Legacy Homes Omaha

Poor workmanship!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!nnnnnnnnnnnnnnnnnnnn!!!!!!!!!!!!!!! !!!!!!!!!!!!

Please do your homework before you consider buying a Legacy Home. 1 week after our purchase of a new Legacy home a water pipe burst and flooded our basement.

Drywall on the ceiling and walls as well as insulation and electrical were all damaged and needed removed and replaced. After the wonderful warranty department offered no options we were forced to contact insurance. A few weeks later the "No Warranty Department" stopped over and said they wouldnt have done this muck work. They also said sign over to us your insurance settlement and we will then fix your basement.

After our basement drywall was torn out we found what we thought we would. Studs thru the home are 24 inches apart unlike the 16 inches quality builders do. Big big difference, they also scabbed in random pieces of wood to catch the ends of drywall (Pic Included) Horrible home builder with no warranty. This company is as bad as any out there.

Stay away, far away. This company is a joke and shouldnt be allowed to build homes in Omaha.

We’ve lived in our house now for right over a year, a week after we moved in it started raining for about week straight. We had pools of water in our basement.

Legacy waited about 9 months to try and fix the problem. Our year came around for final walk through and and fixes that needed to be done, I pointed out the moisture that was still coming in and the warranty guy said no the concrete is just darker. Well guess what the dark spot grew bigger!! They’re making us get ahold of the waterproofing guy and we’re told they’re just going to paint flex seal on it, are you *** kidding me!!!

My daughter has serious mold allergies. So we’re expected to pay all this money for a piece of *** house!!

First of all, the communication throughout the building process was terrible. If you'd call/email, they'd take days or weeks to respond if they responded at all.

The worst part of Legacy is the terrible quality of the build.

The warranties are limited to a short period of time and it's buried in the contract. We have drywall in our home that is literally folding over at the seams. It's almost like they built the home with cardboard. I called Legacy to come take a look as my house is only 2 years old.

They said that it wasn't a structural issue, therefore, it was not covered in the warranty.

I know there have been many Legacy customers that have taken issues to the courts. Quality of products, constant mold issues, HVAC problems etc...

If you don't want to deal with the headaches of a cheaply built home, don't build with Legacy. I'll gladly sell my legacy home to anyone willing to buy it.

Legacy Homes is very difficult to work with after completing a house sale. To get something fixed under warranty, they just pass along your request to the contractor who originally did the work, and then they fail to follow-up or help you out when a dispute arises with the contractor. This results in frequent miscommunication, conflict and blame-shifting, all of which Legacy Homes claims no responsibility. They are always unfriendly over written communication and do not respond at all to priority requests outside of business hours. Their vendors constantly complain about how difficult Legacy Homes is to work with as well; many of them have ended their relationship with them for a multitude of reasons. Even the workers at Legacy Homes seem unhappy.

Besides the inscrutable warranty process, the quality of our home also failed to meet our expectations. Most recently, we discovered that one of our outdoor faucets had an improper seal, which caused water to build up within our walls for several months undetected. Their contractors and inspectors must have ignored this regular drip and just covered it up with drywall, rather than taking the time to fix it. Now, we have a really epic mold problem to deal with on our own.

As another example of their poor quality, we discovered that over 20 of the boards in our hardwood kitchen floor were splitting right down the middle, because they were improperly acclimated to the humidity level before installation. It took several months for them to fix it, and now the floor creaks constantly and has unsightly nail holes everywhere.

By far, though, the biggest problem has been the water table. They built our basement so low in the ground that they had to install a whole new drainage system and sump pump after our basement kept flooding. A proper survey would have revealed the water table issue. They also ignored their waterproofing vendor when they raised this concern in the building process, and refused to compensate them for this extra work, which took several months to complete, during which our entire basement was completely unusable. They also refused to properly drain the outlet of this sump pump, which runs every 20 seconds, flooding our lawn with hundreds of gallons of water per day.

Of course, if this happens to you, outside of the warranty they will accept zero blame and will be completely unhelpful in diagnosing the problem or fixing it. Even in the most extreme situations, and still within the terms of the warranty, they may refuse to escalate your home issue and you will never hear from a person of authority in the company. It's always "the vendor's fault", even though it's Legacy Homes who made the sale.

I recommend staying clear of anything built by Legacy Homes because of their poor warranty support and constant quality issues.