Legacy Brass Reviews
20.7K CLAIMED LOSSES
2 TOTAL REVIEWS
My lifetime faucet has rusted and I have been trying for months to talk to a person at legacy brass to get it fixed. Their 888-221-**** number directs you to their email "for an immediate response", what a joke. Their phone mailbox is not monitored and they never return any emails. Their web site does not have any way t oreder parts or get warranty replacements. This is without a doubt the worst company that I have ever heard of. I am surprised that any plumbing or bath supply business would ever deal with them or that they can stay in busienss.
Palm Coast, Florida
- Look of their product
- Their customer service
Reason of review
Poor customer service
Let the company propose a solution
Legacy Brass Inc - Horrible Customer Service
8 months ago I ordered faucets, tubs, toilets, etc..everything - for a new home. I chose Legacy products. I made it clear I was having a house built and would be moving in on a certain date with my pregnant wife and 5 other children. I still have not received the items, though they were paid for upfront. Legacy has not returned my calls for months, my emails, my letters or the contractors attempts to communicate. Legacy simply never sent the items and they don't have the decency to even talk to me and explain though they were paid $20,000. Since DecemberI have been trying to find out why haven't I gotten the items on time or at all! I thought my contractor was playing games so I reached out to Legacy directly. It is impossible to get anyone on the phone! Not one person has returned my calls or even picked up the phone. ON their site they give an email address and contact number that no one reply's too! Now my wife is giving birth in two weeks and my small children and I are living in a house with no fixtures with zero bathroom capabilities. What kind of company does this? Don't they have their business set up to answer phone calls at least! I know they got the order, I know they got money and I know I can't get one person on the phone to talk to and I know I can't even turn the water on in my house 8 months later and 20,000 later.
New Brunswick, New Jersey
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