Bad customer service

I have unauthorize charges. Lego Land did a Force Post although I did not stay at the hotel. I'm having problems contacting!
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ID
#1326046 Review #1326046 is a subjective opinion of poster.
Reason of review
Problems with payment

Disappointed and Very Upset

I booked my stay at Legoland hotel on 5/7 as a gift to my 5 year old grandson before before he relocates to Missourri. Recieved an email yesterday and someone changed my reservation to a totally different date. When I called Renee, to complain, she was the one who took the call the day before and told me the original dates I had was booked and insisted she spoke with me which is incorrect. I than spoke to the Manager Katie who told me she was going to look into it. Its been 2.5 hours and no call back. What makes it more worse, is that our trip to California from Hawaii is only 2 weeks away. If it wasnt for my grandson, I would just demand a full refund but he even chose the room at the time of the reservation and is counting down the days!!
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ID
#1065112 Review #1065112 is a subjective opinion of poster.
Service
Legoland Hotel Room Booking
Reason of review
Poor customer service

About

Top Legoland Hotel Services

Room Booking

Summary

LEGOLAND Hotel is a family hotel. It was opened in April 2013. It is based in Carlsbad, California, United States. It contains 250 rooms, a lobby, a skyline bar, a brick restaurant, and a swimming pool. There is also a bar and a café. Each room features the LEGO Pirate, Knights, Friends, Adventure, or Ninjago theme. All hotel gusts can access LEGOLAND rides and attraction 30 minutes before the park officially opened. LEGOLAND Hotel incorporates a lot of LEGO features. It offers free breakfast buffet, nightly children entertainment, and in-room treasure hunt with LEGO gifts for kids. LEGOLAND Hotel is a non-smoking resort.

Legoland Hotel reviews and complaints
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