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Pissed Consumer Interviews ?

I purchased my home on 12/21 and I have had a number of issues in the Hills of Crown Ridge subdivision. My heater was not working properly and could not be serviced to working order for 6 days. The temperatures in my area were sub 30 during this time period and my heater was running 24 hours at max trying to keep the house above 60 degrees and failing. I turned on my gas fireplace to try to get some warmth for my family and apparently that used a ton of gas as well. 2 weeks later I had another worker come out and service my heater and it seems to be working. A week later I received my 1st gas bill and now no one (the warranty people, builder, heater installation company) want to own the bill for the faulty equipment. That is experience 1. Experience 2. Until 1/21 I was not able to receive any mail. I chased every rabbit trying to figure out who sets it up and when mine will be setup and finally landed someone on the phone. From 12/21 - 1/21 none of my mail made it here. That includes package deliveries that were sent back because the address was invalid or I had to pay extra postage for redelivery because the address didn't exist. As of today I still can't get packages shipped to my home. I'm hoping February finally changes this.
I would never recommend Lennar to anyone. It's the one thing in my life I wish I could have changed. It's been a nightmare that has been going on for 4.5 years, but will try and summarize some of it below. In January 2012, I contracted with WCI Communities (now Lennar) to build a dream home in the Westshore Yacht Club neighborhood located in Tampa, FL. At the time, I could have absolutely no idea of the nightmare I was about to walk into and one that continues with no end in sight. * 25 A/C Malfunctions * 16 Rounds of Antibiotics * 80+ Outstanding Construction Issues * $24,360 Unreimbursed Repairs During Warranty * $82,360 in Legal Fees * $568,750 in Lost Work Time * $211,650 in Unrecoverable Investments * $917,180 Total Expenses Related to Lennar Construction Issues I still have more than 80+ ongoing construction defects. Lennar has inspected them all, agreed to make the repairs and then just became silent. I have all the communications organized, including call logs and emails. If you look on social media posts, I am far from the only one that Lennar just suddenly goes silent on when so many serious issues are presented. After several inspections and meetings (including the District President at my home), they have just stopped communicating, even after admitting that the construction was not done correctly and agreeing to many of the disputed repairs. My belief – just as with the old builder – is the home is not only beyond repair, but the issues go well outside of just my home. I’ve had dozens of inspections since the first month I moved in. All anyone wants to do is keep inspecting and then they become silent. After the last meeting, they were supposed to send an updated issues sheet (I have a detailed spreadsheet dating back to 2014 that lists all the construction issues along with each response as it went from builder, builder's inside legal, builder's outside legal and now Lennar), but have not received that or a response. The last time I heard from the three executives was in June 2016. I had since heard from another Lennar executive about replacing two improperly installed and defective A/C units, but again just stopped hearing from them. That seems to be what they do. Again, I have all the communications and call logs to show this. Mold and Environmental Issues – Lennar Simply Doesn’t Care They witnessed mold in many places and continue to do nothing and let me live here. My plumbing and metals in confined spaces (even the oven) are corroding. The initial suspicion was Chinese drywall, but since it is suspected that something subterraneous is coming into the homes. There was a factory here and land remediation was not completed (that was confirmed by the DEP and EPC). For example, none of my ceiling fans work in either the main house or guest retreat. Upon one of their inspections, they found that the insides of the fans were rusted and corroded with no signs of water damage around. There are no signs of rusting or corroding outside of the fans or appliances. Water intrusion has happened and they determined it was improperly installed roof flashing as well as A/C units that have flooded and caused mold because they weren’t installed correctly. Yet they continue to let it happen. I’ve had over two dozen air conditioner malfunctions in just over four years. My health continues to decline. More importantly, my quality of life and work have greatly diminished as I work out of my home. My Lennar Home Impacts My Health and Well Being I can barely put my regular shoes on because of swelling. People who have spent more than a few days here have experienced similar symptoms and as far back as 2013. I have frequent rashes, bloody noses, sinus infections, hair that falls out and is bloody at the root, etc. None of this was happening before I lived here. I rarely took antibiotics before I moved here and now it’s at a point where I shouldn’t take anymore. Mosquitos have infested the place. This has happened since early 2014 and has only gotten worse over time. Nobody will come here anymore for that reason. My Life is Nothing Like it Was Before I Moved into My Lennar Home My life has completely changed since I moved here and nothing is changing. Every aspect of my life – health, emotional, financial, career, relationships – has been greatly impacted in the last four years. The stress alone – taking the potential environmental factors out of it – as you can imagine has been great and taken its toll in so many ways. I’ve wanted to sell my Lennar home and get the equity out, but again – I can’t even list it. That’s not my fault. I have continued to be cooperative for more than four years but nothing is getting done. Buyers beware and do your homework. Lennar is not a good company to do business with at all.
0 comments

