Not honoring refund. Liars, cheats and horrible people
These guys are cheats and rip-off artists. I have never been this frustrated with a customer service repetitive in my life. We contacted Leisure Pool-n-Spa to order a 12 volt Pentair Intellibrite 5G, this product cost over $1000.00. An employee named Garrett was assigned to help us out. He told us this was an item that we had to order because it’s not in stock, so once again we told him exactly what we need and made sure that the refund policies fit our needs. When the light arrived at Leisure Pool-n-Spa, we come in and once again talked to Garrett. Before giving him the credit card we talked to him religiously about the refund policies because it was such an expensive item. We told him that we will be installing the light and it will be used. If anything goes wrong or we didn’t light the product would we be able to return it. Word for word Garrett told us that “I will return this product no matter what happens.” Also he told us about the factory warranty Pentair provided. Which was if the light didn’t work for any reason Pentair would provide us with a brand new light. So taking that all into count we were very happy and we were secured if anything happens. If the light didn’t work we have 2 options to return it and get a refund or Pentair would provide us one. The guys installing the light couldn’t make it work so just like Garrett told us we called Pentair to order a replacement light. After hours on the phone with Pentair and getting paper work done, the rep at Pentair figured out that Leisure Pool-n-Spa ordered us the wrong light. They ordered us a 120 volt light instead of a 12 volt. That’s why the installers couldn’t make the light to work. So we couldn’t get a new light from Pentair because it wouldn’t be the right Voltage. We had to go back to Leisure Pool-n-Spa and get our refund. When we went back to Leisure Pool-n-Spa, Garrett was there and we told him about the issue we were facing. He was very rude and not understanding at all. He wouldn’t give us a refund because the wire was used. I told him in the beginning before we bought the light that we will be installing it and it will be used. He was aware of everything we were going to do with the light. Also I told him that you promised we will not have any issues no matter what with the refund, but still he would not give us the refund. First off he ordered us the wrong light. If he ordered the correct light we wouldn’t have any issues. Just because of that Leisure Pool-n-Spa should take back the light and give us a refund. Secondly Garrett lied to our face about the refund policies. Lastly because all of Garrett actions we lost over $1000.00. Leisure Pool-n-Spa are currently looking into the problem and seeing if they can do anything. I want a full refund and I would like Garrett written up for is horrible customer service and all the lies he told us. I will keep fighting until we the right thing is done. Leisure Pool-n-Spa should be ashamed to have someone like Garrett working for them.
- No giving refund
- No honoring refund
Reason of review
Poor customer service
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