New Reviewer

Happy with results

I purchased two Flex-Steel leather couches,(made in China) about 4 years ago. After first year, the color, (dark brown) started fading at pressure points. This is usually a problem after many years of use. The retailer hired a specialist to re-color the affected areas in my home. However a year later, additional fading showed up on both couches and I could not afford the specialist due to high costs. I purchased a repair kit from Leather Magic. I asked questions before starting and my only real issue was the spray method. I used an Airbrush instead of the canned air that they recommend. It was about $20 at Harbor Freight Tools as I have my own compressor. This made all the difference in applying the new colorant. Leather Magic was very good about giving technical support and their instructions about prep were effective. I followed their instructions exactly and I got excellent results. The color match was like a factory finish. I have repeated the process on the same furniture two years later with similar results. Like many things, it takes patience and some skill but it is worth the effort.
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ID
#1194970 Review #1194970 is a subjective opinion of poster.
Location
Monroe, North Carolina
Product
Leather Magic Repair Kit
Pros
  • Professional results
Cons
  • Pressurized spray system
Reason of review
Good customer service

Awesome product

All I can say is WOW! This product saved me hundreds from my leasing company. "Someone" accidentally dropped a hot ash from a cigarette on my leather seat. It left a horrible black burn, that would have cost me hundreds in fees when I turned it in. I called and spoke with Renee, who was excellent by the way. She walked me through the steps, and although they did not have a sample from my 2015 Honda I was able to send in a less than the 1x1 (required size) and they matched it perfectly. I made the repair in less than a day, turned in my vehicle, and it was never noticed by my dealer.
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ID
#1030726 Review #1030726 is a subjective opinion of poster.
Reason of review
Good quality

Leather Magic - Leather Repair Kit Review from Fort Lauderdale, Florida

I also bought leather magic repair kit but so disappointed. I followed the instructions, used sand paper as instructed and that ended up taking more leather off so i ended up with bigger repair than i started with. Finished all the other steps as instructed now the repair is peeling off. What a rip off. Now couch is really ruined. Started of with such a small dime size peel now its the size of a paper dollar note.
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ID
#661434 Review #661434 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Bad quality
New Reviewer

Leather Magic Leather Repair Kit

I bought Leather Magics Leather Repair Kit and it was garbage. The coating peeled off after a couple days. I then went to Office Depot and bought their $10 kit which worked so much better than that junk they sell at Leather Magic. Very Disappointed in your low quality Leather Repair Kit. IF you need a Leather Repair Kit that works, DO NOT buy one from Leather Magic. And then if you try to call the company they are very rude and unprofessional. I have read other complaints now about Leather Magics shady Leather Repair Products, I wish i would have known earlier that Leather Magics Leather Repair Kits are plain JUNK!!
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ID
#653303 Review #653303 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Company is a joke
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund

Leather Magic refused my request

I ordered a leather recoloring kit for $49.95 so that I would have it available for touch up when needed... My 2 chairs were new and so I left the kit alone until I needed it... 2 years later I decided to touch up a couple of spots that the color had come off. When I opened the 6oz bottle of premixed colorant it was dry... Just a large brownish clump in the bottle.. I called the Company and asked them to replace the bottle only and they refused because 2 years had passed. They failed to inform me this would happen if not used in a timely manner. Very disappointed in this Company response to customers complaint...
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2 comments
#692370

No I disagree with the above comment. Very few people would call in to report an issue with a product "drying up" so truly awesome companies will apologize, and send a replacement.

Duracoat, a firearms finish, did this for me after the same thing happened.

My gripe with LeatherMagic is even after using the product in a timley manner, the finish came off like it was nothing ever happened....

#563084

I would think that most companies are like this. You are lucky in this economy for a company to uphold a 30 day guarantee much less two years later.

Most household paints are like this, and don't have a shelf life. I would not consider this a fair review as it is not a review on the actual use of products or a real customer service issue that could be fairly handled by both parties.

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ID
#274124 Review #274124 is a subjective opinion of poster.
Location
Palm Springs, California

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

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