Legacy Properties

Note: Monica no longer works for Legacy Properties. She currently owns Trust Property Management.

Monica made our rental experience unbearable.

After I cancelled an initial appointment with her due to finding another rental, she became a bit perturbed when I rescheduled after my first choice wasnt ready for immediate occupancy. She complained that driving from Tarpon Springs to Dade City was an inconvenience. She wasnt rude at the timejust whiny. Upon her orientating me to the house, she basically knew nothing about it.

I had to show her where the irrigation system was. The only thing Monica was able to do was draft the lease and provide the keys. I had to find the garage door opener and learn the smart-house features on my own; and learn about the municipal services on my own as well. Monica did negotiate with the owner to reduce the rent when the promised lawn mowing service was not provided.

When the owners mail was still being delivered to the house, Monica assumed they were all junk mail and suggested I leave it in the house. After receiving a letter for the owner from the Sheriffs Dept, I contacted her again and she recommended that I send the mail to her office.

The house was a new construction, and the LED lights burned out in a few months due to them being left on all day during construction. I came to this conclusion from watching the building of the surrounding houses and the contractors leaving the lights on until the home sold. I submitted a work order for the first lights that went out near the end of July 2022.

My work order was very specific that the lights were a single-unit fixture with microchipped LED lights integratednot light bulbs; yet Monica e-mails me asking if they were light bulbs. After having to write back to Monica with a detailed explanation, Monica claimed she knew they werent light bulbs and began complaining that the new house shouldnt have problems. Her complaint about work orders on a new house becomes an ongoing issue when dealing with her. For some reason, Monica doesnt answer my calls unless I leave a message and she doesnt extend the professional courtesy to call the tenant when she doesnt understand the work order or related correspondence.

I took initiative to follow-up with the Strada electrical contractor after she eventually contacted them about the warranty (something she knew nothing about before renting the house and she dont understand what a contractor isshe just says Its a repairmannot a contractor). Monica doesnt follow up with the contractor to fulfill the warranty on her end and she doesnt provide the tenant with any periodic updates while the work order is still in progress. It took nearly 3 months to get Strada to replace the lights, and Monica was never involved. I had to inform her that the work order was complete.

Miscommunication occurs quite often since Monica doesnt bother to call with questions, and her assumptions finally led to a conflict when she misread an email about the water heater and obnoxiously made allegations. Even after Hurricane Ian destroyed a tree in front of the house, I had to walk her through how to resolve the issue. Our experience with Monicas attitude and inexperience made us decide not to renew the lease.

Upon notifying Monica we were not renewing the lease, she stated I will get with you on a good time and day to show it during the weekdays. We assumed Monica was going to work with us on a schedule that would be beneficial for both, and wed try to make the house look as new as when we moved-in.

Unfortunately, Monica became demanding by attempting to ignore our right to privacy and claiming she had a right to enter any time because its in the lease contract. We gave her a specific block of time that allowed her two weeks prior to the end of the lease to show the house any time she wanted; but that wasnt good enough. We became fed up, left the keys in the kitchen, and quickly moved-out. Monica never maintained a spare key to enter the property and she failed to keep the door code on file.

Monica stated that the cost of a locksmith would be deducted from the security deposit. Upon receipt of the security deposit, we didnt care about the locksmith cost being deducted. After waiting nearly 30 days for our security deposit to be returned, we successfully deposited the check hoping to be done with Monica forever. Immediately after depositing the check, Monica calls the bank to cancel it.

My bank representative stated that Trust Property Management placed a stop on the claim of the check. I asked why she stopped the check and her replies were I did not stop the check for your return. I am learning a new software and I'm confused. Did you not receive your check?

At that point, we began preparing for a lawsuit.

Fortunately, reporting Monica to the state scared her enough to return the full security deposit. Its important to correspond with Monica in writing because she will deny anything you talk about verbally that could be incriminating against her.