Lelo
Lelo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lelo has 2.2 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product is awesome, Quality, Solid build quality.
Cons: It broke after just a few months, Expensive product and no high quality, No comments.Recent recommendations regarding this business are as follows: "Try to get all the necessary information.", "Make battery stronger………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………………….………………………….", "Make sure what their warranty and guarantee are,", "Make sure to fully charge it the first time before you use it", "Be patient when contacting".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lelo has 2.2 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product is awesome, Quality, Solid build quality.
Cons: It broke after just a few months, Expensive product and no high quality, No comments.Recent recommendations regarding this business are as follows: "Try to get all the necessary information.", "Make battery stronger………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………………….………………………….", "Make sure what their warranty and guarantee are,", "Make sure to fully charge it the first time before you use it", "Be patient when contacting".
Most users ask Lelo for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo thank customer service
User's recommendation: Try to get all the necessary information.
Tiani 3 device was RECEIVED IN USED CONDITION!!!!!
The device was received in a box that was opened already and the parts had been USED!! They were greasy and clearly not brand new.
This is YOUR responsibility and I would like to know what you intend to do about it. Ordinarily I understand that these kinds of devices are not returnable but, under the circumstances, my wife and I are both grossed out and there is no way will will use this product.
I know I can utilize the Amazon AtoZ Guarantee to obtain my money back but before I go that route I am giving you the option of keeping this disgusting, unfortunate circumstance out of the general knowledge base of Amazon.com, as I am giving you the benefit of the doubt that you agree with us that we should not be forced to keep this USED vibrator.
Stop working
User's recommendation: Make battery stronger…………………………………………………………………………………………………………………………………………..…………………………………………………………………………………………………………………………………………………………..………………………….
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Freeport, FloridaOrder 457****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Flushing, MichiganResolved: I was pissed, now I am less pissed
Company fixed the issue and I have been provided with product replacement.
- Good products
- One year warranty
Preferred solution: I got it. 50% off.
User's recommendation: Make sure what their warranty and guarantee are,
Information purposes
Okay so I cant say Im pissed because to be honest this is one of the best toys I have ever tried and let me tell you thats a lot of toys . I was extremely impressed after the first time I used it .
I told everyone about it and I said I would not care if they charged 5,000 for it I would buy it because its that good . Now the major downfall because its so good you now have high expectations and I understand nothing is usually as good as it was in the beginning but I would expect it to be working at least semi good after a few months but I found that wasnt the case in my situation . I had it maybe 3 months when I started noticing it wasnt as powerful, it was dieing faster, the suction was not as strong and the pulse especially wasnt as strong so I thought maybe it was something I had done .. because I do clean it every time with a little alcohol and warm water and thought maybe I used to much water or alcohol .
So I purchased another one and same thing first month or 2 works extremely well , every setting is good , it works with your body and almost reads your body and knows when to speed up and when not too . I mean the whole science behind it is brilliant . I just feel for the price it should last longer then 3 months this time I was super careful about everything I did and how I took care of it the way I cleaned it everything I did I was super careful so I was extremely disappointed when I noticed the pulse not working as well and the settings were all messed up it would go from vibrating at like a level 2 and then push it one time and then all the sudden its at a crazy vibration or like a level 10 so way too strong in the beginning but then you press it again and it turns off .. so I felt like all the buttons were starting jumbled together and then eventually the buttons stopped working it would turn on and off but as far as speeds and settings there was none .
So moral of the story .. great toy . Works wonders when it works but dosent last more then 3 months it will still turn on but it defientely dosent work like it should or like it did in the beginning its like night and day ..
so anyways I went out and bought the womanyzer and that was good but still nothing compares to the Sonia . I wish there was a way to make them last longer then 3 months for the price you pay I just feel a little disappointed when I cant get it to last and I tried everything
User's recommendation: Make sure to fully charge it the first time before you use it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: The product did not work
Company fixed the issue and I have been provided with partial refund.
- That they sent me a free replacement
- Solid build quality
- It broke after just a few months
Preferred solution: I was angry but I got what I wanted.
User's recommendation: Be patient when contacting
Blocked warranty code
I bought a smart wand medium in January 2020, less than 2 years later it stopped working. I filed my claim and was asked for proof that it would not turn on in the form of a video.
I provided the asked for proof, I was then asked to send the device back to them before they would provide the warranty code (50% off any items from their catalog excluding certain luxury items) I did this as well, even though it felt, well, icky to do so.
Eventually they sent out the code. But, it's been unusable. There has been a sale going on, on the website every days since I received the code. It can't be combined, understandable, but it also does not replace the sale price giving the customer the better discount.
So the warranty code in essence is worthless. They've done what they said they would do, provide a warranty code for a discount but they never promised to allow the discount to be used.
I think everyone needs to know how AMAZING this product is
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been trying to file a warrenty claim and have gotten no where
I want them to replace defective product
- Product gets the job done
- Expensive product and no high quality
- Terrible customer service
- Waiting on my free replacement
Preferred solution: Deliver product or service ordered
Exchange
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon delivery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective Product’s Terrible Warranty
I currently have 3 Lelo products and only 1 works (for now as it did stop working and starts again)
1: Lelo Hugo-I enjoy this toy very much... now It did stop working for almost 2 months after the first time I used it in the shower so it works for now so no complaints there.
2: Lelo Loki Obsidian Black I have had this bad boy for about 8 months and it is a trooper but it did just recently stop working so I started a claim what I did not know is they would want me to ship it back for a warranty replacement unfortunately my husband tossed it when it stopped charging and a burnt plastics odor. Well now Im out that warranty replacement or even a coupon to buy another.
3: Lelo Loki Wave Now this one is why Im writing this no joke day 1 in the tub and it just stops working after maybe 2 minutes of play so i contact Lelo Mail it in now they cant find my package and they cant help me with a replacement.
I even let them know that I am hard on toys and would happily just accept a coupon for a discount on buying a new unit but nope burnt we are out $400.00 in toys that I felt guilty about buying in the first place but assured myself the quality would be worth the price
- Expensive product and no high quality
- Durability
- It broke after just a few months
Preferred solution: Price reduction
User's recommendation: Just buy something from amazon it will last just as long
I want an item and it's out of stock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerF1S Red Defective
- Solid build quality
- Durability
Preferred solution: Replace defective product
Not receive the package
User's recommendation: Absolutely
About
Lelo is the worlds leading designer brand for intimate lifestyle products. The company was launched in 2003. LELOi AB is the Swedish company behind Lelo and also holds the PicoBong and Intimina brands under the Lelo group. Lelo LELOi designs, develops, manufactures and sells upmarket sex toys, bedroom accessories, massage candles and oils, and lingerie, etc. Lelo currently sells one of the most expensive vibrators in the world, a 24-karat gold plated vibrator that costs 13,500 USD. The company manufactures all its products in-house and currently sells in over 40 international markets, with Lelo offices extending from Stockholm to San Jose, from Sydney to Shanghai. Lelo offers such collections of products as Intimate apparel, Insignia and Luxe, Femme and Homme, Cosmetics and Accessories.
Lelo is ranked 91 out of 732 in Health and Beauty category
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I’m concerned I’m being charged for Amazon music. It should be a free perk for those a prime member