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I worked for Lenovo and it was by far bull ***. They gave us minimum information to work with. The customers called in complaining, we try to help the customers are still upset and want to speak to supervisors. Supervisors do not want to take sup calls so the agents are stuck on the phobe relaying bull *** information. Lenovo is so unorganized I totally understand why customers act the way they do. Lenovo advertise next day shipping when its...
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1.0
#986984
I am totally disgusted with Lenovo products and support. Been a Dell laptop person for over 12 years and never had the issues I've had with your product and support staff. Not to mention the countless hours on hold waiting to talk to someone at Lenovo. I decided to try something different this time around for a laptop. So I chose the Yoga X1. Opened up a credit account and bought one. Waited for 2 weeks for it to arrive and right out of the box...
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Anonymous

Anonymous You do realize that Lenovo does not care about customers spending that amount ok their products right? Every customer complain about how much they spend and blah blah but its ...

1.0
I didn't like
  • Customer service
#985457
I purchased a new Lenovo Y700 17.3-Inch Laptop ( i7, 16GB DDR4-SD, 256GB SSD, Windows 10 on August 23rd 2016 from Amazon. Within 5 weeks the laptop started freezing, the only way to turn the computer off when it froze was to hold the power button for 4 seconds to turn it off. The video card is defective. Since Amazon said the problem happened after 30 days, it was covered by the manufacturer (Lenovo). Let me tell you that my 50 years on this...
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2.3
I didn't like
  • Worst i have ever experienced
#985080

Lenovo Ideacentre 700 Desktop Computer Review

#894406
2.5
Just bought ideacentre 700 22ish from Best Buy. Can't even start it. Worst ever
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Other product Review

#673843
5.0
Automatic fans off power off
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I never expected Lenovo's customer service to be so overwhelmingly bad. I have purchased and used a couple of lenovo laptops over the years, last week 11/30 was my third purchase. I placed the order wrongly due to the doorbuster deal confusion, so I called the support within an hour to cancel it. So started the chaos, 11/30/2016- The customer service is non-existent on the phone 1-855-253-6686, because the automated system will put the caller on...
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1.0
#968357

I cancelled an order after a long delay(one which could have been avoided if they were honest when I called to inquire about the ship date prior to ordering. I requested cancellation and they shipped it a week+ after that date. The package remains at the UPS store that it was delivered to unopened and they will not respond to my request for a ship tag and RMA # to return. Hint to Lenovo - Ignoring the request for cancellation and return does not...
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Anonymous

Anonymous Finally got through (after three calls on hold time totaling 2+ hrs.Once speaking to a live person they were very helpful and took care of teh return while I waited on the pho...

#967911
My first experience with Lenovo customer support has actually been a nightmare! I have buyer’s remorse. I purchased a Lenovo P710 with Adobe and Microsoft Office Package which Lenovo overlooked when building the PC and forgot to ship to me which is nothing more than a simple over sight on their part. This should have been an easy fix by logging onto my PC and activating Adobe and Microsoft Office or overnighting me an activation card. I...
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1.8
#967512
Two days after purchase (1,500.00USD) the screen cracked by flipping to tablet mode. One week after, I started to get the HDD error (Missing bootable device). Finally, it stopped working, and Lenovo won't take responsibility for their cheap (materials) computer. Never again, now I am stuck with a $1,500 computer that doesn't work and Lenovo wants $689 for the screen plus labor for fixing the computer. I will just throw it away and take the loss....
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#962586
I bought a Lenovo Idea Pad in December of 2015. The laptop was serviceable. I like the size, its got an 11in display and it ways about 2lb so its easy to carry around. It’s a pretty stripped down model, there is minimal memory, and few features, but for $150 it’s a good value. The laptop worked fine for me for a while. My biggest issue at the start was that it didn’t have two finger scrolling, but I got used to that. Six months after purchasing...
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2.1
#959073
I bought a Lenovo y70 touch on 05/24/15. I didn't even have it 3 months before it started having problems. I had a hard time finding someone who was authorized to repair it. I finally did and I took in my laptop. They told me that they needed to order a part and I should have my laptop back in a week to 10 days. After months of them keeping my laptop, they called me and told me that they were just going to have to give me a new laptop. OK....
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I didn't like
  • Customer service
  • 3 repairs in 3 months that still does not work
  • False promises
#943336
Placed the order for recovery disk (image disk) on 10/16. Got order # in the email. Did not receive the disk, and called back after a week just to have recite every info, serial #, address, email, tel #. ABSOLUTELY HORRIBLE. Spent 1/2 hours for 1st order. Correct price should have been $39, but the person on the call wanted to charge $70. And having to repeat same info to three different persons on three different calls just wasn't my idea...
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