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Gas valve LEAKING

Lennox Service Rep:In October 2013 we purchased a Lennox fireplace Elite Series ELDV35, SER# S6410B72945, through the Wood & Energy Store in Edmonton Alberta, Canada. We like the looks of the fireplace and the installation provided BUT we have been plagued with gas leak problems.In April 2014 Wood & Energy came out to check out a gas leak. They replaced the gas value and check the system out finding no other problems.In Sept 2015 they returned to check out another gas leak. They confirmed the leak but were unable to locate it. To fix the problem they replaced all the system components. This solved the gas leak problem, at that time.In 2016 they returned to another gas leak and replaced the gas valve again.In April 2019 we called them back for another gas leak. Again they traced it down to the valve.Valve P/N H4681 was replaced AGAIN.The tech reported that he was able to find the leak by cycling the fireplace on and off. The leak was most prevalent when the valve was operated. During the heating season we make use of the fireplace a fair amount. The fireplace is also on a remote control which can result in the fireplace cycling on and off during the night if the house temperature drops too low.We have a second fireplace downstairs in our family room, an Osburn, Britannia 31. It was installed back in 2007 and the only problems we have had are the batteries, for the remote control, going dead through normal operation. We have NEVER had a problem with the gas valve on this unit.My wife is VERY sensitive to the presence of natural gas. With each leak she develops massive headaches.Since the last gas valve change, last April, the Lennox fireplace has not been used. Here, in north central Alberta, we can expect the heating season to start in the next two to three months. Based on the history of the H4681 valves we are worried that we will again develop a leak during the heating season. Should one develop while we are away it could result in the loss of our home.Lennox has been in business for a long time. You must have a history of components you use that have a history of failure and those that do NOT fail on a regular base.Will you check your records and find a compatible Gas Valve that you can recommend as an acceptable replacement for the H4681. Our family room, Osburn, unit actually operates more often than our upstairs Lennox. Whatever model of gas valve they use has an excellent operational life having lasted, error free, for the last 12 years. This tells me that there are units available that will provide us with gas leak safety.Please have your research department explore the options available to fix this problem. With all the gas valve replacements we have had this tells me that there is a problem with these units. One of our responding technicians has also hinted to this fact. We cannot be the only customers that are experiencing this problem.Let us know what replacement we can use so that when we call in the next GAS LEAK we can have Wood & Energy put in the new replacement valve and end our worry that a gas leak, from you produce, will destroy our home. If there is a reliable replacement then we may consider having it installed in place of the H4681 now installed as we have NO confidence in it.A reliable gas valve will also save us the cost, between $400.00 and $500.00, we are faced with, with each leak. As we live over 60 kilometres north of Edmonton, Alberta, an in town service call is out of the question.Please have one of your service representatives get back to me to let me know that you are actually looking into this problem. Also contact us when you have found a solution to give us peace of mind.As it stands, at this time, I would NEVER recommend a Lennox fireplace to anyone of my friends and only because of this ongoing gas leak problem.I wait to hear from you. I can be reached by phone, email or mail as listed below: Phone: 780-961-**** (H) E-Mail: mikelamb@***.ca Mailing address: PO Box 760 48** ** Ave. Legal, Alberta T0G 1L0 Fire placed installed by; Wood & Energy Store 14840 – 115 Avenue Edmonton, Alberta Canada, T5M 3C1 780-452-**** (Fax) 780-452****
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ID
#1618005 Review #1618005 is a subjective opinion of poster.
Location
District 7, Tennessee
Cons
  • Trying to get help is next to impossable
Reason of review
GAS VALVE THAT LEAK
Loss
$1000
Preferred solution
Let the company propose a solution

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