Leisure Concepts Reviews
Leisure Concepts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leisure Concepts has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and one recommendation states "Buyer beware - Leisure Spas a dishonest company". Leisure Concepts reviews note high prices, warranty and refund disputes, and reported product failures.
Positive Feedback
The company claims responsive handling in at least one case, offering a replacement tub and describing efforts to resolve a shipping damage claim.
Negative Feedback / Risk Areas
- Repeated reports of warranty refusal and unresolved repairs on cracked tubs and leaking hot tub lids, reflecting common Leisure Concepts customer complaints.
- Long delays and poor customer service communications that left customers unable to resolve disputes.
- High price level reported alongside product failures and denied refunds or cancellations.
Key Takeaways for Future Customers
- Inspect deliveries immediately and follow receiving instructions to protect refund or damage claims.
- Review warranty, refund, and cancellation policies carefully before purchase.
- Consider alternative suppliers if warranty support and customer service responsiveness are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leisure Concepts has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and one recommendation states "Buyer beware - Leisure Spas a dishonest company". Leisure Concepts reviews note high prices, warranty and refund disputes, and reported product failures.
Positive Feedback
The company claims responsive handling in at least one case, offering a replacement tub and describing efforts to resolve a shipping damage claim.
Negative Feedback / Risk Areas
- Repeated reports of warranty refusal and unresolved repairs on cracked tubs and leaking hot tub lids, reflecting common Leisure Concepts customer complaints.
- Long delays and poor customer service communications that left customers unable to resolve disputes.
- High price level reported alongside product failures and denied refunds or cancellations.
Key Takeaways for Future Customers
- Inspect deliveries immediately and follow receiving instructions to protect refund or damage claims.
- Review warranty, refund, and cancellation policies carefully before purchase.
- Consider alternative suppliers if warranty support and customer service responsiveness are priorities.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane, Washington
Purchased a defective hot tub lid
- - The Leisure Concepts lid failed after 3 years despite a lifetime warranty.
- - Bull Frog Spas stopped carrying Leisure Concepts due to problems.
We purchase a hot tub lid that was manufactured by Leisure Concepts. This was an expensive lid $1600 with a supposed "lifetime" warranty .
The lid failed after 3 years of use. The Montana company, that sold us the spa and lid, Bull Frogs Spas of Missoula stopped carrying the Leisure Concepts products because they had so many problems with it. Leisure Concept tried to remedy the situation by applying a decking product that was completely worthless and never stopped the leaks. We currently have a larger issue to deal with since after winterizing our spa, covering the lid with a tarp, the spa still took on water and caused one of the pipes to freeze and crack within the spa.
No one - not Bull Frog Spas in Missoula nor Leisure Concepts in Spokane have been willing to honor their warranty . Now were stuck with a $14 K spa that is in disrepair and a lid that leaks less than 3 years after purchase.
- No pros - shady operation
Preferred solution: Full refund
User's recommendation: Buyer beware - Leisure Spas a dishonest company
Madison, Wisconsin
Leisure Concepts has excellent service, products, and prices.
- - Tub was damaged in shipping and we provide clear receiving instructions.
- - The customer did not read instructions and opened the box months later.
From the owner: Regarding our one negative review, to set the record straight.
This person's bathtub was damaged during shipping. We supply clear receiving and inspecting instructions to each customer at the time of the sale. This customer did not read our simple instructions and did not inspect or even open the box until months after it was delivered as we instruct all of our customers to do.
Even so, on hearing of his cracked tub we shipped him a brand new tub at no charge. He refused the replacement tub! It was then shipped back to the manufacturer on our dime at a freight cost of $500.00 round trip. The customer then attempted to extort $800.00 in cash from us. We did everything we could to help solve this problem short of agreeing to his extortion demand.
Leisure Concepts Whirlpool (WI) Will not repair cracked tub.
- - We purchased a whirlpool tub; a crack appeared on first fill; repairs promised.
- - Leisure Concepts referred us to SpaWorld; they were unresponsive.
We purchased a whirlpool tub from this company for our new bathroom. Our contractor installed the tub and completed the tile work.
When the tub was filled for the first time, we noticed a crack. We contacted the company who told us multiple times they would arrange for repair. This went on over 8 months. Leisure Concepts then passed us along to the manufacturer -SpaWorld.
They have been unresponsive. We can no longer dispute the charge on our credit card because of the time frame. This company knew exactly what they were doing. They dragged this out over 6 months so now a dispute will not be accepted.
Do not buy anything from this company or Spaworld. I will provide an update if things turn around, but for now stay away from these companies!!!
FROM THE MANAGEMENT: To set the record straight on our one and only actual negative review from Dave Marciano. This customer received a bathtub that had been dropped during shipping or dropped by his installer.
The result was a cracked floor and the photos he supplied us proved that. Nothing was defective. This situation occurred because he ignored our instructions to inspect the tub on delivery prior to signing for it. In fact, he didn't even look at it.
He lied and said "the freight company just dropped it in my front yard when I wasn't home". His signature was on the delivery receipt so we know that wasn't true. Still though, we wanted to take care of him so we sent him an entirely new tub at no charge.
Instead of being satisfied with a brand new whirlpool at no charge he implied that if we didn't pay him $800.00 he would trash us online. We didn't pay his hush money and his review is what we were rewarded with.
Companies Similar to Leisure Concepts
Americas Spa Mart
“Wow, I read all the negative reviews here and was not going to order from them. The bad: first, as soon...“
Diablo Tools
“i ordered a drill extension of yours on Amazon and when i first put my bit in the red piece fell off and...“
Wave Spas
“As you can see I tried to return. Bought the wrong thing. Its been nearly a month and they keep...“
Niagara Pool And Spa
“Dont buy any electronic machines from them ( it is not refundable even if its not working right or how...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
The owner is not helpful. Very beligerent