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Legal Aid Foundation Of Los Angeles

Legal Aid Foundation Of Los Angeles

lafla.org
What is your customer experience with Legal Aid Foundation Of Los Angeles?

Legal Aid Foundation Of Los Angeles Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Legal Aid Foundation Of Los Angeles has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Recent Legal Aid Foundation Of Los Angeles reviews highlight long waits and poor phone access after walk-ins were reduced.

Positive Feedback

Some users recall same-day walk-in access as helpful in the past, indicating value in in-person services.

Negative Feedback / Risk Areas

  • Frequent customer complaints about phone system requiring long holds and losing place in queue.
  • Reports of inability to reach a supervisor and being hung up on, reflecting poor customer service.
  • Perception that callback or email options are lacking, reducing access for those seeking help.

Key Takeaways for Future Customers

  • Expect limited phone support and consider alternatives if you need quick assistance.
  • Check recent Legal Aid Foundation Of Los Angeles reviews before relying on phone-only access.
  • Be prepared to persist when contacting customer service and document call details.
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Anonymous
map-marker Bellflower, California

NIGHTMARE GETTING APPOINTMENT WITH LEGAL AID

AI Highlights
  • - Old in-person service allowed same-day talk with someone.
  • - Callback or text/email options are needed; supervisor is unreachable.

Old way was best, you could walk in and talk to someone the same day. Now with telephone call system, you get number and you must stay on line, get off line, lose your place.

There should be system for calling you back, or texting or e-mailing. It appears they are trying to avoid as many people that need help as possible.

The current system should be overhauled. You cannot even contact the supervisor, this person does not answer the phone either.

Bad service is an understatement.

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Dana Fzq

Legal Aid Foundation Of Los Angeles Has Absolutely Horrible No Customer Good Service Period!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Asked about a California Civil Code; told to contact the Legal Aid Foundation Of Los Angeles.
  • - They said they don't provide that info and hung up.

I Repeat.....

Legal Aid Foundation Of Los Angeles Has Absolutely Horrible No Customer Service!

I contacted the small claims advisors today on Wednesday, July 1st, 2015 because I had a question about one of the California Civil Codes and they told me that I must contact the Legal Aid Foundation Of Los Angeles.

Therefore on the very same day at 3:16 P.M.m, I called their 1-80*-399-**** phone number and patiently waited on the line for somebody to answer and when the person came on the phone, I asked the same, exact question to get some basic information on one of the California Civil Codes pertaining to the National Do Not Call List Registry.

As soon as I asked the question, the representative told me that they do NOT give out this type of information.

When I asked them Why Not and Can I Then Speak to Their Supervisor To Complain About This, I Got Hung Up On Immediately!

I then called back and whoever answered the phone, I warned them that I will be Publishing A Negative Review on the Horrible Service That I Received Earlier On That Day!

Is This Supposed To Be The Type Of Disgusting No Service That The Taxpayers Should Be Paying For?

I would hope Not, but that is what I had received over the telephone earlier today and I personally will NOT Tolerate This Kind Of Abuse and am Now Publishing Negative Reviews about Their Horrible, Unprofessional, Low Class Operation on to the various Social Media Websites for the public to be aware about.

No Wonder They Got So Many Negative Reviews On Yelp.com!

Good Riddance!

Who Needs Them Anyway?

Cons:
  • What i was told
  • Hung up on me when i asked to speak to their manager
  • Stated they could not help me when they were capable

Preferred solution: Let the company propose a solution

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