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Horrible customer service and they do not stand by their product or finish houses correctly

I started off with a great experience with legacy during the design phase. The trouble started after the sales person I worked with left and I couldnt get ahold of since she she was no longer there. It took me calling into the corporate office to get someone to call me about the house. Thats when I was told it was delayed and extra month and that I should plan on having somewhere to live till November. Brittany assured me that it would not be longer than that. I closed in January. During that time I watched other houses that started after mine and after months of questioning them I was finally able to talk to the superintendent who told me it was due to the plumber who they no longer work with now. Finally got a confirmed close date but progress on the house was going very slow. When I brought an issue to their attention they at first told me it was my misunderstanding, but after pushing back and showing them the proof they got it fixed. During my first walk through the house was not complete and during what should have been my second walk through the house was not even clean and there was no wall through since the cleaners were there and I closed in about 2 hours. I have found several items since moving in that were not correct or where they cut corners. It has been a horrible experience working with them since they do not care. Items that were added by the title company with dates were not met by legacy and legacy claimed to not know the dates. It wasnt until we told them we would follow through and get the attorneys involved that they started to fix some issues. They do not take accountability for finishing the house correctly and blame everything on their contractors. Part of a foreman/ superintendents job is to watch for those issues and they did not do their job. Their head of warranty and customer service was the rudest person I have ever dealt with. And legacy does not care since I called to file a complaint against her with no call back. I will update this as the warranty issues go on, but my advice if you choose to go with legacy is not to sign anything I til the house is completely done. Even if they say they will come back and fix it. Also do not do a walkthrough until the house is done. A new house should not have had the issues that I have had, water coming into my basement( which they told me was no big deal since it wasnt in the finished part and wasnt a lot of water), my front door not closing correctly, walls being unlevel, squeaky floors, and the quartz separating from the wall. I have not even been in the house a week. While living in I also discovered they dit not really clean the house. I had a thick layer of dust above all my cabinets, door frames and light switches. I also had some many nails, and other material just left in front and back of my house. They claim that since they cant grade yet it is what it is but they have come out twice now to try and clean it up but it is still a hazard in certain places

User's recommendation: Loved the layout and design of the house but if you are going to purchase from Legacy be cautious and watch everything they do.

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1 comment

Yes I agree the company needs to fold and the owner go directly to prison

#3346432 Review #3346432 is a subjective opinion of poster.
Omaha, Nebraska
  • Easy design process
  • Great layout
  • Finished home is not to standard
  • Horrible customer service
  • Cut corners

Not happy

Poor workmanship!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!nnnnnnnnnnnnnnnnnnnn!!!!!!!!!!!!!!! !!!!!!!!!!!!
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#2784904 Review #2784904 is a subjective opinion of poster.
New Reviewer

Horrible Experience With Legacy

Legacy Homes Omaha - Horrible Experience With Legacy
Please do your homework before you consider buying a Legacy Home. 1 week after our purchase of a new Legacy home a water pipe burst and flooded our basement. Drywall on the ceiling and walls as well as insulation and electrical were all damaged and needed removed and replaced. After the wonderful warranty department offered no options we were forced to contact insurance. A few weeks later the "No Warranty Department" stopped over and said they wouldnt have done this muck work. They also said sign over to us your insurance settlement and we will then fix your basement. After our basement drywall was torn out we found what we thought we would. Studs thru the home are 24 inches apart unlike the 16 inches quality builders do. Big big difference, they also scabbed in random pieces of wood to catch the ends of drywall (Pic Included) Horrible home builder with no warranty. This company is as bad as any out there. Stay away, far away. This company is a joke and shouldnt be allowed to build homes in Omaha.
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Ya I agree - I just built one in the river oaks neighborhood and I will never and I mean never ever ever ever ever ever buy another one of these piece of crap homes with horrible management and workers like legacy - I hope people read this and stay the *** away from legacy builders- they are the old hearthstone builders btw- and they were crap also


Worst new home purchase ever.

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#1628567 Review #1628567 is a subjective opinion of poster.
Reason of review
Warranty issue
New Reviewer

Leaking for a YEAR now!