
Legacy Homes Omaha
Legacy Homes Omaha Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Legacy Homes Omaha has 1.3 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy design process, Great layout.
Cons: Cut corners, Finished home is not to standard, Horrible customer service.Recent recommendations regarding this business are as follows: "Loved the layout and design of the house but if you are going to purchase from Legacy be cautious and watch everything they do".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Legacy Homes Omaha has 1.3 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy design process, Great layout.
Cons: Cut corners, Finished home is not to standard, Horrible customer service.Recent recommendations regarding this business are as follows: "Loved the layout and design of the house but if you are going to purchase from Legacy be cautious and watch everything they do".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews


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Verified Reviewer |Horrible customer service and they do not stand by their product or finish houses correctly
I started off with a great experience with legacy during the design phase. The trouble started after the sales person I worked with left and I couldnt get ahold of since she she was no longer there.
It took me calling into the corporate office to get someone to call me about the house. Thats when I was told it was delayed and extra month and that I should plan on having somewhere to live till November. Brittany assured me that it would not be longer than that. I closed in January.
During that time I watched other houses that started after mine and after months of questioning them I was finally able to talk to the superintendent who told me it was due to the plumber who they no longer work with now. Finally got a confirmed close date but progress on the house was going very slow. When I brought an issue to their attention they at first told me it was my misunderstanding, but after pushing back and showing them the proof they got it fixed. During my first walk through the house was not complete and during what should have been my second walk through the house was not even clean and there was no wall through since the cleaners were there and I closed in about 2 hours.
I have found several items since moving in that were not correct or where they cut corners. It has been a horrible experience working with them since they do not care. Items that were added by the title company with dates were not met by legacy and legacy claimed to not know the dates. It wasnt until we told them we would follow through and get the attorneys involved that they started to fix some issues.
They do not take accountability for finishing the house correctly and blame everything on their contractors. Part of a foreman/ superintendents job is to watch for those issues and they did not do their job. Their head of warranty and customer service was the rudest person I have ever dealt with. And legacy does not care since I called to file a complaint against her with no call back.
I will update this as the warranty issues go on, but my advice if you choose to go with legacy is not to sign anything I til the house is completely done. Even if they say they will come back and fix it. Also do not do a walkthrough until the house is done. A new house should not have had the issues that I have had, water coming into my basement( which they told me was no big deal since it wasnt in the finished part and wasnt a lot of water), my front door not closing correctly, walls being unlevel, squeaky floors, and the quartz separating from the wall.
I have not even been in the house a week. While living in I also discovered they dit not really clean the house. I had a thick layer of dust above all my cabinets, door frames and light switches.
I also had some many nails, and other material just left in front and back of my house. They claim that since they cant grade yet it is what it is but they have come out twice now to try and clean it up but it is still a hazard in certain places
- Easy design process
- Great layout
- Horrible customer service
- Cut corners
- Finished home is not to standard
User's recommendation: Loved the layout and design of the house but if you are going to purchase from Legacy be cautious and watch everything they do
Not happy
Poor workmanship!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!nnnnnnnnnnnnnnnnnnnn!!!!!!!!!!!!!!! !!!!!!!!!!!!
Horrible Experience With Legacy
Please do your homework before you consider buying a Legacy Home. 1 week after our purchase of a new Legacy home a water pipe burst and flooded our basement.
Drywall on the ceiling and walls as well as insulation and electrical were all damaged and needed removed and replaced. After the wonderful warranty department offered no options we were forced to contact insurance. A few weeks later the "No Warranty Department" stopped over and said they wouldnt have done this muck work. They also said sign over to us your insurance settlement and we will then fix your basement.
After our basement drywall was torn out we found what we thought we would. Studs thru the home are 24 inches apart unlike the 16 inches quality builders do. Big big difference, they also scabbed in random pieces of wood to catch the ends of drywall (Pic Included) Horrible home builder with no warranty. This company is as bad as any out there.
