Leisure Concepts has excellent service, products, and prices.
From the owner: Regarding our one negative review, to set the record straight. This person's bathtub was damaged during shipping. We supply clear receiving and inspecting instructions to each customer at the time of the sale. This customer did not read our simple instructions and did not inspect or even open the box until months after it was delivered as we instruct all of our customers to do. Even so, on hearing of his cracked tub we shipped him a brand new tub at no charge. He refused the replacement tub! It was then shipped back to the manufacturer on our dime at a freight cost of $500.00 round trip. The customer then attempted to extort $800.00 in cash from us. We did everything we could to help solve this problem short of agreeing to his extortion demand.
Leisure Concepts Whirlpool (WI) Will not repair cracked tub.
We purchased a whirlpool tub from this company for our new bathroom. Our contractor installed the tub and completed the tile work. When the tub was filled for the first time, we noticed a crack. We contacted the company who told us multiple times they would arrange for repair. This went on over 8 months. Leisure Concepts then passed us along to the manufacturer -SpaWorld. They have been unresponsive. We can no longer dispute the charge on our credit card because of the time frame. This company knew exactly what they were doing. They dragged this out over 6 months so now a dispute will not be accepted. Do not buy anything from this company or Spaworld. I will provide an update if things turn around, but for now stay away from these companies!!!
Brooklyn, New York
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