Tamairo M
map-marker Lehigh Acres, Florida

Service sucks!

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They came out today to fix wires in our transformer. They made the problem worse!

Also, when I called back to tell them they made the problem worse, the woman on the phone refused to help me after they had already had someone out within the hour. So she sent me off! She started asking for passwords and paperwork and being difficult. When if my house burns down, they aren't gonna pay for anything!

I had to call back to get someone else to fix the issues. Hopefully the problem will be resolved today. My Husband called twice with no issues. But when I call, they send me through the ringer?

Yeah...I hate this company and everything they stand for! They really pissed me off today!

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Preferred solution: Apology

User's recommendation: Use a different company if you're able to.

Marcia M Dcz

Disconnect needs rescheduling

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Since LCEC has to turn off power at the meter ,I wont know if my electric is safe or not.Theres a huge hole in wall that cant be fixed til this is resolved. Please help me!!!
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Cons:
  • Customer service

Preferred solution: Better date for temporary disconnect for Best Services from you

Malide C

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Verified Reviewer

Hate crime, being overcharged, terrible customer service

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Lee County Electric Cooperative - Hate crime, being overcharged, terrible customer service
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LCEC is the worst company I've ever been forced to do business with. They came to my property on a day I wasn't home with bold authority, cut down 3 prune palm trees without ever discussing the matter with me.

My gates were locked, they cut the chains to gain access to my property then denied it was them. They also scattered rocks I paid to have organized. They claim it was because of utilities, easements and other stuff but that couldn't be further from the truth... The property was previously owned by Caucasians, there was no fence and LCEC never attempted to cut down the trees.

My white neighbors still have her palms up in Utilities easement, unlike mine hers is actually touching the power line and LCEC don't seem to mind to have hers still standing. They previously deny it was them, once they were identify as the culprit - they advised me to take my former tenant to court with the palm removal with no evidence, just hearsay.

Also, they are ripping off their customers and have over 46,000 people still in the dark while all FPL customers have powers.

I don't understand how any of that is legal for them to do. Because they have money they can discriminate, overcharged, treat people like trash with no consequences

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Loss:
$3000
Cons:
  • White neighbors palm are still up in their easement
  • Racist
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Do research before moving to the area, buy and rent property in FPL service areas - you won't be disappointed.

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