Fredie Ski
map-marker Miami, Florida

Customer service

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I made an appointment online for Friday the Nov 4th at 7:45am. I right break light has a short which is intermittent.

Goes off then comes back on. I have changed the bulb 2x. The young man stated to me that a diagnostic would need to be done at it would take 48-72 hours. I asked why no one called me back after reading what I wrote online what was wrong to let me know it would take that long just to check the car.

The older customer service rep for services who sat in the seat adjacent to him asked if I did it online and stated we don't read those. I asked, so why is there a space to write what is wrong with the car. We never read them. You should have called in, we would have told you.

I was just amazed how one of your service department reps had the audacity to even say that to a customer. That statement, in itself, really left me feeling some kind of way about your service.

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User's recommendation: Be advised if you make an appt online it will not be read as to what your problem is per there customer service department.

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