Lennar - Bad workmanship

1.0
Details
Lennar - Bad workmanship
Lennar - Bad workmanship
Lennar - Bad workmanship
Why would you put the base board first instead of the tile. Now you have a gap between the tile and baseboard. Awful work to be a brand new house.
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Author
Reason of review
Bad quality
Review #1586220 is a subjective opinion of poster.
0 comments
1.3
Details
I closed on a property in Mountain Crest subdivision with a monster checklist needed to be done. The construction manager stated every time we spoke . "Don't worry I have it handled' . Everyday I've been in contact with them and asked politely, when can these items be...
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Author
Location
Cumming, Georgia
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Let the company propose a solution
Tags
  • concrete damage
  • Construction Defects
  • Bad Finishes
Review #1584516 is a subjective opinion of poster.
0 comments
1.0
Details
I bought new townhome in Apex, NC. I notices wood floor buckling around the kitchen area after few months of closing. As i was told, i submitted my 11 month repair list and included that. Lennar guys came and inspected along with flooring company and agreed that of the...
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Author
Pros
  • Sales representative we dealt with
Cons
  • Customer care
  • Lack of customer service
  • Refusal to accept responsibility
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Deliver product or service ordered
Review #1575641 is a subjective opinion of poster.
0 comments

Lennar in Kendale Lakes-Tamiami, Florida - Terrible

1.0
Details
This is one of the worst companies in terms of customer service I have ever seen. Your "customer care" representatives do nothing to assist your customers when they are in need. I have not even owned my home for a year and am still within the one year warranty but it seems that since my one year is drawing closer, my work orders get closed and "resolved" without so much as an attempt to resolve the issue. Every conversation I have had with your representatives has been documented and I will sure to show it to anyone who has ever thought about purchasing one of your homes. I will make sure to tell my family and my friends who wish to purchase homes to NEVER buy from Lennar.
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Author
Location
Kendale Lakes-Tamiami, Florida
Cons
  • Refusal to accept responsibility
  • Not being called back
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1569791 is a subjective opinion of poster.
2 comments
1.0
Details
Contracted on a home. From the start, right upfront explained that we were working through identity theft and once received and removed from credit a commitment letter would be coming from the bank. We had a private home inspector check the property for anything that...
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Anonymous
#1711535

You didn't provide the reason why the Bank Declined? Trust me the builder wants you approved so they can get paid regardless of what quarter it's in. The Bank declined you for...

Author
Cons
  • Unethical
  • Disregard for addressing & correcting the issue
  • Fraud
Reason of review
Bad quality
Loss
$4000
Preferred solution
Let the company propose a solution
Review #1566816 is a subjective opinion of poster.
1 comment
1.0
Details
I purchased a home from Lennar in Roseville Ca. April 2014. I have to have my evaporator coil replaced and Freon restored. An air conditioner that is only 5 years and 2 months should not have a major repair. Lennox has a settlement on the issue Thomas vs Lennox. Lennox...
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Anonymous
#1706917

Same all over. Cracks in stucco are "normal" but in a home I previously owned for 30 years it had no cracks at all. *** work in my opinion.

Author
Review #1563957 is a subjective opinion of poster.
0 comments
2.0
Details
When I moved in my home in 2014 two bushes were planted near my air conditioning unit. I am having my evaporator coil replaced in my house Monday. I have only been in my home 5 years and two months. That is a short life for an A/C. The company Lennar contracted with to...
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Author
Location
Lincoln, California
Reason of review
Damaged or defective
Loss
$918
Preferred solution
Full refund
Review #1562861 is a subjective opinion of poster.
0 comments
2.3
Details
Lennar - 60 days of construction workers in my home and it's still not done
Lennar - 60 days of construction workers in my home and it's still not done
Lennar - 60 days of construction workers in my home and it's still not done
Lennar - 60 days of construction workers in my home and it's still not done
Lennar - 60 days of construction workers in my home and it's still not done
Lennar - 60 days of construction workers in my home and it's still not done
Lennar - 60 days of construction workers in my home and it's still not done
Lennar - 60 days of construction workers in my home and it's still not done
Lennar - 60 days of construction workers in my home and it's still not done
Lennar - 60 days of construction workers in my home and it's still not done
On 11/30/18, we were threatened with the loss of the home and our deposit if we did not close on the home "in one hour.” There was no certificate of occupancy issued because it failed inspections. And the walk-through one-hour before closing revealed construction...
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Author
Location
Myakka City, Florida
Pros
  • Price
  • Representatives always keep calm and polite
  • Location
Cons
  • Customer service and warranty
  • Builder manager lack to inspect
  • Representatives lie
Reason of review
Bad quality
Tags
Review #1562370 is a subjective opinion of poster.
1 comment
1.0
Details
My name is Aubrey. I am a veteran who served my country faithfully. After being honorably discharged, i decided to purchase a home using my VA loan for the first time. So, If your buying a lennar home, i'm writing my experience. I was always told that the underwriting...
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Anonymous
#1706925

Homes sales people are like used car salespeople. Full of crap and will tell you anything to make a sale. We live in an "equestrian" community and were promised stable facilit...

Author
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Review #1558525 is a subjective opinion of poster.
0 comments

Lennar in San Diego, California - Horrible homes

1.0
Details
Lennar - Horrible homes
Lennar - Horrible homes
Almost killed my wife because they wanted to use double sided tape on the vanity mirror... It obviously broke off today and almost caused my wife severe harm. Horrible company and nothing but problems. Will see how they handle this one. Really shooken up about this.
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Author
Location
San Diego, California
Review #1555092 is a subjective opinion of poster.