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Terrible customer service

1.3
We purchased a Legacy Swim Spa on July 6th. I was told it would be delivered in one month. It didn't arrive until 2 months and was not complete then. There are no good instructions for how to connect the mechanical parts of the pool, the vinyl and PVC parts are not too difficult but there is nothing to indicate the installation of filter, pump, heater or current pumps. We were told that the original ladder that I had checked on my order was the wrong one so it would be corrected, it was not. We have no way to climb out of the pool! We understood that there was a heater included but no heater arrived, we ordered the solar cover it didn't arrive either. Dozens of phone calls have not resolved our problems, the swim current pump broke the 3rd day, doesn't work at all! We had to hire a swim tech guy to help us install the mechanical parts and now 3 months later we have yet to receive part of the order! Don't go with this company. They tell you one thing then do not follow through!

User's recommendation: Dont go with this company!

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#2190706 Review #2190706 is a subjective opinion of poster.
Cons
  • Our frustration with this company is immense
  • Our frustration is immense
Loss
$4000
Preferred solution
Full refund

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