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Ledger

Ledger

ledger.com
What is your customer experience with Ledger?

Ledger Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Ledger has a 3.1 star rating based on 10 customer reviews. Consumers are mostly neutral. Rating distribution shows about 40% unfavorable and 40% positive. Reviewers value website and reliability; price level is medium.

Key Takeaways for Future Customers

  • Check Ledger reviews and recent user reports before purchasing hardware wallets.
  • Expect a user learning curve; Ledger devices are praised as safe and portable.
  • Be cautious with billing and refunds processes when ordering from the website.

Negative Feedback / Risk Areas

  • Frequent customer complaints about slow or unresponsive customer service and support chat.
  • Reports of order cancellations, payment processing problems, and difficulty obtaining refunds.
  • Occasional defective devices, pairing and app issues, and lost funds allegations.

Positive Feedback

Several reviewers find customer service excellent in some cases and praise device safety, ease of carry, and user friendliness once set up.

View full overview ›

Media from reviews

Ledger - Good products but poor customer service
Ledger - I received the wrong package
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Truth Seeker

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Good products but poor customer service

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AI Highlights
  • - Four orders canceled for payment-method issues after trying four options.
  • - They blamed the processor and advised buying elsewhere.
Ledger - Good products but poor customer service

I have Ledger hardware wallets, and wanted to purchase a new one. Four times I ordered one from their website, each time they cancelled the order, citing a problem with payment method.

I tried 4 different payment options, but nothing worked.

Their customer service, which is really hard to contact, told me that there was a problem with the payment processing company, but would not say what the problem was or which company they used. I had no problems previously ordering from them, but now they seemingly do not want my order.

They also told me to buy a Ledger device from elsewhere, which, as any sensible person knows, is a bad idea.

Cons:
  • Lousy customer service

Preferred solution: Improve payment systems, maybe use a different payment processor.

User's recommendation: Do not buy Ledger hardware wallets

View full review
Alezander Kam

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Je n'ai pas reçu ma commande khloufi Mohamed vinkenlaan 17 zellik 1731 asse

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Contains 6 confidential files for company representatives

Je n'ai pas reçu ma commande et mon numéro de livraison merci ça fait deux semaines si vous pouvez mpl merci

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Resolved
Jadrian Kvg

Resolved: Customer service is non-existent.

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AI Highlights
  • - Ordered a Nano X but can't pair with my phone.
  • - Return authorization needs an Order Reference Number I can't obtain; no response after reopening.
Updated by user Jan 12, 2025

Company fixed the issue and I have been provided with apology. Emailed and finally got a response that was helpful

Original review Dec 13, 2024
Ordered Nano X. Have not been able to pair it with my phone.

Tried all of the on-line suggestions. The they said send it back, but had to get a return authorization. Can't get the return authorization without an Order Reference Number. Because I was traveling, couldn't get the number so they closed my "case".

Re-opened a new case because their system did not recognize my order number, so again get an Authorization. Its been 5 days since I sent new case and no response. Still have not been able to pair my device and apparently no other way to contact customer service, if you want to call it that, so all I can do is wait.

Meanwhile my 30 day return period is running out. Doesn't work and can't get a response as to how to return it!

User's recommendation: AVOID. Use another company

View full review
Francine v Jkr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The stole all my money

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AI Highlights
  • - They stole all my XRP and XLM from a ledger I was told was safe.
  • - All my savings are gone, affecting my nine kids and family.

They stole all my xrp and xlm. Back door to this ledger, and by God there is and I am so disgusted and Ive lost everything for my nine kids and Im just sick and that this is not been allowed to happen to be compromised after being told that this was a safe wallet. I am beyond words as all my savings is gone now, and my entire family will suffer because of not being able to have this cryptocurrency.

