Email received a lie
Email states $40 rebate with reorder, click the button to reorder and it’s a $15 rebate. The customer service people kept saying we are sorry we can not do this. And that’s it. FALSE ADVERTISEMENT! Liars! Shame on you!
Reason of review
Not as described/ advertised
Lens.com does not care about their customers
Lens.com has been a nightmare to deal with. I asked them how can I modify my credit card information on the account as there is no way to do it through their website, they e-mailed that they deleted it. However, the information is still there. Also, they e-mailed that they verified my prescription with my eye care doctor on Sunday. There is no one in that eye care office on Sunday. So, they could have not verified. Anyways, I am done with lens.com (after many years of business and my money spent to them). I now found a new online contact lenses provider, where I get free shipping and discount. So I have been using this new provider, my first order was deliver the same day and I saved 30 percent.
Washington, District Of Columbia
Lens.com shipping method (Fedex Smartpost)
I ordered contact lens on 21 August from Lens.com, not knowing they were shipping via Fedex Smartpost. This is 29 August and haven't received them yet because the tracking says they stayed in Atlanta for 3 days doing nothing. I could have purchased these from my doctor or other online companies with free shipping and faster service. This is my first experience ordering my contacts online and a lesson learned. I did save money by ordering online but sometimes it is worth paying a bit more and get your order within a reasonable time. Lens.com, or any other company you are dealing with should inform you they are shipping Fedex Smartpost before you pay. I won't be using Lens.com again.
Greensboro, North Carolina
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