Stay away, far away. This company is a joke and shouldnt be allowed to build homes in Omaha.
Leaking for a YEAR now!
We’re also getting wet spots on the ceiling above the patio door, we were told it’s from cooking on cold days. Well I didn’t cook the day it started!
It was New Year’s Eve, we went somewhere. Our house leaks everywhere and they’ve got an excuse for it all.
We’ve lived in our house now for right over a year, a week after we moved in it started raining for about week straight. We had pools of water in our basement.
Legacy waited about 9 months to try and fix the problem. Our year came around for final walk through and and fixes that needed to be done, I pointed out the moisture that was still coming in and the warranty guy said no the concrete is just darker. Well guess what the dark spot grew bigger!! They’re making us get ahold of the waterproofing guy and we’re told they’re just going to paint flex seal on it, are you *** kidding me!!!
My daughter has serious mold allergies. So we’re expected to pay all this money for a piece of *** house!!
Would not recommend to anyone
First of all, the communication throughout the building process was terrible. If you'd call/email, they'd take days or weeks to respond if they responded at all.
The worst part of Legacy is the terrible quality of the build.
The warranties are limited to a short period of time and it's buried in the contract. We have drywall in our home that is literally folding over at the seams. It's almost like they built the home with cardboard. I called Legacy to come take a look as my house is only 2 years old.
They said that it wasn't a structural issue, therefore, it was not covered in the warranty.
I know there have been many Legacy customers that have taken issues to the courts. Quality of products, constant mold issues, HVAC problems etc...
If you don't want to deal with the headaches of a cheaply built home, don't build with Legacy. I'll gladly sell my legacy home to anyone willing to buy it.
- Two year old home is falling apart
Legacy Homes Omaha: Poor Quality, Unsupported Warranty, Unfriendly Staff
Legacy Homes is very difficult to work with after completing a house sale. To get something fixed under warranty, they just pass along your request to the contractor who originally did the work, and then they fail to follow-up or help you out when a dispute arises with the contractor. This results in frequent miscommunication, conflict and blame-shifting, all of which Legacy Homes claims no responsibility. They are always unfriendly over written communication and do not respond at all to priority requests outside of business hours. Their vendors constantly complain about how difficult Legacy Homes is to work with as well; many of them have ended their relationship with them for a multitude of reasons. Even the workers at Legacy Homes seem unhappy.
Besides the inscrutable warranty process, the quality of our home also failed to meet our expectations. Most recently, we discovered that one of our outdoor faucets had an improper seal, which caused water to build up within our walls for several months undetected. Their contractors and inspectors must have ignored this regular drip and just covered it up with drywall, rather than taking the time to fix it. Now, we have a really epic mold problem to deal with on our own.
As another example of their poor quality, we discovered that over 20 of the boards in our hardwood kitchen floor were splitting right down the middle, because they were improperly acclimated to the humidity level before installation. It took several months for them to fix it, and now the floor creaks constantly and has unsightly nail holes everywhere.
By far, though, the biggest problem has been the water table. They built our basement so low in the ground that they had to install a whole new drainage system and sump pump after our basement kept flooding. A proper survey would have revealed the water table issue. They also ignored their waterproofing vendor when they raised this concern in the building process, and refused to compensate them for this extra work, which took several months to complete, during which our entire basement was completely unusable. They also refused to properly drain the outlet of this sump pump, which runs every 20 seconds, flooding our lawn with hundreds of gallons of water per day.
Of course, if this happens to you, outside of the warranty they will accept zero blame and will be completely unhelpful in diagnosing the problem or fixing it. Even in the most extreme situations, and still within the terms of the warranty, they may refuse to escalate your home issue and you will never hear from a person of authority in the company. It's always "the vendor's fault", even though it's Legacy Homes who made the sale.
I recommend staying clear of anything built by Legacy Homes because of their poor warranty support and constant quality issues.
Preferred solution: Let the company propose a solution
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Yes I agree the company needs to fold and the owner go directly to prison