Loss:
$25000

Preferred solution: Full refund

User's recommendation: Don’t buy

View full review
Anonymous
map-marker Fleming Island, Florida

Bad device right out of the box/ no refund

AI Highlights
  • - Defective Ledger Nano X straight from the box.
  • - Support chat loops for a week; refund not processed.
  • - Do not buy Ledger; user urges others to avoid it.

The worst customer support I have ever experienced. I received a defective Ledger Nano X right out of the box.

Customer support chat has been taking me in circles for about a week now and I can't complete a refund request. I've reached out several times through the useless customer support chat and I have yet to be helped. This company should be held accountable for selling faulty products and not refunding there customers. The internet and youtube is littered with reviews and videos about this very same thing.

Can someone say class action lawsuit! At this point I feel like I have been robbed of my money. If you have had a similar experience I urge you to report it. Hopefully with enough complaints we can get some legal support about this.

DO NOT BUY ANYTHING FROM LEDGER!

It seems now I am stuck with a $149 paper weight and Ledger is proud of it. Ledger if I am wrong then prove it and process my refund.

User's recommendation: Don't buy anything from Ledger

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Sidnee Uig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pissed customer.

Still haven't heard from anyone.

Again I am trying to give The Ledger a new.credit card numbet to pay future monthly payment. The present card is cancelled.

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Antonina Azs

Purchase won’t go through

I am trying to buy the Ledger Flex, but the prchase will not complete. Please assist me to complete my purchase

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Soya s

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ledger Live App not Open

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AI Highlights
  • - Ledger Live won't open despite repeated attempts.
  • - This prevents managing crypto assets.
  • - Troubleshooting hasn't resolved the issue.

I've been using Ledger Live for a while now, but recently, I've encountered a recurring issue that's incredibly frustrating. The app simply refuses to open, despite repeated attempts.

This has significantly impacted my ability to manage my crypto assets. I've tried troubleshooting steps, but nothing seems to work.

It's disheartening to see such a fundamental issue persist. I hope Ledger addresses this problem promptly to restore the app's functionality and reliability.

View full review
LauraMarie C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need help

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AI Highlights
  • - Cannot log in after resetting computer; verification email not received.
  • - Online support is unhelpful; user asks for a US phone number.

Can you please give me a phone number for customer support in the US. I can not log into my account.

I had to reset my computer because it was compromised & now when I enter my email & password & it directs me to my email to put the code in, I don't receive an email.

Online support is no help. It's just a bot that sends you in circles.

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Jimmy Emp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Battery issue shorted brilliantly!

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AI Highlights
  • - Nano X had a battery charge issue for a year; otherwise it works.
  • - Ledger provided a replacement after support contact; reviewer recommends Ledger.

I bought my Nano X two years ago and for the last year or so it's had the battery charge issue (otherwise works fine). I finally contacted Ledger support, expecting the worst given the plethora of bad reviews.

I am happy to say they were excellent! They've sent out a replacement, no argument.

i strongly recommend them. they may have had some issues over the years with bad hardware and software but ultimately they seem to be coping and going out of their way to retain custom.

Loss:
$149
Pros:
  • Costumer service is excellent
Cons:
  • Little expensive

Preferred solution: Price reduction

User's recommendation: Costumer service was nothing short of being excellence fast and polite.

View full review
Jane S Usr

I'm using ledger nano X

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AI Highlights
  • - Most issues are user-side.
  • - Chat support is weekday hours; they were patient.
  • - Ledger keeps funds safe and tradable; avoid free coin offers.

Though they can be difficult to figure out at first, most of the issues read here seem to be on the users end, there contact window is during the week normal business hours for the chat, not sure if it says that now or not but it should if it doesn't, whenever i needed help they helped figure out how to use it, they were patient and friendly, your protecting your finances here so we need to be a little patient aswell, and never go for any free offered coins they just want your info, use logic here, im grateful to ledger for keeping my funds safe and still accessible to trade on there platform, with many other features

Loss:
$19
Pros:
  • User friendly
Cons:
  • Expensive

Preferred solution: Deliver product or service ordered

User's recommendation: Yes recommend

View full review
Paula L Wku

Need Help to Setup My Ledger hardware Device with my MAC

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AI Highlights
  • - Mac is too old to support the update.
  • - I forgot my pin; the reset option is not available.
  • - I have 24 words; Ledger PC asks for a pin.

