Leather Magic
Leather Magic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leather Magic has a 2.8 star rating based on 2 customer reviews, with consumers mostly neutral and a 50/50 split between positive and unfavorable feedback.
Key Takeaways for Future Customers
- DIY repair kit can produce professional, factory-like color matches when instructions and proper spray tools are used, per Leather Magic reviews.
- Price level is medium and discounts or offers are valued by reviewers.
Negative Feedback / Risk Areas
- Recurring customer complaints cite product peeling and poor durability.
- Some customers report dry or unusable premixed colorant after storage and unsatisfactory company responses regarding refunds or replacements.
- Mixed reports on customer service responsiveness and professionalism.
Positive Feedback
Several users achieved excellent color matches and saved on professional repairs; technical support and prep instructions were helpful for those who followed them carefully.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leather Magic has a 2.8 star rating based on 2 customer reviews, with consumers mostly neutral and a 50/50 split between positive and unfavorable feedback.
Key Takeaways for Future Customers
- DIY repair kit can produce professional, factory-like color matches when instructions and proper spray tools are used, per Leather Magic reviews.
- Price level is medium and discounts or offers are valued by reviewers.
Negative Feedback / Risk Areas
- Recurring customer complaints cite product peeling and poor durability.
- Some customers report dry or unusable premixed colorant after storage and unsatisfactory company responses regarding refunds or replacements.
- Mixed reports on customer service responsiveness and professionalism.
Positive Feedback
Several users achieved excellent color matches and saved on professional repairs; technical support and prep instructions were helpful for those who followed them carefully.
Turn one complaint into a collective action
Monroe, North Carolina
Happy with results
- - Two couches; color fades at pressure points.
- - Leather Magic kit; airbrush with compressor; color match factory-like; two-year results.
I purchased two Flex-Steel leather couches,(made in China) about 4 years ago. After first year, the color, (dark brown) started fading at pressure points.
This is usually a problem after many years of use. The retailer hired a specialist to re-color the affected areas in my home. However a year later, additional fading showed up on both couches and I could not afford the specialist due to high costs. I purchased a repair kit from Leather Magic.
I asked questions before starting and my only real issue was the spray method. I used an Airbrush instead of the canned air that they recommend. It was about $20 at Harbor Freight Tools as I have my own compressor. This made all the difference in applying the new colorant.
Leather Magic was very good about giving technical support and their instructions about prep were effective. I followed their instructions exactly and I got excellent results. The color match was like a factory finish.
I have repeated the process on the same furniture two years later with similar results. Like many things, it takes patience and some skill but it is worth the effort.
- Professional results
- Pressurized spray system
Awesome product
- - This product saved me hundreds from my leasing company.
- - Renee guided me through the steps.
- - A smaller-than-1x1 sample was accepted and matched.
All I can say is WOW! This product saved me hundreds from my leasing company.
"Someone" accidentally dropped a hot ash from a cigarette on my leather seat. It left a horrible black burn, that would have cost me hundreds in fees when I turned it in. I called and spoke with Renee, who was excellent by the way.
She walked me through the steps, and although they did not have a sample from my 2015 Honda I was able to send in a less than the 1x1 (required size) and they matched it perfectly. I made the repair in less than a day, turned in my vehicle, and it was never noticed by my dealer.
Fort Lauderdale, Florida
Leather Magic - Leather Repair Kit Review from Fort Lauderdale, Florida
- - Leather repair kit worsened damage after following instructions.
- - Peel grew from dime-size to the size of a dollar bill, ruining the couch.
I also bought leather magic repair kit but so disappointed. I followed the instructions, used sand paper as instructed and that ended up taking more leather off so i ended up with bigger repair
than i started with.
Finished all the other steps as instructed now the repair is peeling off. What a rip off.
Now couch is really ruined. Started of with such a small dime size peel now its the size of a paper dollar note.
Leather Magic Leather Repair Kit
- - The Leather Magics Leather Repair Kit peeled off after a few days.
- - The $10 Office Depot kit worked much better.
- - Customer service was rude.
I bought Leather Magics Leather Repair Kit and it was garbage. The coating peeled off after a couple days. I then went to Office Depot and bought their $10 kit which worked so much better than that junk they sell at Leather Magic.
Very Disappointed in your low quality Leather Repair Kit. IF you need a Leather Repair Kit that works, DO NOT buy one from Leather Magic.
And then if you try to call the company they are very rude and unprofessional. I have read other complaints now about Leather Magics shady Leather Repair Products, I wish i would have known earlier that Leather Magics Leather Repair Kits are plain JUNK!!
- Company is a joke
Preferred solution: Full refund
Dallas, Texas
Leather Magic refused my request
- - Leather recoloring kit bought for $49.95; after 2 years the colorant dried into a brown clump, and replacement was refused without on-time warning.
I ordered a leather recoloring kit for $49.95 so that I would have it available for touch up when needed... My 2 chairs were new and so I left the kit alone until I needed it...
2 years later I decided to touch up a couple of spots that the color had come off. When I opened the 6oz bottle of premixed colorant it was dry... Just a large brownish clump in the bottle.. I called the Company and asked them to replace the bottle only and they refused because 2 years had passed.
They failed to inform me this would happen if not used in a timely manner. Very disappointed in this Company response to customers complaint...
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No I disagree with the above comment. Very few people would call in to report an issue with a product "drying up" so truly awesome companies will apologize, and send a replacement.
Duracoat, a firearms finish, did this for me after the same thing happened.
My gripe with LeatherMagic is even after using the product in a timley manner, the finish came off like it was nothing ever happened....
I would think that most companies are like this. You are lucky in this economy for a company to uphold a 30 day guarantee much less two years later.
Most household paints are like this, and don't have a shelf life. I would not consider this a fair review as it is not a review on the actual use of products or a real customer service issue that could be fairly handled by both parties.