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They really know how to nickel and dime you at legalzoom. Way too much money spent for the simplest of things. Bullahit service. Never using again. Submitted order 7 days early and they failed to let me know that it would take more than 7 days to complete the order...
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LegalZoom
LegalZoom

We're sorry about what occurred with your order and with your customer service experience. Usually orders go more smoothly and we apologize that you experienced us at less tha...

Anonymous
Anonymous

Strange. That was not my experience. You have to read the options and delete the ones you do not want. Otherwise, this company did a good job for me, and at a reasonable pr...

1.9
#1023910
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I kept forgetting for months to cancel this service which i didn't use. I finally searched the site, guess what? there is zero information about cancelling your service on the website. I contacted customer care by email and asked that they cancel my service. I got an...
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Anonymous
Juliana

Log into your account. Click the my account tab on the top right hand corner of the page. From there click "manage payments". That will show you your services and give you the...

LegalZoom
LegalZoom

We're sorry about what occurred when you attempted to cancel your subscription and with your customer service experience. Usually the cancellation process goes more smoothly a...

#1015036
Reply to reviews
I hired legalzoom to register my trademark. I was told that my trademark would be approved, just pay legalzoom $464.00. After I paid legalzoom, I went out and purchased 12 domain names using the trademark name. One week later, legalzoom sent me an email informed me...
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LegalZoom
LegalZoom

Hi, it is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. LegalZoom offers to help our custom...

offconsumerpissed
offconsumerpissed

"will hire a an Attorney with ethics."Hahahaha! Now I've heard it all!

#985393
Reply to reviews

Legalzoom Account Review

Legalzoom
#992259
1.4
I have been scamed out of an order for llc account. I have not received any forms this account was on finaced and has wiped my credit card accounts completely empty with unauthorized transactions. By taking advantage of a new client . Leaglzoom has denied access of my email address from login to check my order status. Legalzoom can not be trusted. Has been very poor with communication.
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Legalzoom Customer Care Review

Legalzoom
#984162
1.0
Total rip-off! They automatically enroll you for future billing without your consent. Refuse to give refunds after charging you, customer service reps out right lie to you about these charges and they make it impossible to disable the auto- enroll feature on your account. How there hasn't been a class action lawsuit against this fraudulent practice is beyond me.
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Annual Report Review

Legalzoom
#933965
1.0
I giving legal zoom notice. Do not bill my credit card again.
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Legalzoom Customer Care Review

Legalzoom
#911649
2.0
I have never dealt with such poor customer service! They call you with a problem, then when you answer, they ask why you have called, and they put you on hold. I was delayed 7 months with unnecessary delays and finally canceled everything. I believe they are a fraudulent organization, not what they advertise. Stay away and do it right elsewhere!
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I paid for the economy package Nov 17, 2016 of $153. Today i was charged $159 for the same package. Im in the middle of sudden and major financial troubles & that charge put my account in the negative by $152! So I've been calling customer service but nobody is there...
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LegalZoom
LegalZoom

We would like to extend our sincerest apology in regards to your less than great experience with LegalZoom. We are happy to review your account to determine how this occurred ...

2.1
#983864
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Was charged twice for the same order and it took multiple calls and hours of time for them to figure out that they had to refund me the duplicate charge. It is mind boggling how bad this company is run. To make matters worse I needed help on the order and it once again...
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LegalZoom
LegalZoom

We're disappointed to hear you’ve had a less than satisfying experience with us and we want to have an opportunity to make things right. We'd like to learn more about your si...

#968064
Reply to reviews
They allow you to sign up online, but you cannot cancel your service online. When trying to cancel they force you to call their hotline. I called their hotline and have been on for 22 minutes and counting. The practice is deceitful and despicable. I highly discourage...
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LegalZoom
LegalZoom

It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. We are happy to help you cancel any ser...

1.0
#962676
Reply to reviews
Terrible customer service. Hidden services and unauthorized payments.
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LegalZoom
LegalZoom

We are sorry to hear that you were being charged for a service that you were unaware of & we would like an opportunity to try & make this right. Please contact help@legalzoom....

Anonymous
Anonymous

another one gets ripped off!! Almost $700.00 taken out of my account and all I wanted was a basic LLC formed. I didn't authorize, so I told my bank it was fraud. How can you j...

1.0
#955970
Reply to reviews
I was planning to get a trademark done through Legalzoom and had completed all but the last page of the order process. I had a change of heart after reading complaints and deciding I'd rather go with an actual attorney instead. I exited the order process window and...
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LegalZoom
LegalZoom

It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. Ple...

#934922
Reply to reviews
Your customer service sucks. I filed a simple form as I do every year. By the way you are my registered agent. So I filed my simple form if you check my file you will know. I now see the paperwork was never filed and I pd. your fee of 138.00. Annual report. This is 6...
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LegalZoom
LegalZoom

We're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your ...

1.7
#933962
Reply to reviews
They have billed me twice ($159 x 2) for registered agent services in the same year. Except -- they are no longer my registered agent!! They bill your credit card with no advance notice. You just get a bad surprise when you look at your credit card statement. ...
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Anonymous
Anonymous

I have the same issue. My business had closed and then I noticed a charge to my credit card account though the number on record had changed and was no longer active. Then when...

LegalZoom
LegalZoom

Our goal is to make every customer happy with our products and service, we clearly missed the mark this time. You deserve better and I want to resolve this for you. Please fe...

1.0
I didn't like
  • Unauthorized credit card charges
#917836
Reply to reviews