Goron C

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Verified Reviewer

Very poor hotel and coach facilities toilet.

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Lager Coach tour

Tour Reference 9ALKX/1 , 9 days to Viana

Good points :-

A/ Evening one in Belgium Novotall was first class.

B/ Day tour to Czech republic beautiful.

C/ The Return Taxi driver personalty returned my baggage , I feel the driver has to be commended for his trust.

Bad points :

1a/ The coach diver told the passengers that the coach toilet only has 23 flushes for 31 passengers .

1b/ and the coach toilet only for liquids.

1c/ The coach toilet was locked every trip and passengers had to ask to use it.

2a/ The hotel in Salzburg advertised as breakfast and evening meals .

2b/ Breakfast was very basic, so much so my partner and I bought food from the local store to eat at breakfast.

2c/ The evening meals would be bad for school meals so much so most of the guests went out for evening meals , thankfully the village had many restaurants.

2d/ I was sick twice after evening meal and through it up.

3/ We were dropped off at Linn services and told we were to take a take the taxi mini cab.

4/ Left luggage in returning Taxi and no way to contact that evening Lager online or via the Lager help desk the next day by phone.

All in all we Will never travel with Lager again.

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Pros:
  • Final taxi drop off driver brought back left baggage
Cons:
  • Hotell and coach toilet facilities

Preferred solution: Apology

User's recommendation: Will never travel with Lager again.

Pat M Cbp

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Verified Reviewer
| map-marker Norwich, Norfolk

Complaint 24 April to see dutch bulbs fields

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As first time traveller with leger for 4 nights to see dutch bulbfields Keukenhof park.

My complaint/concern is as follows. we were transferred to coach 229 at Ipswich.

We only stopped at Thurrock services briefly, we were told a very quick toilet stop (these were portacabins outside) we arrived at stop 24 to transferred to coach 279. During my journey from ipswich on coach 229 we were unable to have a cup of tea/coffee. When asked, several excuses was offered, the later being the toilet is locked as its full and unable to empty it. i cannot believe in this day and age we travelled about 5 hours without a drink being offered.

Quite barbaric.

A fellow customer was told not to eat on the bus. I felt we were dictated to, not the start i was expecting.

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Norma B Ypu
map-marker Norderney, Lower Saxony

Complaint

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Not getting to speak to a human every time I phone and press 2 the options keep going round and round. Iv tried 5 numbers. Take what they get when they do answer
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Loss:
$75

Preferred solution: Full refund

User's recommendation: Don’t go on shearers

Anonymous
map-marker Studley, England

Awful holiday

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nothing like as mentioned in the brochure i did mention that i have problems with my mobility meaning i use a walking frame and told that wouldnt be a problem as much walking isnt involved it was quite the opposite meaning i spent most of the holiday sat allone on a coach
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Coln S

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Verified Reviewer
| map-marker Keighley, England

Complaint of my holiday

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I rang your complaints department on Monday the holiday to Austria and was told that somone from your office would ring me.my telephone no is 0795721****.I await your reply.C Shepley.8 Whitaker walk Oxenhope BD22 9JG.
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Preferred solution: Compensation

Anonymous
map-marker Barking, England

The coach which was allocated for a guided coach tour had no working air conditioning, no working microphone and no working DVD. The temperatures in the coach regularly reached 35 degrees centigrade.

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The four day guided coach trip was ruined because the coach had no working air conditioning, microphone or DVD. Temperatures reached 35 degrees centigrade for most of the first two days. The guide, who was very well informed, could not function properly because he could not tell us things en route or before we reached each of our destinations and so had to resort to a quick introduction prior to each stop off. He was unable to show us DVDs of the area and the WW1. We have been given £10 each as a refund - insulting as the holiday cost us about £500 each.
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User's recommendation: Don’t use Leger Holidays. They don’t seem to care about their clients or the standard of holiday they provide. I have tried emailing them and speaking to them on the phone and they will not increase the compensation above £10 per person and just says that things like this can happen.

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Mary Branum

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