Lebody USA Reviews
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Abusive Customer Service
Turns out although this company advertises themselves as LeBody they are a tiny distributor for the Korean manufacturer of LeBody Opera Mask and use LeBody front store name to gain popularity & customers. They are actually under merchant name of Pine Cosmetics Inc, based in upstate New York and the husband is a one person customer service while his wife who is President of the company, is, I guess, back in Korea.
I did reach out to her via Li but she never replied. Kman the husband is the one who trolled me via email for merely cancelling my order with him, due to his very evident uninformed, unprofessional communications and negligent customer service. I cancelled the LeBody Opera Mask well BEFORE he shipped the product out, to which, he then trolled me, starting with emailing things like "good, I'm happy you cancelled, and getting more taunting ad he continued. I never received a refund so I contacted my bank and had to contact Kman at Pine Cosmetics 15-20 days later, via email, to ask again for my refund of $620USD.
Now when asking for a refund, he chooses to disappear off the face of the map.
My bank had to then engage and have just recently refunded me - but were it not for my bank, Kman Kang at LeBody aka Pine Cosmetics Inc. would have stayed silent, abandoned my refund ( order was cancelled 1 month ago) and kept my money.
User's recommendation: Be highly wary of the credibility and integrity of this company.
- Lack of company credibility
- Customer service is highly dishonest
- Are deceptively using lebody opera name on their website
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