Leilanis Attic Reviews
Leilanis Attic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leilanis Attic has a 1.7 star rating based on 3 reviews and consumers are mostly dissatisfied. Recent comments warn of poor communication, unresponsive customer service, and spoiled perishable items on delivery.
Key Takeaways for Future Customers
- Check Leilanis Attic reviews before ordering perishable items.
- Expect slow or no replies from customer service when reporting damaged or missing orders.
- Document shipping and request refunds proactively for spoiled goods and shipping charges.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive support and no replies to emails or calls.
- Reports of spoiled frozen poi and broken products due to poor packaging and shipping delays.
- Disputes over refunds and shipping charges left unresolved by the company.
Positive Feedback
Reviewers value the diversity of products and the nostalgic assortment of island foods, though price level is described as high.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leilanis Attic has a 1.7 star rating based on 3 reviews and consumers are mostly dissatisfied. Recent comments warn of poor communication, unresponsive customer service, and spoiled perishable items on delivery.
Key Takeaways for Future Customers
- Check Leilanis Attic reviews before ordering perishable items.
- Expect slow or no replies from customer service when reporting damaged or missing orders.
- Document shipping and request refunds proactively for spoiled goods and shipping charges.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive support and no replies to emails or calls.
- Reports of spoiled frozen poi and broken products due to poor packaging and shipping delays.
- Disputes over refunds and shipping charges left unresolved by the company.
Positive Feedback
Reviewers value the diversity of products and the nostalgic assortment of island foods, though price level is described as high.
Media from reviews
Visalia, California
No customer service at LV & SD locations.
They don't know anything and just refer you to go online. Can't answer the simplest questions about shipping or product info.
User's recommendation: Don't waste your time trying to communicate with a real person.
Product arrived broken. No response from customer service
- - Product arrived broken.
- - Contacted by chat and email; no response; they say broken arrival is the company's fault since food items can't be returned.
Product arrived broken. I contacted the company via chat and via email to customer service.
No response via either method. I understand that you can't return food items, but when they arrive broken, the company is at fault
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor communication, no refund for shipping
- - Order 1/27/23; goods $163.62, shipping $96.30, total $259.92; shipped 2/1, delivered 2/6; perishables ruined; refund $122.26 issued 2/9.
I was so excited to find this business online, they offer so many items I grew up with on Kauai. I placed an order through their website on 1/27/23.
I purchased $163.62 worth of goods (decided to treat the ohana), and paid $96.30 for overnight shipping as most of the items were perishable (manapuas, portugese sausage, etc) for a total of $259.92. My order was shipped out on 2/1/23 via FedEx. The package was delayed during transit and I did not receive it until 2/6/23. I emailed customer service on 2/3 and 2/4 with my concerns, no response.
I did receieve an email on 2/5 stating they were unsure why it was delayed but to let them know when I received it. I emailed them again on 2/6 after opening the package to let them know the perishable items were ruined after 5 days in transit and that I was completely cool with receiving another delivery or a refund, whichever was easiest for them. No reply. I sent another email on 2/9 expressing my frustration with the poor communication and receieved a reply stating they would refund the amount of the perishables.
They did refund me an amount of $122.26. So in total, I paid $137.66 for 2 packs li hing mui candy, 2 packs arare, and 1 box sweetbread mix. I have had to resort to opening a dispute with PayPal to refund me for the $96 for shipping. No response of course and it is still pending.
Theres no aloha with this business.
I will update this review with the outcome of the Paypal dispute for shipping. Buyer beware.
Preferred solution: Refund for shipping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed sending of frozen poi. Offered to send Taro Brand. I approve. 2 packages arrived today completely thawed and spoiled. Not packed appropriately for frozen poi. To put it mildly, it smelled.
Spoiled poi due to poor packaging. Waste of $75.
This wrecks a special birthday party for our son. We are from Hawaii and are really disappointed.
Fred King
Fredgking2@***.com
Preferred solution: Properly frozen and packaged Taro Brand poi - 2 packages. Be glad to return the bad stuff!
User's recommendation: Be very careful, unless you really like spoiled poi.
Missing order
- - Part of an online order from May 2020 never arrived.
- - Emails and phone messages got no replies.
- - BBB complaint was not responded to.
I placed an order online in May 2020 and part of it never came.
I sent emails, got no reply.
I made phone calls and left several messages to them, got no reply.
I filled a BBB complaint, they didn't even bother to response to BBB!
Preferred solution: Refund OR deliver product or service ordered, and apology!
User's recommendation: Horrible business! No customer at all!
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