I didn't say I was pissed...I still cannot resolve my issues. Between my Mac being so outdated that it would not support the update I tried, to forgetting my pin, to Safari not remembering my password, to losing the option to do the reset...All I have are my 24 words, but even though I have installed Ledger on my PC, I can't get past it wanting a pin. I Need help...

Pros:
  • Safe and easy to carrey
Cons:
  • Complicated

Preferred solution: I want to setup this device with help of Ledger Support

View full review
matthew i Dvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albany, Missouri

Misleading

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AI Highlights
  • - Primitive tech with no customer service and no website help.
  • - Very expensive; funds don’t transfer and $3000 lost with no contact.

Primitive tech,no costumer service,website does not help,extremely expensive,doesnt transfer funds,this device lost $3000 of my money into thin air and there is NO person to talk to.

Not even a robot.they hide their identity and their intentions from the get go.we should be very careful.last,if you are concerned that an exchange will take all of your money why wouldnt you be concerned that ledger will take it?

Dont fall for this,its basically a scam.

Its 1942 technology no joke check me in this.thank you

Loss:
$3169
Cons:
  • Everything literally

Preferred solution: Full refund

User's recommendation: Do not buy this product ever!

View full review
Bradly C Twh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Clarke Shores, Florida

Ledger been hacked

AI Highlights
  • - Entered a 24-word seed on a site resembling Ledger Live.
  • - Three words were incorrect; cryptos were withdrawn from my hardware wallet next day.

I was doing a simple c phase check on ledger live.com or a website that resembles the company it ask me to put my 24 word c phase in the following boxes. I did as follow, out the 24 word c phase three of them came back as incorrect for misspelling. I didnt think nothing of it until a couple days later checking my ledger to see my cryptos was withdraw the following day after I check my hardwallet word c phase

Loss:
$535
Cons:
  • Bad when you a beginner

Preferred solution: My crypto found from whoever *** my ledger

User's recommendation: Don’t check your cphase through any site the best way is get the three attempts on your hardwallet wrong and reset it in put your c phase in that way

View full review
Anonymous

I received the wrong package

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AI Highlights
  • - Wrong item: mechanical pencil with the Remarkable brand, not Ledger Nano X.
  • - Shipping nearly a month; no reply in 6 days, and $125 refund in doubt.
Ledger - I received the wrong package

So basically I ordered the Ledger Nano X from Ledger, waited almost a month for it to ship and 4 days to finally receive the package only to find it be the wrong product. They sent me some type of mechanical pencil with the brand remarkable.

I tried contacting their support team and explained my situation in an email, however, it has been 6 days and I have yet to hear from them. This is really disappointing, I feel as though the $125 that I spent will likely not be returned to me, and given their extremely slow response time, (6 days and counting) just to reply to my initial email, it seems to me they are not at all concerned about making this right. I want to remain objective, however, and I wasnt going to post this review as I told myself I would give them more time to respond to my email, but seeing as its been nearly a week and still no response, I figured I should make this review for any future would be buyers from Ledger, and allow them to use their own judgement with regards to doing business with Ledger. Buyers beware.

I will likely just order from Trezor or another company that offers cold storage crypto wallets, hopefully they wont screw me over like Ledger did.

P.S. here is my order number for extra proof: #dcb7336****e

The photo below is the product that I received from them, and idk about you but that doesnt look like a Ledger Nano x, not even close.

Loss:
$125
Cons:
  • Seemingly bad customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Buyers Beware.. based on my experience I wouldn’t recommend Ledger to would be buyers.

View full review

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