Conchita Yhm
map-marker Seattle, Washington

Product arrived broken. No response from customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Product arrived broken. I contacted the company via chat and via email to customer service. No response via either method. I understand that you can't return food items, but when they arrive broken, the company is at fault
View full review
Christina H Qui

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor communication, no refund for shipping

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was so excited to find this business online, they offer so many items I grew up with on Kauai. I placed an order through their website on 1/27/23.

I purchased $163.62 worth of goods (decided to treat the ohana), and paid $96.30 for overnight shipping as most of the items were perishable (manapuas, portugese sausage, etc) for a total of $259.92. My order was shipped out on 2/1/23 via FedEx. The package was delayed during transit and I did not receive it until 2/6/23. I emailed customer service on 2/3 and 2/4 with my concerns, no response.

I did receieve an email on 2/5 stating they were unsure why it was delayed but to let them know when I received it. I emailed them again on 2/6 after opening the package to let them know the perishable items were ruined after 5 days in transit and that I was completely cool with receiving another delivery or a refund, whichever was easiest for them. No reply. I sent another email on 2/9 expressing my frustration with the poor communication and receieved a reply stating they would refund the amount of the perishables.

They did refund me an amount of $122.26. So in total, I paid $137.66 for 2 packs li hing mui candy, 2 packs arare, and 1 box sweetbread mix. I have had to resort to opening a dispute with PayPal to refund me for the $96 for shipping. No response of course and it is still pending.

Theres no aloha with this business.

I will update this review with the outcome of the Paypal dispute for shipping. Buyer beware.

View full review
Loss:
$96

Preferred solution: Refund for shipping

Fred K Hyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delayed sending of frozen poi. Offered to send Taro Brand. I approve. 2 packages arrived today completely thawed and spoiled. Not packed appropriately for frozen poi. To put it mildly, it smelled.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Spoiled poi due to poor packaging. Waste of $75. This wrecks a special birthday party for our son. We are from Hawaii and are really disappointed. Fred King Fredgking2@***.com
View full review
Loss:
$75

Preferred solution: Properly frozen and packaged Taro Brand poi - 2 packages. Be glad to return the bad stuff!

User's recommendation: Be very careful, unless you really like spoiled poi.

Anonymous

Missing order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Leilanis Attic - Missing order
I placed an order online in May 2020 and part of it never came. I sent emails, got no reply. I made phone calls and left several messages to them, got no reply. I filled a BBB complaint, they didn't even bother to response to BBB!
View full review

Preferred solution: Refund OR deliver product or service ordered, and apology!

User's recommendation: Horrible business! No customer at all!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article