Leatherman Tool Group
Leatherman Tool Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leatherman Tool Group has 3.3 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Good product, Quality.
Cons: Non existent customer service and slow order processing, This questionnaire.Recent recommendations regarding this business are as follows: "Buy leatherman products because they are small tool for multiple uses and great quality.", "Pick a different brand", "Never buy directly from Leatherman, and never expect customer service.", "I purchased the leatherman MUT from Amazon, which is an accessory kit. It had a good adjustment tool, and a screw that fix the problem, although I had thought the bigger screw might solve the problem.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leatherman Tool Group has 3.3 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Good product, Quality.
Cons: Non existent customer service and slow order processing, This questionnaire.Recent recommendations regarding this business are as follows: "Buy leatherman products because they are small tool for multiple uses and great quality.", "Pick a different brand", "Never buy directly from Leatherman, and never expect customer service.", "I purchased the leatherman MUT from Amazon, which is an accessory kit. It had a good adjustment tool, and a screw that fix the problem, although I had thought the bigger screw might solve the problem.".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is medium according to consumer reviews.
Media from reviews
I have a warranty from in hand but I just want to make sure I have the right address.
User's recommendation: Buy leatherman products because they are small tool for multiple uses and great quality.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: New skeletool had round screw cap fall out after 2 days and couldn't find it after
I bought a leatherman MUT, which is an accessory kit, with a few screws and an adjustment tool.
User's recommendation: I purchased the leatherman MUT from Amazon, which is an accessory kit. It had a good adjustment tool, and a screw that fix the problem, although I had thought the bigger screw might solve the problem.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerErratic Order Processing and Non-Existent Customer Service
- Good product
- Non existent customer service and slow order processing
Preferred solution: Apology
User's recommendation: Never buy directly from Leatherman, and never expect customer service.
Still on Hold
User's recommendation: Pick a different brand
Broken otf Leatherman
- Quality
- This questionnaire
Preferred solution: fix it or get me the parts to fix it please. I’m worried more Parts will fall off it. If it’s not fixed.
Warranty is useless!
Preferred solution: Let the company propose a solution
Leatherman tool lifetime warranty is phony.
Hard work N UNDER pay
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Hi Juli at Leatherman...and thanks for the courteous reply. Unfortunately I tossed out the broken tool since I did not think it would be replaced. But it's nice to see that the company would have backed it had I known enough to send it in.
Mike at Ahaycoman
HI there Ahaycoman...This is Juli from Leatherman. That is absolutely NOT the case.
Simple go to our home page at www.leatherman.com and right there on the bottom you will see "Warranty" click on that and follow the directions to send it in. We encourage people to come directly to us with any warranty and bypass the retailer. With all the turnover at retail and store changing their inventory, they often don't know our policy.
It's a simple one...No hassles, no questions, no wasting your time. Let us know if you have any trouble 503-253-****.Juli at Leatherman