I started off with a great experience with legacy during the design phase. The trouble started after the sales person I worked with left and I couldnt get ahold of since she she was no longer there. It took me calling into the corporate office to get someone to call me about the house. Thats when I was told it was delayed and extra month and that I should plan on having somewhere to live till November. Brittany assured me that it would not be longer than that. I closed in January. During that time I watched other houses that started after mine and after months of questioning them I was finally able to talk to the superintendent who told me it was due to the plumber who they no longer work with now. Finally got a confirmed close date but progress on the house was going very slow. When I brought an issue to their attention they at first told me it was my misunderstanding, but after pushing back and showing them the proof they got it fixed. During my first walk through the house was not complete and during what should have been my second walk through the house was not even clean and there was no wall through since the cleaners were there and I closed in about 2 hours. I have found several items since moving in that were not correct or where they cut corners. It has been a horrible experience working with them since they do not care. Items that were added by the title company with dates were not met by legacy and legacy claimed to not know the dates. It wasnt until we told them we would follow through and get the attorneys involved that they started to fix some issues. They do not take accountability for finishing the house correctly and blame everything on their contractors. Part of a foreman/ superintendents job is to watch for those issues and they did not do their job. Their head of warranty and customer service was the rudest person I have ever dealt with. And legacy does not care since I called to file a complaint against her with no call back. I will update this as the warranty issues go on, but my advice if you choose to go with legacy is not to sign anything I til the house is completely done. Even if they say they will come back and fix it. Also do not do a walkthrough until the house is done. A new house should not have had the issues that I have had, water coming into my basement( which they told me was no big deal since it wasnt in the finished part and wasnt a lot of water), my front door not closing correctly, walls being unlevel, squeaky floors, and the quartz separating from the wall. I have not even been in the house a week. While living in I also discovered they dit not really clean the house. I had a thick layer of dust above all my cabinets, door frames and light switches. I also had some many nails, and other material just left in front and back of my house. They claim that since they cant grade yet it is what it is but they have come out twice now to try and clean it up but it is still a hazard in certain places
User's recommendation: Loved the layout and design of the house but if you are going to purchase from Legacy be cautious and watch everything they do.