False Advertising, shonky business practice
PLEASE STAY AWAY TO BUY ANY PRE-PAID PLAN FROM LEBARA. My $49.90 Lebara Extra Large Plan includes unlimited fixed and mobile calls to 43 countries including many European countries. However over the last month my calls to Europe have been cut off after a certain period. Lebara advised that certain European countries have been removed from the plan and therefore calls to these destination are charged as per their rate sheet. Amazingly on Lebara's website these countries are still listed to be included in that plan (critical information summary). As this is false advertising and a serious breach of initial agreement and contractual matter I have lodged a formal complaint with the Telefon Industry Ombudsman. Lebara promised that management from the head office will call me. However I am still waiting for the last 2 days. SO STAY AWAY FROM LEBARA AS THEIR ARE USING SHONKY BUSINESS PRACTICE!!!
Lebara Australia Extra Large Phone Plan
- Not holding contractual agreement
Reason of review
Not as described/ advertised
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