Company goes back on word by hiding behind fine print in exchange policy
A while back I purchased the Neosport 1mm water shirt from leisure Pro. I have lost weight so I do not know my size. I gave the sales rep at leisure Pro my measurements, height and weight and I was assured that I would need a 3X. When it came, it fit more like a tee shirt than a water shirt and knowing what water does to a wet suit, it was probably too big and the 2x is my size. But not knowing the material, I did not know if I needed the 2X or not. I talked to Leisure Pro about the dilemma I had. It was winter and the closest swimming pool I could get into was 200 miles away and I had an ulcer under my toe which I needed to wait for it to heal before I could make the trip. I was told not to worry, when I could get to the pool to verify whether I needed the 2X or not and if I needed the 2X I could exchange it then. Nothing was told to me that I had a time limit for who was to pay for the return the shipping. When I first talked to them about it, within a few days of receiving it, they would have paid for it. But: one, it was their employee who ill-advised me to my size needed, and two I was told not worry, it was OK to wait. So, apparently anything they tell you, if it does not parallel in their policies, don't believe a word of it without it being backed up in writing by the company. While still waiting to make the trip to the pool, I ordered the Henderson 2.5mm vest in 2X which fit me like a glove. So now I have it verified that I need the 2x in the shirt too, so I called and asked for the paperwork to return it. They sent me a form to fill out, but no return label which I noticed missing as I was collecting everything to pack it up and ship it back. Not having the RMA shipping label meant I'm paying for the shipping.....but they guarantee size to fit, and I was told no need to hurry in the return due to my situation. Now, to being able to ship it out on that day, it got set aside for a couple of weeks and forgotten. When I called today for the shipping label i was refused and told I'd have to pay for the return. Cost to me: $12.77; cheapest rate quoted to me. Because of this, Leisure Pro will never get a sale from me again; nor will I recommend them to the many divers I mentor; I will also let the group know how I was treated. Businesses that treat their customers like this do not deserve to stay in business.
Albuquerque, New Mexico
- See my complaint
Reason of review
Poor customer service
refund me the $12.77 I had to pay for shipping to exchange the shirt as your guarantee says; and something extra for my wasted time would be in order.
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