Lenovo
Reviews and Complaints
Sales simple Sales
I am trying to purchase a Lenovo p620 in South Africa
Shop.lenovo.co.za does not know the product the sometimes over quote by three fold almost 3 twice the price of the machine times a single rtx 4000 it's a joke there sick in the head. But they will sell me the machine without the graphics card for a reasonable price.They do not know anything about the product and why do they insist on a p620 graphics card this is your top of the line workstation and now that threadripper pro Is mainstream it is even more important to close the gap while you still can this makes no sense.
The do not support your coupons and they insist on selling your two base machines without graphics cards which makes me think they selling the graphics cards on the side.
For a bit of extra cash. This super dodgy and wrong.
Is it possible to buy the machine directly from the states and to be quoted for it shop.lenovo.co.za needs some serious education on the product threadripper pro Wrx80 motherboards aren't available locally yet but I could order one of newegg or Amazon why is buying a Lenovo thinkstation p620 workstation so difficult it's not Covid it is greed.
It has been back and forward for over three months
Surely selling goods and customer support should be top of mind everywhere in the world one brand
Is it possible to ship from the states or is there another official Lenovo shop in South Africa I can contact
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Verified ReviewerVery poor customer service
- Ok product
- No technical support response
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Do not buy Lenovo products
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Verified Reviewer | Surrey, British ColumbiaLaptop Refund and Customer Service
Just this week, I have already contacted Lenovo customer service and they said that they would email me. However, after many attempts on emailing them, they have never replied to my email yet. And they still told me to contact them via email any time.
I surely believe the laptop is either fake or used, but when I bought it, it told me that it was new. In mid-January, I contacted Technical Support and told them the problem, and they said that they would send me a box to send it in for repair. I received my laptop back on February 5th but two days later, I tried it but the problem has not been resolved. (In fact, it was even worse than before I sent it in for repair.) I know that my 30 days warranty is passed, but it keeps giving me the same problems over and over again.
I have tried contacting Customer Support over the last week, but I always have trouble reaching them.
Furthermore, I am one of many people that have had the same problem, and you need to ensure better quality customer support are offered to your clients.
When I tried contacting them, they either tell me that they cannot help me or that they are too busy and will call me back at a later time (when an agent becomes available). HOWEVER, I reached the problem today and when they called me back, they told me that they are not available and to 'keep waiting for them' but they just ended the call without any agents.
- How they handle returns and refunds
- Customer service
- False promises
Preferred solution: Full refund
User's recommendation: Think before you buy laptops, PC's or anything from Lenovo
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Verified ReviewerComputer does not work right
I called tech support again. They said they were waiting for a new screen which would not arrive for months.
They said if I wanted to, I could take it for service at any Best Buy.
They don’t even know what is causing the problem since they never sent onsite support. I...
Airplane mode turned itself on. Screen splits and vibrates up and down. Screen goes dark starting from top and gradually filling screen. Touchpad does not always work.
Dialog boxes pop up at random. Outlook will not load half the time. Cursor disappears. Screen freezes.
Fingerprint reader does not work. Task bar will not stay hidden. Have twice been told by tech support they would send someone out, since I have an on-site service contract. They then refused to send someone.
At their request have performed factory reset. Problems persist. Did BIOS Default start. Problems persist.
Finally got email regarding tech visit. Did not even know I had an appointment date and was going to be traveling. Was told via email I must reschedule if Covid required quarantine. Called to reschedule.
Agent said I dont know if they can hold the parts. Then got email saying parts were delayed in Texas.
Still no joy. Writing emails on iPad because I had 20 glitches in 40 minutes while trying to compose last email.
- Good display
- Touch screen
- Paid for onsite service yet they refuse to come
- Very bad product
- Customer service
Preferred solution: Full refund
User's recommendation: Do not buy. *** computer and even worse service.
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Verified ReviewerWorst Customer Service!
Preferred solution: Full refund
User's recommendation: Don't purchase a Marketplace Item from Walmart.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service!! Not worth buying this product!!
- Nothing works well avoid lenovo at all costs
- Customer care poor competencies
- Runaround
Preferred solution: HOW ABOUT FIXING MY LENOVO!
User's recommendation: DON'T BUY ANY LENOVO PRODUCTS!!! THEY SUCK AND DON'T WORK WELL, AND THE CUSTOMER SERVICE SUCKS AS WELL!! NOT EVEN RATED ONE STAR, BUT THEY FORCED ME TO GIVE THEM ONE!!
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Verified ReviewerResolved: 50 day old computer with Microsoft OS, prefer chrome
Company fixed the issue and I have been provided with product replacement. I reached out to executives who were kind enough to help me and exchange..
Preferred solution: Full refund
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Verified ReviewerLenovo yoga top portion broke apart
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStole my money
Preferred solution: Full refund
User's recommendation: Don't buy from them.
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Verified ReviewerMotorola G Stylus Product Return
To Whom It May Concern:
I have tried to contact the provided numbers to return the Motorola G Stylus that I ordered from your company that is a 2021 model which my phone is a 2020 to no avail. The contact information provided is absolutely not beneficial to any customer.
Additionally, a company called Affirm has provided me with finance terms and conditions for a $26.00 item which I intend to cancel however I cannot reach anyone to return the item, therefore I will be charged through your Affirm company who currently holds the terms and conditions because I ordered from Motorola an item I cannot return and cannot get a refund for and cannot cancel the terms and conditions of Affirm. My credit has been damaged because of this process and the hit of an offer I was not aware of when ordering the accessory from Motorola.
I expect to file the necessary paperwork with the attorney generals office if this issue has not been resolved before Affirm requires payment on or before April 1, 2021.
Regards,
Nita J. Wilson
Paralegal to Dan Murdock
Preferred solution: Full refund
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Verified ReviewerLenovo FAILURE TO PROVIDE REFUND TO CREDIT CARD
Preferred solution: Full refund
Repair
- Decent laptop
- Lack of service has finaancially hurt my firm
- Atrocious customer service
Preferred solution: Deliver product or service ordered
Tech support
- Big con
- One big con
- You guys suck
User's recommendation: Buy something other than Lenovo computer
MP1ZXXEB serial number
User's recommendation: get saff you respong w/o so many prompts, do nt send labtop with a PIN neededtdefect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrendous customer service
So far, they are comp-ete-y happy ignoring me
- Price
- Atrocious customer service
- Do not want to be bothered by customers
Preferred solution: Repaira-
User's recommendation: Bear in mind that customer service is inexistant
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