no call was placed to tell me my glasses were finished. I called them and learned the glasses were done. So, I drive to Attleboro only to learn my prescription was placed into the wrong frames. (problem 2) The tech who made the mistake blamed the lab. (problem 3) I've asked to speak to a supervisor at the corporate level. None is ever available....Read more
- Went to get two pair of glasses (for my husband and my daughter) My husband told her not to add the insurance for his glasses and I told her not to get insurance for my daughter glasses. When I was paying the amount was over $600 and I asked her why? She said "I do not know why the machine does that but you are paying just the amount mentioned" I told her to give me a receipt and she did, I checked the total amount and I left (it was closing...Read more
So my first trip to Lenscrafters in Dadeland Mall was just two days ago. I arrived one hour early quite by accident, my fault not theirs but they happily took me back and started my eye exam seconds after I filled out all of the Paperwork even though I was early. That was pretty cool. Even being swamped in the show room I was still tended to very quickly and am still very happy with the frames they helped me pick out. (I bought two pairs of...Read more
I bought a pair of prescription glasses on January 2016 at Lencrafter Square one mall Mississauga Canada. I wanted a second pair as a back up so i went back to the same location on September 27/ 2016 at about 5:30 pm to purchase my second pair. The staff who assist me told me that i could get it in one hour. She did not explain to me that i had to pay for it before the process could begin. After waiting for an hour i asked if the glasses were...Read more