Lenovo
Reviews and Complaints
Lenovo customer complaint
I ordered a laptop from Lenovo online back in October 2023. First it look me 2 weeks to get the order in after calling in and trying once a day for 2 weeks because their system was making an internal error on my address so the purchase order was not being processed on their end.
Finally in week 3 my husband figured it out. Now after 5 months and over 15 calls my purchase order has not been fulfilled! How is this possible. How can you pretend to have products, but are not able to deliver in 5 months ???
This is insane and its super frustrating and disappointing.
Every time I can customer service they just lie to me and tell me -oh your order will be processed in another 30 days. I dont understand how customers service can be so awful and dishonest!!!
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Verified Reviewer | Shiloh, IllinoisThey didnt answer
- Good laptop
- Can easily be shut down
Preferred solution: Full refund
Need assistance with laptop battery wont charge
Preferred solution: Assistance with the charging of laptop battery
User's recommendation: I strongly recommend lenovo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Brand new laptop will not start up
Company fixed the issue and I have been provided with apology. No apology, my pc was repaired, a new motherboard.Shipped back to me
- Value for money
Preferred solution: A computer that works and with at least a 24 month warranty.
User's recommendation: I really don't know what to say if a brand new pc does not work. I am wondering about Lenovo's Quality Control process
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed refund
- Nice products
- Lie on customer service
User's recommendation: Avoid Lenovo
2-1/2 month old computer is garbage now
User's recommendation: Purchase ANY other brand
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: Full refund
Regarding my laptop issue
Preferred solution: Technical support
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Verified Reviewer | New Delhi, DelhiRepeated driver issue for internet connection
- Drivers repeatedly fail
Preferred solution: A solution to my repeated driver issue
User's recommendation: Avoid Lenovo products. Find out if this is an ongoing issue with their laptops pbefore buying
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Verified ReviewerUnreasonable delay in refund for Lenovo error
- Good price
- Dishonest return p olicy
Preferred solution: Full refund
User's recommendation: AVOID
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Verified Reviewer | Pittsburgh, PennsylvaniaStay away for the holidays
User's recommendation: BEWARE!!!
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Verified ReviewerThinkpad Gen5 P1 Laptop Overheats
- Machine is really good for 375 days
- Machine is under standard warranty for 365 days
Preferred solution: Full refund
User's recommendation: Look for another product!
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Verified ReviewerPurchased Lenovo ThinkPad l-13 13.3" April 28, 2023. (1 year warranty)!!
Preferred solution: Warranty for 1 year period from my date of purchase
User's recommendation: Check your warranty status. Should start on date of purchase!!!
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Verified Reviewer | Malvern, PennsylvaniaLaptop not connecting to Internet
I was transferred to another department but gotDisconnected.
User's recommendation: Don’t buy the Ideapad Flex5
Computer is not displaying hdmi to tv
Preferred solution: Have computer to display to external tv on HDMI.
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Got one from Amazon in 4 days. Just sayin